OverviewLocated about a 3-minute drive from the 401, this hotel has a host of on-site amenities that appeal to guests, particularly families that seek additional on-site facilities with their accommodations. The hotel has two pools and various sports courts.
All of the 69 rooms at this non-smoking hotel have free Wi-Fi, a coffeemaker, a hair dryer and an iron and ironing board. Guests have the choice between standard rooms (king, queen or double beds) or more spacious suites (king beds, up to three separate rooms, fireplace and jacuzzi). Pets are permitted for $20/night.
Guests can dine on site at Cousins on King, which serves breakfast, lunch and dinner daily. Guests are also offered a complimentary hot buffet breakfast daily. There are a number of restaurants located within a 5- to 10-minute walk of this hotel. On-site amenities include free parking, an indoor pool, an outdoor pool, a gym, a sauna, a hot tub, basketball courts, squash courts, tennis courts and a spa.
This hotel is a 17-minute walk from downtown Gananoque (boutique shops and restaurants). Gananoque Boat Lines (cruises of the 1000 Islands in the spring, summer and fall) is just under a half hour walk or a 4-minute drive away. The 1000 Islands Charity Casino is also a 4-minute drive away. (All distances and travel time estimates: Google Maps)
Confirmed with a front desk agent: Wi-Fi, breakfast and parking (call date: November 6, 2012).
The GoodThe bulk of reviews used for this analysis were positive, and guests were pleased with on-site amenities and with customer service.
Guests really liked the host of on-site amenities at this hotel. There were a number of positive comments about the indoor and outdoor pools, the gym, the spa and the squash courts. Guests said that facilities were well equipped and clean, and that having these amenity options on site enhanced their stay.
Staff here were friendly and helpful, according to guests. Front desk staff were mentioned specifically, and some staff members were thanked by name. A few guests commented on a speedy, efficient check-in/check-out process.
Guests appreciated this hotel's proximity to the 401 (3-minute drive) and to downtown Gananoque (2-minute drive, 17-minute walk). Many also liked the hotel's park-like setting, surrounded by trees and open green space.
Rooms were very clean and comfortable, according to guests. Guests said that there was ample space in the rooms to accommodate their needs.
A few guests enjoyed the quality and the selection offered at the complimentary hot breakfast.
The Bad
Most of the reviews used for this analysis were positive, but there were a handful of isolated complaints that did not seem to be reflective of overall guest experience.
Some guests felt that this hotel was showing its age and that the decor was dated. Furniture and window coverings were singled out as requiring updates.
A few guests felt that the room rates were expensive.
A number of guests complained about excessively firm, uncomfortable beds.
A handful of guests complained about slow and spotty Wi-Fi connections.
TripAdvisor.com guest reviewers ranked this hotel #4 out of 14 Gananoque hotels, based on 184 reviews.
Booking.com guest reviewers rated this hotel 8.1 out of 10, or "very good", based on 35 reviews.
Expedia.ca guest reviewers rated this hotel 3.0 out of 5, based on 17 guest reviews. 65% of guests would recommend this hotel.
Confirmed with a front desk agent: Wi-Fi, breakfast and parking (call date: November 6, 2012).
