OverviewLocated 4 minutes' walking distance from Blue Mountain's village centre, the Westin Trillium House Blue Mountain is popular with families and those travellers seeking extended-stay amenities like kitchenettes in the heart of Blue Mountain Resort.
This smoke-free property has 222 rooms and suites, all of which include cable TV, air conditioning, a kitchenette, a DVD player, bathrobes, and a hair dryer. Suites offer additional features such as full kitchens, fireplaces, sofabeds, and dining room tables. Wi-Fi is available for $11 per day.
Hotel amenities include fitness facilities, an outdoor pool, a hot tub, a sauna, the Westin Kids Club with games and swimming, in-room spa service, 10,000 sq. ft. of conference space, and wedding facilities. Accessible rooms are available upon request, and dogs under 40lbs are allowed for free. Outdoor parking is free and underground parking is $15 per night.
On-site dining is available at Oliver and Bonacini Cafe (open daily for breakfast, lunch and dinner) and room service is offered daily from 7:00 am to 12:00 am.
The Westin Trillium House is roughly a 5-minute walk from the lifts of Blue Mountain Resort, which hosts the area's downhill and cross-country skiing, snowboarding, and skating. Adjacent to the hotel is Plunge! Aquatic Centre, a four-season water park with pools, hot tubs, and slides. Shopping and dining in Blue Mountain Village is a 2-minute walk from the hotel, and Scandinave Spa can be found roughly 6 minutes' driving time away. The hotel is located roughly 9 km (a 15-minute drive) from Collingwood's city centre and 150 km (approximately 2 hours and 10 minutes' driving time) from Pearson International Airport.
Verified with a front desk agent: Wi-Fi $11 per day, outdoor parking free, indoor parking $15 per day, dogs are allowed. (Call date: August 25th, 2012).
The GoodThe majority of the reviews consulted for this analysis were positive with much praise going to the hotel's location, service, and on-site restaurant.
Several guests were pleased with the location of the hotel. It was described as close to all Blue Mountain activities, "right in the village", and within walking distance of restaurants, shopping and skiing.
Many reviewers recounted positive experiences with the hotel's employees, including front-desk staff, housekeeping, activities personnel and maintenance people. They were characterized as pleasant, attentive, friendly and quick to respond to requests. While most reviewers were positive, it should be noted however, that some guests complained the front desk staff were very slow with check-in and rude on some occasions.
The on-site restaurant was a source of many compliments by patrons. The food was described as fantastic and spectacular, and the staff were also complimented on their service by some.
The Bad
While most of the reviews consulted for this analysis were positive, there were a few common complaints among them about additional fees and noise.
Some guests were disappointed at the extra fees charged at the hotel. They felt that Wi-Fi ($11 per day) and underground parking ($15 per night) should have been included in the price. It should be noted, however, that free parking is available at the outdoor lot.
Noise was also subject to criticism by some reviewers who described the pool area as being full of kids who were splashing and screaming. A few patrons advised avoiding rooms on the hotel's village side because of loud nighttime music. Noise from children running in the hallways above was reported as was barking from the pet-friendly first floor.
TripAdvisor.com guest reviews ranked the hotel #1 out of 6 hotels in Blue Mountains from 323 reviews.
Expedia.ca guest reviews rated the hotel 4.4 out of 5 with a 93% recommendation from 96 reviews.
Hotels.com guest reviews rated the hotel 4.4 out of 5 from 80 reviews.
Verified with a front desk agent: Wi-Fi $11 per day, free outdoor parking, indoor parking $15 per day, dogs are allowed. (Call date: August 25th, 2012).
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Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
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