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Holiday Inn Express Hotel & Suites Collingwood - Blue Mountain

7.6 | Good

Guests praised free breakfast and proximity to Blue Mtn, but some guest concerns

Pros
  • Free Wi-Fi, free breakfast, free parking and free local calls
  • Many guests described their rooms as clean
  • Many reviewers praised the food at the free breakfast
  • The staff were frequently complimented for their friendly service
  • Many guests found the hotel well located for accessing Blue Mountain, shopping and restaurants
  • Several reviewers thought that the room rates were reasonable
Cons
  • No on-site restaurant
  • Several guests described their rooms as dated and in need of upgrades
  • Several reviewers complained about noise disturbances from neighbouring rooms and the halls
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Breakfast
Free Parking
Rates & Availability
Editor's Analysis
Updated Mar 31, 2014
Overview
This property is situated among shopping and restaurants in the town centre area of Collingwood and is a 12-minute drive from the Blue Mountain Resort (featuring skiing, tubing, hiking and other outdoor recreational activities). Offering an indoor pool, a free breakfast and guest laundry facilities, this property is well suited for guests travelling with children.

All rooms are smoke free and include free Wi-Fi, free local calls, a TV, an iron and ironing board, a hair dryer, a desk and individual climate control. Suites at this hotel offer more spacious accommodations and also include a separate sitting area, a sofabed, a kitchenette and/or a jetted tub. This hotel has one room that is wheelchair accessible. Pets are not permitted in guest rooms.

A free hot & cold breakfast is served from 6:30 am to 9:30 am on weekdays and from 7 am to 10 am on weekends. The breakfast menu includes cinnamon rolls, breads, pastries, eggs, cereals, a selection of fruits and freshly brewed coffee. This hotel does not have an on-site restaurant.

On-site recreational facilities include a heated indoor pool and a fitness centre. Other on-site amenities include free parking, a business centre, guest laundry facilities, dry cleaning service, safe deposit boxes and an ice machine. 

The Collingwood Centre shopping mall is 4 minutes away on foot, while the waterfront park is about a 7-minute walk away. The Blue Mountain Golf & Country Club and the Collingwood Museum are both a 3-minute drive away, while the Great Northern Exhibition Fairgrounds are about 13 minutes away by car. 

Wasaga Beach Provincial Park is a 25-minute drive away, while access to Highway 400 is 55 minutes away by car. The Toronto Pearson International Airport (YYZ) is about a 1-hour and 45-minute drive away. (All walking and driving time estimates: Google Maps)

Verified by a front desk agent on March 25, 2014: Free breakfast hours.
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The Good
Among the reviews used for this analysis, many guests said that this hotel met their expectations and was well located for accessing the Blue Mountain Resort, shopping and restaurants.

The rooms were often described as clean, while several reviewers added that their rooms were generally comfortable and spacious. However, there were some guest concerns about the condition of the rooms (see below).

The staff were frequently complimented for their friendly and helpful service.

Many guests praised the food and selection of hot items served at the free breakfast, while one reviewer mentioned that the breakfast attendant was friendly.

Several reviewers thought that the room rates were reasonable.
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The Bad
There were a couple of common concerns found for this hotel, among the reviews sourced for this editorial. 

Several reviewers described the rooms as dated and in need of upgrades. These reviewers noted peeling wallpaper, dated bathroom fixtures, stained carpeting and water damage on the ceiling. However, as noted above, rooms were also commonly said to be clean and spacious.

Several guests were disturbed by hearing people partying and noise from neighbouring rooms and the halls. One guest, who claimed to be a frequent patron of this hotel, said "every time I stay here there's always kids running around the hallways and yelling which can be very annoying".
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.9 out of 5, with 93% of 345 guests recommending the property.

TripAdvisor.ca ranked this hotel #5 out of 13 hotels in Collingwood, with an average score of 3.5 out of 5, from 138 reviews.

The author called the hotel on March 25, 2014 to verify some information.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
7.6
Good

Rated 7.6/10 based on 455 reviews

Ranked #2 out of 6 hotels in Collingwood


8 out of 10 | Denise stayed June 30, 2013

"My family had a very nice stay at Holiday Inn Express Blue Mountain! It is centrally located to many boutique stores on the main street of Collingwood as well as within walking distance to a shopping mall and many restaurants, it is also located within a 15-20 minute drive to Blue Mountain and Wasaga Beach. We enjoyed our stay and are planning to return next summer!"

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8 out of 10 | Susan stayed September 14, 2012

"Great location, relaxing overnight stay."

"When arriving at the hotel we were greeted by pleasant informative staff, the room was clean and comfortable. Some great restaurants just a short walk away from the hotel. The breakfast was basic help yourself but ok to start the day! My husband used the pool which was nice after a couple of hours drive on a hot day. Overall our stay was very good and shall return in the Winter."

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9 out of 10 | Verified Guest stayed June 27, 2012

"A little loud in the morning"

"Although I was up and doing a little work in my room I was surprised by the noise when deliveries were made at 8:00 am."

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10 out of 10 | Vicki stayed July 22, 2011

"What a pleasant stay"

"the pool was so refreshing on the hottest day of the summer...."

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8 out of 10 | Jonathan stayed July 16, 2011

"VERY ACCOMODATING MANAGEMENT AND THOROUGH STAFF, IT WAS A PLEASURE TO STAY THERE AND INTERACT WITH SUCH A PLEASANT STAFF."

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10 out of 10 | Caroline stayed February 15, 2010

"Great location to the hill, walking distance to shopping and restaurants. Kids loved the pool and the breakfast."

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7 out of 10 | Aleksandra stayed March 09, 2006

"enjoyed the stay, bed in room 207 was uncomfortable. The bed closed to the window sunk in when two people were lying on it."

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9 out of 10 | Colleen stayed March 09, 2006

"This hotel had lovely friendly staff - I felt welcomed and cared for. The pool staff and the front counter staff were great to my family. We had our dog, Jack, with us. He is a Golden Retreiver and he enjoyed his first hotel stay as well. It was great to have a room on the ground floor to get out with the dog so easily. Wonderful planning. Fabulous location. Would love to visit again."

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3 out of 10 | Eva stayed December 29, 2005

"Two main problems. When we arrived at 4:15 pm (3:00 pm check-in), the room wasn't ready for an hour. Which meant we had to fill an hour tired and dirty - and ended up going for a dinner which we would have enjoyed much more after showers and a change of clothes - in other words, our evening was not very enjoyable. Then we were given a room, only to burst in on other guests who had also been given the room. Then, the room we did get was right by the outside door, which slammed every time someone went in or out - which happened at regular intervals until about 4:00 am, so at least one of us got little sleep. Noise insulation to adjoining rooms seemed fine, but we could hear every voice and the door in the hallway. As the room we were given had not been set up for three, the amount of soap, towels etc. was barely adequate. Breakfast was very good - but the breakfast room was too small for the traffic."

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3 out of 10 | Verified Guest stayed March 18, 2005

"The hotel is under construction and it is in shambles. The first room we were given had a terrible smell of glue. We refused it. The second room was clean but tired. The bedding was minimal and the children were cold during the night. The pillows were small tired and lifeless."

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4 out of 10 | Dave stayed August 24, 2004

"We did not know the hotel was under a renovation. The sauna was not operating when we were there. The front desk personnel were not overly helpful with regards to questions about attractions, restaurant info, etc."

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8 out of 10 | Colleen stayed August 22, 2004

"The hotel that we stayed at was under major renovations and when we pulled in we expected the worst. We were pleasantly surprised when we opened the door to our room and found it very nicely decorated and more importantly very clean. Our stay was during the weekend so we were not disturbed at all by the noise of the renovations. I had booked the room over the internet for only the one night stay but my husband and I decided to head to Collingwood a day early. When I phoned the 800 number I was told told there were no rooms available at the Best Western for the previous night. When my husband and I arrived in Collingwood we decided to try anyway in case there had been a cancellation. When we asked the clerk he said there were plenty of rooms available. If we had not decided to check you would have lost our business for the night. This could be a costly mistake in the future for Best Western. We very much enjoyed our stay and will return to Collingwood again in the future. It's a beautiful area."

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6 out of 10 | Lori stayed April 16, 2004

"Fuse kept blowing when we had a lamp, the coffee maker and the television on...didn't dare attempt to use the hair dryer!!!"

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Location
  • Snow Valley Ski Resort (36.4 km)
  • Bruce Peninsula National Park (126.4 km)
Map Marker Holiday Inn Express Hotel & Suites Collingwood - Blue Mountain
4 Balsam Street, Collingwood, ON