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Popular but dated Grimsby hotel near QEW with well-liked restaurants, indoor pool & day spa 

Pros
  • Free amenities: Wi-Fi, parking
  • Conveniently close to the QEW, according to guests
  • Good food at the on-site restaurants, according to guests
  • Some guests left rave reviews of the event and catering staff
  • Guests said rooms were clean and comfortable
  • Many guests praised the customer service
Cons
  • Some guests said decor was aging
jump to full editor's analysis (below)
Freebies
Free Wi-Fi
Free Parking
Free Internet
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Editor's Analysis
Updated Mar 12, 2015
Overview
With conference and event facilities, on-site restaurants, a lounge with live entertainment as well as a day spa, this hotel may appeal to a wide variety of guests.

All of the 78 rooms at this non-smoking hotel have free wired Internet, a coffeemaker, a hair dryer and an iron and ironing board. There are standard rooms available with king or double beds. Suites are available as well with king size bed, whirlpool tub and some with a separate bedroom and a fireplace. Pets are not allowed at this hotel.

There are two on-site restaurants at this hotel. The Panorama Restaurant and Wine Bar is on the 8th floor, offers lake views and features live entertainment on Saturday nights. It serves dinner everyday except Mondays. Bogey's Grillhouse serves breakfast, lunch and dinner daily. There is also a bar in the lobby for guests looking to unwind with a drink. In addition to a spa, on-site amenities include free parking, an indoor pool, a hot tub and a gym. 

This hotel is less than a minute's drive from the QEW. Nearby is Grimsby Beach and the shores of Lake Ontario (less than a 10-minute drive). Area attractions include Niagara Falls just over a 30-minute drive away and Niagara Wine Country about a 35-minute drive away. (All travel time estimates: Google Maps)
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The Good
Many of the reviews read for this report were highly positive and guests were typically most impressed with the food served at the restaurant or at banquets, the excellent customer service they had received and with the hotel's location.

Guests liked this hotel's proximity to the QEW (less than a 1-minute drive). A number of guests were using this hotel as a home base to explore area attractions and said that being so close to a major artery facilitated their travels.

Staff at this hotel received a number of favourable comments. Guests were impressed with staff's singular focus on meeting their needs. They were described as friendly, accommodating and efficient. Staff were quite warm and courteous to guests at various contact points throughout the hotel.

Many guests were very impressed with the lobby. Many also described their rooms as clean and comfortable, with comfortable beds, although the hotel also received some criticism regarding the rooms. (See below for more details.)

The food prepared at this hotel was a highlight for many guests, especially those attending weddings and conferences. 

Guests enjoyed views of Lake Ontario, from rooms on the lake side (north side) of the hotel and from the Panorama Restaurant on the 8th floor of the hotel. 
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The Bad
While many guests gave highly positive reviews, in the reviews read for this report, there were some guests who were not fully satisfied with their stays. 

Those guests usually complained about the tired state of the hotel and customer service that was lacking either in the restaurant or at the front desk during the hotel's busy times.

A number of these guests also complained about aging decor and said that updates were in order to bedding, linens, furniture and lamps. Some guests also found carpets that needed to be washed at the time of their stay.



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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #2 out of 2 Grimsby hotels.

Hotels.com guest reviewers rated this hotel 3.7 out of 5 based on 32 reviews.

Expedia.ca guest reviewers rated this hotel 3.9 out of 5 based on 9 reviews.

Confirmed with a front desk agent: wired Internet and parking (call date: December 28, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
7.2
Good

Rated 7.2/10 based on 138 reviews

Ranked #3 out of 3 hotels in Grimsby

138
Map Marker Casablanca Winery Inn
4 Windward Drive, Grimsby, ON