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Holiday Inn Express Hotel & Suites Chatham South

Holiday Inn Express Hotel & Suites Chatham South is a 3 star hotel in Chatham, Ontario, Canada 575 Richmond Street, Chatham, ON, Canada
Estimated Price

Guest Reviews
Booking Information

Clean, bright rooms with a free hot buffet breakfast

  • Free Wi-Fi, free hot breakfast, free parking
  • Clean, bright rooms, according to guests
  • Guests said customer service was excellent
  • Guests liked the food and the selection offered at the breakfast
  • A couple of guests were bothered by cigarette smoke odours
  • A few guests complained about noise disturbance

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Rooms:1 Adults:2 Kids:0
Number of Rooms:
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Number of Children: (per room)

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Editor's Analysis
Updated on Jan 22, 2013
This hotel is less than a 5-minute drive from the Chatham Kent Health Alliance Hospital, which may appeal to travellers that are patients or visitors of this hospital. 

In each room, guests can expect free Wi-Fi, a mini-fridge, a coffeemaker, a hair dryer and an iron and ironing board. There are standard rooms (king or queen beds) and more spacious suites (some with a separate bedroom, jetted tub and microwave). Pets are allowed for $15 per night.

There is no on site restaurant, but guests are offered a complimentary hot buffet breakfast daily, which includes items like pancakes, omelettes, bacon, eggs and sausages, in additional to traditional continental breakfast fare. On-site amenities include free parking, an indoor pool and a gym.

Many nearby points of interest are reachable in under a 5-minute drive, including the downtown Chatham area, the Chatham Downtown Mall and the Chatham Capitol Theatre.  The Chatham Kent Health Alliance Hospital is also just under a 5-minute drive away. The Links of Kent Golf Course is just under a 10-minute drive away. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: January 21, 2013).
The Good
According to the reviews used for this analysis, most guests had a positive experience staying at this hotel. They were particularly impressed with the cleanliness of the rooms and with the customer service.

Guests said that rooms were clean, bright and comfortable. They commented on the convenient layout and said that rooms were spacious enough to accommodate their needs.

Staff here were excellent, according to guests, who described them as pleasant, warm and eager to please.

A number of guests liked the quality and the selection of food offered with the complimentary breakfast. Guests said food was hot, tasty and that they appreciated having things like pancakes and omelettes.

Guests said that the pool area and the gym were clean and well-maintained. 

There were some additional comments about comfy beds and pillows. 

The Bad
Most of the reviews used for this analysis were favourable and guest complaints were few and far between. There were a handful of complaints, but they were isolated and did not seem reflective of the overall guest experience.

A few guests were bothered by lingering odours of cigarette smoke in their rooms, while a few others said the walls were thin and could hear noise from other guests in the hallways and adjacent rooms.

Some guests had trouble regulating the temperature in their rooms and complained about loud, rattling air conditioning/heating units. guest reviewers ranked this hotel #3 out of 7 Chatham hotels based on 39 reviews. guest reviewers rated this hotel 4.4 out of 5 based on 8 reviews. guest reviewers rated this hotel 4.4 out of 5 based on 21 reviews.

The author called the hotel on January 21, 2013 to verify some information.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.

Guest Reviews
Very Good
Guest Rating Explained
Rating: 8.5 / 10 Details

No. of guest reviews: 93
Guest Recommended: Yes
Guest Ranking Explained

Holiday Inn Express Hotel & Suites Chatham South is #1 out of 5 hotels in Chatham ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Cheryl-ann from Mitchell, ON CA rated Holiday Inn Express Hotel & Suites Chatham South 9 out of 10 on November 26, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Leslie from North York, ON CA rated Holiday Inn Express Hotel & Suites Chatham South 9 out of 10 on July 03, 2011 Verified Guest Hotel Review

"No handicap bars in the bathroom"
"I was unable to assist my disabled wife to shower because there were no handicap bars for her to hold on to."


  • Business Center
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Swimming pool
  • Pet Friendly
  • Bar / Lounge
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Currency Exchange
  • Safe-Deposit Box
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Bath / Hot Tub
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Desk
  • Office Supplies
  • Courier
  • Internet Connection (wireless)
  • Bathrobes
  • Shower
  • En suite
  • Private Bathroom
  • Pool Indoor
  • Executive Floor
  • Shops in Hotel
  • Ice Machine

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Very Good

#1 out of 5 hotels in Chatham city based on 93 guest reviews

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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