BEST WESTERN Royal Brock Hotel & Conference CentreBEST WESTERN Royal Brock Hotel & Conference CentreBEST WESTERN Royal Brock Hotel & Conference CentreBEST WESTERN Royal Brock Hotel & Conference CentreBEST WESTERN Royal Brock Hotel & Conference CentreBEST WESTERN Royal Brock Hotel & Conference CentreBEST WESTERN Royal Brock Hotel & Conference CentreBEST WESTERN Royal Brock Hotel & Conference CentreBEST WESTERN Royal Brock Hotel & Conference Centre

BEST WESTERN Royal Brock Hotel & Conference Centre

8.1 | Very Good

Attentive customer service, located across the street from the University of Guelph

Pros
  • Free Wi-Fi, free hot breakfast, free parking
  • Guests praised staff for high level of customer service
  • Conveniently close to the University of Guelph and shopping, according to guests
  • Guests commented on clean, comfortable rooms
Cons
  • A few guests were bothered by noise from the hallways and from adjacent rooms
  • Some guests were disappointed that the pool was located outdoors
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Breakfast
Free Parking
Rates & Availability
Editor's Analysis
Updated Dec 28, 2012
Overview
Located across the street from the University of Guelph, this hotel is well-suited for travellers who are visiting the campus or students of the university.

In all 104 rooms at this smoke-free hotel guests can expect free Wi-Fi, a 32" flat screen TV, a mini-fridge, a coffeemaker, a hair dryer and an iron and ironing board. There are standard rooms (king or queen beds) or suites (larger rooms, king or queen beds and a microwave). Pets are not allowed at this hotel.

Guests can dine on site at the Stone Lounge, for dinner only. Guests are offered a complimentary hot breakfast buffet daily, including an assortment of baked goods and hot items like eggs, pancakes and sausages. On-site amenities include free parking, an outdoor pool and a gym.

Within walking distance is the Stone Road Mall (20-minute walk). This hotel is about a 5-minute drive outside of the downtown Guelph area. Also about a 5-minute drive away is the Via Rail Station and the Guelph Arboretum. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, breakfast and parking (call date: December 28, 2012).
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The Good
Most of the reviews used for this analysis were positive and guests really liked the customer service and the hotel's location.

Staff received a number of favourable comments from guests who were impressed with staff's commitment to solid customer service. Staff routinely went above and beyond to ensure guests' needs were met and that they were supplied with all the comforts of home. Words like friendly, efficient and helpful surfaced frequently.

Location was a draw for a number of guests who appreciated this hotel's proximity to the University of Guelph (less than a 5-minute walk), Stone Road Mall (20-minute walk, 5-minute drive), Guelph city centre and the Via Rail Station (both just over a 5-minute drive away).

Guests said rooms were clean (a number of guests described them as spotless) and well-laid out. They said they were of spacious and able to comfortably accommodate their needs.

A number of guests liked the quality and the selection of the food offered at the complimentary breakfast. They liked that there were hot items included (eggs, pancakes, sausages) in addition to a variety of quality baked goods. 
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The Bad
While many of the reviews used for this analysis were favourable, there were a few common complaints among guests.

Several guests were disappointed that there was an outdoor pool, as opposed to an indoor pool because of seasonal limitations. A couple of guests thought that the pool area was dirty.

Noise disturbance was an issue for a few guests. They complained about loud conversations, alarm clocks and TVs coming from adjacent rooms. A couple of guests complained about noisy guests and loud ice machines in the hallways.

There were some peripheral comments regarding spotty, slow Wi-Fi connections.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #2 out of 12 Guelph hotels based on 55 reviews.

Booking.com guest reviewers rated this hotel 8.4 out of 10 based on 24 reviews.

Expedia.ca guest reviewers rated this hotel 3.8 out of 5 based on 23 reviews.

Confirmed with a front desk agent: Wi-Fi, breakfast and parking (call date: December 28, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.1
Very Good

Rated 8.1/10 based on 332 reviews

Ranked #6 out of 12 hotels in Guelph


10 out of 10 | Christopher stayed August 01, 2013

"Comfortable, clean, awesome service"

"This hotel was easy to find and get to, excellent customer service. The room was spotless and the bed was so comfortable. Even though I could tell the hotel had a lot of guests because the parking lot was full, it was so quiet that we didn't hear anybody else. The only downside was that the pool is outdoors and it was cool and raining when we were there. Also the breakfast was great except the eggs were cold."

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8 out of 10 | Verified Guest stayed May 23, 2013

"Great stay"

"My stay at Best Western was very enjoyable. The room was very comfortable and staff was friendly."

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8 out of 10 | Gary stayed June 16, 2006

"be carefull of using phone cards ,daughter used phone card and was still charged $67.00 for 5 calls ,hotel would not do anything to help with charges but otherwise hotel was very good."

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8 out of 10 | Susan stayed June 14, 2006

"The cleaning staff left a dirty towel in our room under the vanity in the bathroom which was not appreciated. I did leave a tip anyways as I always do. As well, the pool was supposed to be 80C which it was not. I couldn't get in as planned because it was too cold. It would have been better if it had been enclosed."

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4 out of 10 | Mary stayed March 25, 2006

"Well on the web site it said pool, but when we got there it was an outdoor pool. The fitness room was approx. 10'x10' with (3) old work out machines that didn't work. The beds were really hard."

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3 out of 10 | Marylou stayed March 03, 2006

"Having DOGS in a room close to ours and having to listen to them bark and howl at a time when we needed to sleep due to my daughter having a full day of dance competition, was NOT expected, nor appreciated. I did complain and the person at the desk offered to move us but we had unpacked, settled in and were ready for sleep, not moving. I was shocked that Ramada allows dogs in the rooms and I will not stay in this hotel again for that reason. Thankyou, Marylou Kolano"

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9 out of 10 | Heike stayed April 10, 2005

"We chose this hotel because it allowed our dog and found the room to be spacious and clean with a nice firm mattress. We loved the sliding glass doors and the wooded setting in the back. Great water pressure in the shower. TV and coffee machine performed sub-par but that did not affect our overall level of satisfaction. The staff was very friendly, helpful and professional."

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7 out of 10 | Verified Guest stayed December 27, 2004

"The staff were friendly and the room was clean however the room that we were in looked worn and old. There was paint peeling on the bathroom ceiling."

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8 out of 10 | Verified Guest stayed February 29, 2004

"Last call was at 11 and we were entertaining friends. It would have been nice if the bar was open an hour or 2 later."

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9 out of 10 | Michiel stayed December 26, 2003

"Front-desk service in the evening and breakfast-room service in the morning were both first-rate."

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Map Marker BEST WESTERN Royal Brock Hotel & Conference Centre
716 Gordon Street, Guelph, ON