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Attentive customer service with free hot buffet breakfast

Pros
  • Free Wi-Fi, free parking, free hot buffet breakfast
  • Attentive, friendly staff, according to guests
  • Guests perceived good value at this hotel
  • Guests thought this hotel was conveniently close to the 401, shops and restaurants
Cons
  • Lack of detailed cleaning, according to guests
  • Guests commented on aging decor
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Dec 12, 2012
Overview
This hotel offers a complimentary hot buffet breakfast (including pastries, hot oatmeal, fruit and hardboiled eggs) and is well-suited with guests that seek accommodations that offer something more than a basic continental breakfast with the room rate. Guests who want an indoor pool to use during their stay may also find this hotel appealing.

Every room at this hotel offers free Wi-Fi, a mini-fridge, a coffeemaker, a hairdryer and an iron and ironing board. Rooms have either king or double beds to choose from. Pets are not permitted at this hotel.

While there is no restaurant located on site, there are a number of restaurants located within a 5-minute walk from the hotel (including well-known chains like the Keg, Boston Pizza and Tim Horton's). On-site amenities include free parking, an indoor pool and a sauna.

Outlet shopping is nearby at Southworks Outlet Shopping Centre (10-minute drive). There are a number of activity-based attractions near the hotel. African Lion Safari is just over a 20-minute drive away. Chicopee Tube Park is just under a 15-minute drive away (offering tubing in the winter months and ziplining in the summer months). The Grand River Conservation Area is just over a 10-minute drive away (camping, hiking, canoeing). (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, breakfast and parking (call date: December 7, 2012).
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The Good
Many of the reviews used for this analysis were favourable and guests really liked this hotel's location and the customer service.

Guests liked this hotel's location and appreciated its proximity to Highway 401 (about a 1-minute drive) and to shops and restaurants. 

Guests appreciated the friendly, attentive service delivered by staff at this hotel. Front desk staff were noted as being particularly keen and accommodating. Some staff members were mentioned by name with thanks from guests.

There was a sense from guests that there was good value received for what they paid. Guests commented on reasonable and affordable pricing.

A number of guests appreciated the convenience of having a complimentary breakfast offered on site. They said that the food was tasty and that there was a good selection offered.
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The Bad
A lot of the reviews used for this analysis were positive, but guests did have a few complaints in common. Guests were most frequently disappointed with a lack of thorough cleaning and with the aging decor.

A number of guests were bothered by lingering odours of cigarette smoke. Guests also commented on a number of smokers lingering around the side entrances, contributing to the odour.

There was a lack of detailed cleaning at this hotel and there were a number of comments regarding the floors. Guests frequently complained about the carpeting in the rooms and said that it was worn and unclean. One guest suggested that shoes should be worn at all times in the rooms. Guests also commented on stained couches and linens.

Guests also suggested that decor was aging and needed to be replaced. Furniture (tables in particular) were damaged or broken. 

A number of guests complained about the on-site parking and said that the lot was small and that finding a spot was a challenge. 
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Show Sources
Sources
Hotels.com guest reviewers rated this hotel 3.6 out of 5 based on 119 reviews.

Expedia.ca guest reviewers rated this hotel 3.8 out of 5 based on 40 reviews.

TripAdvisor.com guest reviewers ranked this hotel #7 out of 10 Cambridge hotels based on 59 reviews.

Confirmed with a front desk agent: Wi-Fi, breakfast and parking (call date: December 7, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
7.2
Good
#
9 / out of 10
hotels in Cambridge

Rated 7.2/10 based on 1815 reviews

Ranked #9 out of 10 hotels in Cambridge

1815
Map Marker Travelodge Cambridge - Waterloo
605 Hespeler Road, Cambridge, ON