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Westin Trillium House Blue Mountain

Westin Trillium House Blue Mountain is a 4 star hotel in Collingwood, Ontario, Canada 220 Mountain Drive, Collingwood, ON, Canada
Estimated Price
$191
CAD
Photo 1 - Westin Trillium House Blue Mountain, 220 Mountain Drive, Collingwood, ON, Canada Show All Photos
Great location right in the village, but concerns with extra fees and noise
Pros 
  • Free outdoor parking
  • Most described the hotel's location as being very close to Blue Mountain, restaurants, and the village
  • Several guests had positive experiences with the hotel's staff
  • The on-site restaurant was praised many guests
Cons 
  • Some guests were disappointed with the additional indoor parking and Wi-Fi fees
  • Noise from children, dogs, and the village was reported by some lodgers

Other Hotels in the Area
Club Intrawest - Blue Mountain (0.3 km)
Mountain Springs Resort and Conference Centre (0.5 km)
Georgian Manor Resort (4.2 km)
Cranberry Resort (5.5 km)
Days Inn and Suites Collingwood (5.7 km)
Holiday Inn Express Hotel & Suites Collingwood - Blue Mountain (6.0 km)
Relax Inn Collingwood (12.6 km)
Meaford Motel & Restaurant (24.9 km)
Knights Inn Flesherton Grey Highlands (32.8 km)
Knights Inn Angus (38.9 km)
Super 8 Motel Midland (41.1 km)
Knights Inn Park Villa Motel (42.4 km)

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Editor's Analysis
Updated on Aug 29, 2012
Overview
Located 4 minutes' walking distance from Blue Mountain's village centre, the Westin Trillium House Blue Mountain is popular with families and those travellers seeking extended-stay amenities like kitchenettes in the heart of Blue Mountain Resort.

This smoke-free property has 222 rooms and suites, all of which include cable TV, air conditioning, a kitchenette, a DVD player, bathrobes, and a hair dryer. Suites offer additional features such as full kitchens, fireplaces, sofabeds, and dining room tables. Wi-Fi is available for $11 per day.

Hotel amenities include fitness facilities, an outdoor pool, a hot tub, a sauna, the Westin Kids Club with games and swimming, in-room spa service, 10,000 sq. ft. of conference space, and wedding facilities. Accessible rooms are available upon request, and dogs under 40lbs are allowed for free. Outdoor parking is free and underground parking is $15 per night.

On-site dining is available at Oliver and Bonacini Cafe (open daily for breakfast, lunch and dinner) and room service is offered daily from 7:00 am to 12:00 am.

The Westin Trillium House is roughly a 5-minute walk from the lifts of Blue Mountain Resort, which hosts the area's downhill and cross-country skiing, snowboarding, and skating. Adjacent to the hotel is Plunge! Aquatic Centre, a four-season water park with pools, hot tubs, and slides. Shopping and dining in Blue Mountain Village is a 2-minute walk from the hotel, and Scandinave Spa can be found roughly 6 minutes' driving time away. The hotel is located roughly 9 km (a 15-minute drive) from Collingwood's city centre and 150 km (approximately 2 hours and 10 minutes' driving time) from Pearson International Airport.

Verified with a front desk agent: Wi-Fi $11 per day, outdoor parking free, indoor parking $15 per day, dogs are allowed. (Call date: August 25th, 2012).

The Good
The majority of the reviews consulted for this analysis were positive with much praise going to the hotel's location, service, and on-site restaurant.

Several guests were pleased with the location of the hotel. It was described as close to all Blue Mountain activities, "right in the village", and within walking distance of restaurants, shopping and skiing.

Many reviewers recounted positive experiences with the hotel's employees, including front-desk staff, housekeeping, activities personnel and maintenance people. They were characterized as pleasant, attentive, friendly and quick to respond to requests. While most reviewers were positive, it should be noted however, that some guests complained the front desk staff were very slow with check-in and rude on some occasions.

The on-site restaurant was a source of many compliments by patrons. The food was described as fantastic and spectacular, and the staff were also complimented on their service by some.

The Bad
While most of the reviews consulted for this analysis were positive, there were a few common complaints among them about additional fees and noise.

Some guests were disappointed at the extra fees charged at the hotel. They felt that Wi-Fi ($11 per day) and underground parking ($15 per night) should have been included in the price. It should be noted, however, that free parking is available at the outdoor lot.

Noise was also subject to criticism by some reviewers who described the pool area as being full of kids who were splashing and screaming. A few patrons advised avoiding rooms on the hotel's village side because of loud nighttime music. Noise from children running in the hallways above was reported as was barking from the pet-friendly first floor.
TripAdvisor.com guest reviews ranked the hotel #1 out of 6 hotels in Blue Mountains from 323 reviews.

Expedia.ca guest reviews rated the hotel 4.4 out of 5 with a 93% recommendation from 96 reviews.

Hotels.com guest reviews rated the hotel 4.4 out of 5 from 80 reviews.

Verified with a front desk agent: Wi-Fi $11 per day, free outdoor parking, indoor parking $15 per day, dogs are allowed. (Call date: August 25th, 2012).


Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews

8.3
Very Good

#2 out of 7
Guest Rating Explained
Rating: 8.3 / 10 Details

No. of guest reviews: 968
Guest Recommended: Yes
Guest Ranking Explained

Westin Trillium House Blue Mountain is #2 out of 7 hotels in Collingwood ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Melinda from Bramtton, ON CA rated Westin Trillium House Blue Mountain 10 out of 10 on July 17, 2010 Verified Guest Hotel Review

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Hotel review by guest is Negative
Antoinette from Mississauga, ON CA rated Westin Trillium House Blue Mountain 7 out of 10 on July 07, 2010 Verified Guest Hotel Review

"Poor customer service! We asked for later checkout time considering checkin time is 3pm but was denied by manager. Therefore we missed breakfast at hotel since we had to pack up at 10am and take bags to the car. That was our one day anniversary getaway and we chose the Westin but wasn't very memorable."

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Hotel review by guest is Positive
Rajeev from Markham, ON CA rated Westin Trillium House Blue Mountain 9 out of 10 on April 04, 2010 Verified Guest Hotel Review

"A nice getaway for the family."
"A nice getaway for the family for a couple of days. Accomodation is good, comfortable beds and you have a beautiful view of the village from the balcony."


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Show older reviews
Hotel review by guest is Positive
Donald from Courtice, ON CA rated Westin Trillium House Blue Mountain 7 out of 10 on July 29, 2006 Verified Guest Hotel Review

"Good location in the summer, several choices for swimming, paddle boats local, good selection of places to dine, shooping within a reasonable distance. Would be excellent winter accomodation with a ski hill at your back door."

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Hotel Address: 220 Mountain Drive, Collingwood, ON, Canada

Overview & Amenities


Westin Trillium House Blue Mountain

Amenities
  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Concierge
  • Valet Parking
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Tennis Courts
  • Golf Course
  • Banquet Facilities
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • Security Guard
  • ATM / Cash Machine
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • Secretarial Service
  • In Room Movies
  • Bath / Hot Tub
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • DVD Player
  • Private beach
  • Laundry service
  • Spa bath / Jacuzzi
  • Bicycle Rental
  • Golf Course (nearby)
  • Beach (Direct Access)
  • Playground
  • Hiking
  • Photocopier
  • Facsimile
  • Ballroom
  • Exhibit Space
  • Jacuzzi
  • Internet Connection (wireless)
  • Bathrobes
  • Shower
  • Bathtub/Shower Combination
  • Pool Indoor
  • Pool Outdoor
  • Outdoor heated pool
  • Kids Club
  • Cots
  • Games Available
  • Supervised child care/activities
  • Coffee Shop/Cafeteria
  • Picnic Area/Tables
  • Luggage Storage
  • Vending Machines
  • Self Laundry
  • Fireplace
  • Pillow Top Mattress
  • Bedding/Pillow Choices

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Other Hotels
in Ontario by Westin

Westin Bristol Place Toronto Airport (171.0 km)
The Westin Prince Toronto (180.6 km)
Westin Harbour Castle (193.9 km)
The Westin Ottawa (603.5 km)

Nearby Cities
Grey Highlands (23.9 km)
Meaford (27.7 km)
Angus (34.2 km)
Midland (38.4 km)
Barrie (45.3 km)

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