Quality Inn & Suites 1000 IslandsQuality Inn & Suites 1000 IslandsQuality Inn & Suites 1000 IslandsQuality Inn & Suites 1000 IslandsQuality Inn & Suites 1000 IslandsQuality Inn & Suites 1000 IslandsQuality Inn & Suites 1000 Islands

Gananoque budget hotel with outdoor pool and jacuzzi suites but mixed reviews

Pros
  • Free Wi-Fi, free continental breakfast, free parking
  • Guests found this hotel affordable
  • Guests liked this hotel's proximity to downtown and to attractions
  • Friendly, courteous staff, according to guests
Cons
  • Hotel lacked detailed cleaning, according to guests
  • Aging decor in need of updates, according to guests
  • Some guests reported unpleasant odours
jump to full editor's analysis (below)
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
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Editor's Analysis
Updated Nov 7, 2014
Overview
Located on King St., about a 4-minute drive from the 401 and about a 20-minute walk from downtown Gananoque, this hotel appeals to tourists who want to have easy access to the highway, while staying within walking distance of attractions.

All of the 54 rooms at this hotel have free Wi-Fi, a mini-fridge, a microwave, a 42" plasma TV, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose between standard rooms (king or queen beds), executive rooms (jacuzzi and fireplace) or suites (jacuzzi, fireplace and a separate bedroom). Pets are allowed for $15/night.

Guests can dine on site at the Lobster Trap, which serves lunch and dinner daily, or they can unwind with a drink or lighter fare at the Rum Runner Lounge. Guests are also offered a complimentary continental breakfast daily. There is also a selection of restaurants within a 5-minute walk. On-site amenities include free parking, an outdoor pool and a gym.

There are a number of attractions near this hotel. Downtown Gananoque is a about a 20-minute walk away and has a number of boutique shops, restaurants and live theatre. The Gananoque Boat Line (which offers tours of the 1000 Islands in the spring, summer and fall) is just under a half-hour walk or a 4-minute drive away. The 1000 Island Charity Casino is a 4-minute drive away as well. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date November 6, 2012).
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The Good
Some of the comments used for this analysis were positive, and guests were happy with the price point and with the hotel's location.

There was a sense from guests that there was good value received for the price they paid. Words like "reasonable", "affordable" and "inexpensive" surfaced frequently in the reviews.

Location was a big draw for a number of guests, who appreciated the hotel's proximity to downtown, tourist attractions and to shops and restaurants, all within walking distance.

Guests were generally pleased with the service they received from staff, who were described as friendly, helpful and courteous.
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The Bad
Many of the comments used for this analysis were negative, and guests were particularly critical of this hotel's cleanliness and aging decor.

This hotel was showing its age and, based on guest comments, in need of updates throughout. In particular, guests commented on worn carpets, furniture, linens and bedding.

Some guests suggested that there was a lack of detail when it came to cleaning. Carpets were soiled, stained and quite dirty, according to a number of guests. Some guests complained about cobwebs and dust in the corners of their rooms and about dirty bathrooms. 

Several guests complained about unpleasant odours in their rooms. A few guests thought that they were coming from the on-site restaurant. Some other guests described the odours as musty, while others believed the odours were coming from dirty carpets in their rooms.

A few guests complained that their room was dark and dingy and would have benefited from more lighting.

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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #6 out of 14 Gananoque hotels, based on 72 reviews.

Booking.com guest reviewers rated this hotel 7.4 out of 10, or "good", based on 18 reviews.

Expedia.ca guest reviewers rated this hotel 3.5 out of 5, based on 10 reviews. 60% of guests would recommend this hotel.

Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date November 6, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
7.1
Good

Rated 7.1/10 based on 211 reviews

Ranked #7 out of 1 hotels in Gananoque


5 out of 10 | Kwok chuen stayed July 27, 2010

"Try it if you don't have any other choice"

"location near downtown, very convinence to shop and close to the tourist scenary. But the room is small, dirty and smelly carpet."

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10 out of 10 | Craig stayed October 20, 2006

"Restaurant was busy due to Bus Tours but food was excellent. The room was amazing and we wished we could stay longer to enjoy the comforts of the room."

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10 out of 10 | Hugh stayed September 18, 2006

"The Quality Inn in Gananoque was great. Expetionally clean and comfortable. The inn had The Lobster Trap restuarant on the site but although the service was great from the two waitress's that served us we were not that impressed with our dinner or breakfast. I seemed to get the end of a box of serial - the crumbs. I think they paid more attention to tourist buses than individual customers. In our room there was a king size bed - whirlpool bath and a full bathroom. Coffee maker, microwave oven and fire. Pillows could do with being replaced - very thin. But overall we were very pleased with room and service."

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10 out of 10 | Janet stayed August 16, 2006

"We were very pleased with our stay from the upgrade to a suite because another guest canceled to the full hot breakfast included in the price of the room. Having the Lobster Pot on site is a bonus and we enjoyed a dinner there also. I would stay at the Quality Inn Suites, Gananoque again!"

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8 out of 10 | Barbara stayed August 11, 2006

"Enjoyed having the pool facilities"

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8 out of 10 | Carolyon stayed May 11, 2006

"The room was very nice, but the fireplace - which normally would have been a big attraction - was on and the room was uncomfortably hot. I would have had more to say, but we arrived late and had to leave early so it was hard to judge about the other services at the hotel"

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9 out of 10 | Richard stayed September 16, 2005

"We would stay in this hotel again, the only complaint we had was our room was in the building right beside the resturant which served sea food and we couldn't sit outside or have the window open as the smell of sea food turned your stomach. We certainly would ask not to stay in that part of the hotel again!"

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7 out of 10 | Luc stayed September 03, 2005

"the air conditionner is very noisy"

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8 out of 10 | Ruth stayed August 25, 2005

"Just change the old carpet in the room."

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8 out of 10 | Donna stayed June 23, 2005

"Front desk Woman...sorry I forgot her name...was very attentive and helpful...Also Amey..on the cleaning staff helped us out a couple of times..very nice people.."

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7 out of 10 | Verified Guest stayed February 14, 2004

"Everything was very good except the beds. The mattresses were soft and deformed and the pillows were terrible. Cheap chipped foam pillows with no support."

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Map Marker Quality Inn & Suites 1000 Islands
650 King St. East, Gananoque, ON