OverviewThe Comfort Inn Cornwall is situated in the heart of the Seaway Valley within close proximity to the St. Lawrence river. Several points of interest are easily accessible from the hotel, including: Cornwall Civic Complex (18m), Benson Centre (1.8km), Cornwall Regional Art Gallery (3.8km), St. Lawrence River Institute of Environmental Sciences (6.1km), Cornwall Curling Centre (4.5km), and Upper Canada Village (27km). All distances: Google Maps.
This pet friendly ($20/pet/per stay) 110 guest room hotel features an indoor heated saltwater swimming pool, a fitness centre, a business centre, and a currency exchange. Free Continental breakfast, free 24 hour coffee, free WiFi, free local calls, and free parking are all included in the room rate.
All rooms are equipped with cable televisions, pay per view movies, coffee makers, hair dryers, irons and ironing boards. Some rooms have refrigerators, microwaves, desks, and multiple phone lines. Corporate Suites, Whirlpool Suites, and King Executive Suites are among the available room type options.
Check in time is 3:00pm while check out is 12:00pm. This hotel was contacted directly to confirm the $20 surcharge per pet, per guest stay.
The GoodPositive guest reviews of this hotel typically mentioned the accommodating and helpful staff, the complimentary breakfast, and the indoor saltwater swimming pool.
Many guests spoke favourably of the hotel staff, describing them as "accommodating", "friendly" and "helpful". The complimentary breakfast pleased most guests and some remarked that there was a good selection and that items were fresh.
A number of guests enjoyed the indoor saltwater swimming pool saying that it was "clean" and "inviting". Some felt it was something to look forward to at the end of their day.
A few guests remarked that the free wireless Internet connection was reliable and efficient.
The Bad
Guest complaints centered on the perceived age and class of this hotel's interior and exterior, the mattress quality, the lack of an elevator, and the air quality.
Several guests felt their rooms needed to be updated and some mentioned that their bed covers and carpets were stained. A number of guests complained that their beds were uncomfortable and of poor quality, preventing them from getting a good night's rest.
Guests that stayed in rooms on upper level floors were displeased to find the hotel did not have an elevator. A few guests complained of either musty or over-chlorinated smells within the hotel as well as in guest rooms.
The author contacted this hotel directly to confirm the $20 surcharge per pet, per guest stay.
TripAdvisor.com guest reviews ranked this hotel #5 of 12 hotels and scored 3 out of 5 from 35 reviews.
CanadianHotelGuide.com guest reviews ranked this property #3 of 5 hotels and scored it 6.4 out of 10 from 16 reviews.
Hotels.com guest reviews scored this hotel 3.3 out of 5 from 26 reviews.
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Analyzed by Tania P.
Tania is a writer and world traveler with a passion for living life to the fullest.
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