OverviewLocated on King St. East, this hotel is a 4-minute drive from the 401 (Trans-Canada Hwy), and an 11-minute walk to downtown Gananoque (where there is a selection of boutique shops, restaurants and attractions). This hotel may appeal to travellers who want to have easy access to the highway or the ability to easily wander downtown by foot.
All 27 rooms at this hotel have free Wi-Fi, a 25" TV, and a coffeemaker. Guests can choose between rooms of varying configurations and bed types (queen and double).
There is no on-site restaurant, but guests are offered a complimentary continental breakfast daily. There are a number of restaurants within a 5-minute walk of the hotel.
This hotel is about a 5-minute drive or a 19-minute walk to the 1000 Islands Charity Casino. The Gananoque Boat Lines (cruises of the 1000 Islands, offered spring, summer and fall) are a 3-minute drive, or a 22-minute walk away. (All distances and travel time estimates: Google Maps)
The GoodAlthough most of the reviews used for this analysis were negative, some guests praised the customer service and the location of the hotel.
Guests described the staff as courteous and accommodating. Front desk staff were mentioned specifically, and guests commented favourably on a smooth, speedy check-in process.
Some reviewers felt this hotel was well-located to the 401 (4-minute drive), downtown (1-minute drive, 11-minute walk) and to the Casino (5-minute drive, 19-minute walk).
Guests felt that the rooms were clean and well-equipped and of adequate size to accommodate their needs.
There were some additional comments from guests who liked the pool, saying that the water was warm and that the area around the pool was well-kept.
The Bad
Most of the reviews used for this analysis were critical. Guests were unhappy with the appearance of the hotel and with unpleasant odours in their rooms.
This hotel was in need of repairs, maintenance and updates, according to guests.
Guest felt the decor was dated and mentioned bathrooms, carpets and furniture specifically.Several guests complained of musty odours in their rooms.
A few guests thought that the hotel was overpriced for the lack of amenities and general disrepair of the rooms and the common areas at the hotel.
A few guests had issues with their plumbing, including leaky toilets, leaky bathroom faucets and problems with water pressure and water temperature in the showers.
Several guests had trouble regulating temperature in their rooms and were either too hot or too cold. Guests also said that the air conditioning/heating unit was loud and rattling.
Some guests complained about difficulties in accessing the Wi-Fi.
TripAdvisor.com guest reviewers ranked this hotel #11 out of 14 Gananoque hotels, based on 33 reviews.
Hotels.com guest reviewers rated this hotel 2.8 out of 5, or "fair", based on 12 reviews.
Expedia.ca guest reviewers rated this hotel 2.6 out of 5, based on 5 reviews. 20% of guests would recommend this hotel.
