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Conference facilities, two on-site restaurants and good customer service

Pros
  • Free wired Internet, free parking
  • Conveniently close to the QEW, according to guests
  • Guests praised the customer service
  • Good food at the on-site restaurants, according to guests
Cons
  • Guests complained about noisy guests in the hallways and in adjacent rooms
  • Some guests said decor was aging
  • A few guests complained about lingering cigarette smoke odours
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Editor's Analysis
Updated Dec 28, 2012
Overview
With conference facilities, on-site restaurants with highly praised food and extra on-site amenities (such as a spa), this hotel may appeal to guests that seek accommodations to host an event, like a wedding.

All of the 78 rooms at this non-smoking hotel have free wired Internet, a coffeemaker, a hair dryer and an iron and ironing board. There are standard rooms available (king or double beds). Suites are available as well (king size bed, whirlpool tub, some with a separate bedroom and a fireplace). Pets are not allowed at this hotel.

There are two on-site restaurants at this hotel. Casablanca Steak & Seafood serves dinner daily (everyday, except Mondays). Bogey's Grillhouse serves breakfast, lunch and dinner daily. There is also a bar in the lobby for guests looking to unwind with a drink. In addition to a spa, on-site amenities inlcude free parking, an indoor pool, a hot tub and a gym. 

This hotel is less than a minute's drive from the QEW. Nearby is Grimsby Beach and the shores of Lake Ontario (less than a 10-minute drive). Area attractions include Niagara Falls (just over a 30-minute drive away) and Niagara Wine Country (roughly 35 to 40-minute drive away). (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: wired Internet and parking (call date: December 28, 2012).
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The Good
Many of the reviews used for this analysis were positive and guests were most impressed with the customer service and with the hotel's location.

Guests liked this hotel's proximity to the QEW (less than a 1-minute drive). A number of guests were using this hotel as a home base to explore area attractions and said that being so close to a major artery facilitated their travels.

Staff at this hotel received a number of favourable comments. Guests were impressed with staff's singular focus on meeting their needs. They were described as friendly, accommodating and efficient. Staff were consistently warm and courteous to guests at various contact points throughout the hotel.

Guests said that rooms were clean and comfortable.

A number of guests liked the food in the on-site restaurants. They said food was tasty and reasonably priced. 

There were nice views of Lake Ontario, according to guests who had rooms on the lake side (north side) of the hotel. 
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The Bad
Based on the reviews used for this analysis, there were a number of guests who were unhappy because of noise disturbance at this hotel.

Guests were bothered by noisy guests in the hallways and in adjacent rooms. One guest, whose room was close to the elevator, complained that the elevator was noisy. A number of guests suggests that more could be done to soundproof the walls.

A number of guests complained about aging decor and said that updates were in order to bedding, linens, furniture and lamps. 

A couple of guests complained about lingering odours of cigarette smoke in their rooms.

A handful of guests though that the room rate was expensive.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #2 out of 2 Grimsby hotels.

Hotels.com guest reviewers rated this hotel 3.7 out of 5 based on 32 reviews.

Expedia.ca guest reviewers rated this hotel 3.9 out of 5 based on 9 reviews.

Confirmed with a front desk agent: wired Internet and parking (call date: December 28, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
7.1
Good

Rated 7.1/10 based on 138 reviews

Ranked #3 out of 1 hotels in Grimsby

Map Marker Casablanca Winery Inn
4 Windward Drive, Grimsby, ON