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Holiday Inn Express Hotel & Suites Chatham South

8.6 | Very Good

Clean, bright rooms with a free hot buffet breakfast

Pros
  • Free Wi-Fi, free hot breakfast, free parking
  • Clean, bright rooms, according to guests
  • Guests said customer service was excellent
  • Guests liked the food and the selection offered at the breakfast
Cons
  • A couple of guests were bothered by cigarette smoke odours
  • A few guests complained about noise disturbance
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Breakfast
Free Parking
Rates & Availability
Editor's Analysis
Updated Jan 22, 2013
Overview
This hotel is less than a 5-minute drive from the Chatham Kent Health Alliance Hospital, which may appeal to travellers that are patients or visitors of this hospital. 

In each room, guests can expect free Wi-Fi, a mini-fridge, a coffeemaker, a hair dryer and an iron and ironing board. There are standard rooms (king or queen beds) and more spacious suites (some with a separate bedroom, jetted tub and microwave). Pets are allowed for $15 per night.

There is no on site restaurant, but guests are offered a complimentary hot buffet breakfast daily, which includes items like pancakes, omelettes, bacon, eggs and sausages, in additional to traditional continental breakfast fare. On-site amenities include free parking, an indoor pool and a gym.

Many nearby points of interest are reachable in under a 5-minute drive, including the downtown Chatham area, the Chatham Downtown Mall and the Chatham Capitol Theatre.  The Chatham Kent Health Alliance Hospital is also just under a 5-minute drive away. The Links of Kent Golf Course is just under a 10-minute drive away. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: January 21, 2013).
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The Good
According to the reviews used for this analysis, most guests had a positive experience staying at this hotel. They were particularly impressed with the cleanliness of the rooms and with the customer service.

Guests said that rooms were clean, bright and comfortable. They commented on the convenient layout and said that rooms were spacious enough to accommodate their needs.

Staff here were excellent, according to guests, who described them as pleasant, warm and eager to please.

A number of guests liked the quality and the selection of food offered with the complimentary breakfast. Guests said food was hot, tasty and that they appreciated having things like pancakes and omelettes.

Guests said that the pool area and the gym were clean and well-maintained. 

There were some additional comments about comfy beds and pillows. 
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The Bad
Most of the reviews used for this analysis were favourable and guest complaints were few and far between. There were a handful of complaints, but they were isolated and did not seem reflective of the overall guest experience.

A few guests were bothered by lingering odours of cigarette smoke in their rooms, while a few others said the walls were thin and could hear noise from other guests in the hallways and adjacent rooms.

Some guests had trouble regulating the temperature in their rooms and complained about loud, rattling air conditioning/heating units.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #3 out of 7 Chatham hotels based on 39 reviews.

Expedia.ca guest reviewers rated this hotel 4.4 out of 5 based on 8 reviews.

Hotels.com guest reviewers rated this hotel 4.4 out of 5 based on 21 reviews.

The author called the hotel on January 21, 2013 to verify some information.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.6
Very Good

Rated 8.6/10 based on 123 reviews

Ranked #1 out of 5 hotels in Chatham


9 out of 10 | Leslie stayed July 03, 2011

"No handicap bars in the bathroom"

"I was unable to assist my disabled wife to shower because there were no handicap bars for her to hold on to."

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Map Marker Holiday Inn Express Hotel & Suites Chatham South
575 Richmond Street, Chatham, ON