OverviewLocated at Cornwall's city centre and a 6-minute drive from Highway 401's onramp, the Best Western Plus Parkway Inn & Conference Centre is suited for business and leisure travellers who require a centrally located hotel with conference facilities and easy highway access.
This non-smoking hotel has 97 air-conditioned guest rooms and suites, each offering satellite TV, free Wi-Fi, a coffeemaker, a mini-fridge, a desk, a hair dryer, and an iron and ironing board. Standard rooms offer one queen bed, while fireplace rooms offer two queen beds and a fireplace. Suites offer a separate king bedroom, a fireplace, a hot tub and a separate sitting area.
Hotel amenities include a business centre, a fitness room, a heated outdoor pool, and 8 meeting and conference rooms. Parking is free and pets are permitted for $10 per pet per night. This hotel is wheelchair accessible.
A free continental breakfast is available daily to all guests at the hotel's Peppermill's Grill and Bakery (serving breakfast, lunch and dinner daily). Also located on the property are Hops & Barley Company Beverage Lounge and Winner's Sports Bar.
Cornwall is Ontario's easternmost city, and is situated along the St. Lawrence River. Local attractions include the Cornwall Regional Art Gallery (roughly a 5-minute drive southeast), the Akwesasne Mohawk Casino (a 13-minute drive), and Cornwall Island (approximately a 4-minute drive). Cornwall Square Shopping Centre can be found roughly 6 minutes southeast of the hotel by car.
New York State can be reached in about 6 minutes along the International Bridge, and Cornwall Regional Airport (YCC) is about a 20-minute drive northeast of the hotel.
(All distances and travel time estimates: Google Maps)
Verified with a front desk agent on November 27, 2012: Free Wi-Fi, free parking, pets permitted for $10 per pet per night.
The GoodThe majority of reviews consulted for this analysis were positive with much praise going to the hotel's rooms, service, and included breakfast.
Most reviewers praised their accommodations. They described their rooms as immaculate, quiet, and beautifully furnished, with modern amenities, comfortable beds, and reliable internet. Several of the rooms have fireplaces, which were appreciated by many lodgers.
The hotel's staff and service were a source of many compliments by guests. The staff were characterized as caring, professional, courteous, and exceptionally friendly, and it was remarked they were also very accommodating when it came to addressing any issues presented. The service in the on-site restaurant was described as "exemplary" by one reviewer.
Many guests were pleased with the included deluxe continental breakfast. They described it as having many hot and cold items, and one guest remarked, "the breakfast in the morning which is complimentary is amazing, not just the ordinary cold stuff, there were eggs, sausage, waffels, oatmeal, and a whole lot more."
The Bad
While most of the reviews consulted for this analysis were positive, there were a couple of common complaints among them, which included noise transfer, and the cost of the rooms.
Some guests had negative experiences with noise transfer during their stay. They described hearing full conversations from guests in adjacent rooms, as well as noise from the hallways. One reviewer mentioned he could hear a vibration throughout the hotel until about midnight during his stay.
A few reviewers found the room rates to be inflated. They felt that the quality of their rooms was not worth the price they paid. It should be noted however, that most reviewers found the hotel to be of good value given the room amenities and level of service provided.
TripAdvisor.com guest reviews ranked the hotel #1 out of 12 Cornwall hotels from 109 reviews.
Hotels.com guest reviews rated the hotel 4.5 out of 5 from 37 reviews.
Expedia.com guest reviews rated the hotel 4.6 out of 5 with an 89% recommendation rate from 9 reviews.
Verified with a front desk agent on November 27, 2012: Free Wi-Fi, free parking, pets permitted for $10 per pet per night.
