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Guests praised staff, but felt rooms lacked thorough cleaning

Pros
  • Free Wi-Fi, free continental breakfast, free parking
  • Guests liked the price point
  • Friendly, attentive staff, according to guests
Cons
  • Aging decor in need of updates, according to guests
  • Guests said the hotel was in need of general maintenance
  • Guests complained about a lack of thorough cleaning
  • Some guests were bothered by unpleasant odours in their rooms
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Breakfast
Free Parking
Rates & Availability
Editor's Analysis
Updated Dec 12, 2012
Overview
This hotel offers rooms at a lower price point and may be well-suited for travellers who seek basic and budget-friendly accommodations with included freebies (breakfast, parking and Wi-Fi).

All of the 75 rooms at this hotel have free Wi-Fi, a mini-fridge, a microwave, a coffeemaker, a hair dryer and an iron and ironing board. There are different rooms types to choose from, including standard rooms (double, queen or king beds) or suites (double, queen or king beds, jetted tub). Pets are allowed for $5 per stay. Both smoking and non-smoking rooms are available.

There is no on-site restaurant, but guests are offered a continental breakfast daily for free. There are a variety of restaurants within walking distance (there is a Tim Horton's in the parking lot and a number of restaurants are less than a 5-minute walk). On-site amenities include free parking, a gym and an outdoor pool. 

This hotel is within a short drive of Highway 401 (less than 5 minutes). There are a number of activity-based attractions nearby, including Chicopee Tubing Park (tubing in the winter, ziplining in the summer). African Lion Safari is just over a 20-minute drive away. Outlet shopping is nearby at Southworks Outlet Shopping Centre, just under a 15-minute drive away. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: December 10, 2012).
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The Good
While a large number of the reviews used for this analysis were negative, some guests did like the price point and the customer service.

There was a sense from a number of guests that there was good value for the price they paid for the rooms. Guests commented favourably on affordable rates.

Staff here provided efficient, personalized service, according to guests. Staff were attentive and speedy in responding to guests' requests.

Some guests liked this hotel's proximity to the 401 (less than a 5-minute drive away).
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The Bad
A lot of the reviews used for this analysis were critical and guests commonly complained about a lack of thorough cleaning and aging decor.

A number of guests were disappointed with the lack of thorough cleaning at this hotel. Dirty carpets, bathroom tiles and sinks were noted as needing special attention. 

There was a sense from guests that this hotel was in need of widespread maintenance and repairs. Leaking faucets and doors falling off hinges were mentioned specifically.

Guests said that the decor was aging and in need of updates. These reviewers said that the rooms had a worn and tired appearance. Carpets were threadbare. Bathrooms were described as dark and dingy.

A number of guests complained about lingering odours of cigarette smoke in their rooms and in the hallways. A couple of guests complained about mouldy odours in their rooms.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #8 out of 10 Cambridge hotels.

Booking.com guest reviewers rated this hotel 6.9 out of 10 based on 21 reviews.

Expedia.ca guest reviewers rated this hotel 3.1 out of 5 based on 21 reviews.

Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: December 10, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
6.7
Fair

Rated 6.7/10 based on 311 reviews

Ranked #10 out of 10 hotels in Cambridge


3 out of 10 | Jeffrey stayed January 14, 2013

"Room had not been vacuumed"


9 out of 10 | Mike stayed October 28, 2012


8 out of 10 | Sue stayed July 23, 2012

"Customer service was excellent"

"I found the carpets in the stairways and hallways dirty, and the walls were dingy. But in the rooms, it was clean."

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8 out of 10 | Andrew stayed February 08, 2012


7 out of 10 | Marzena stayed August 14, 2011


7 out of 10 | Patricia stayed March 06, 2011

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7 out of 10 | Paul stayed November 14, 2004

"Get updated coffee machines/a little paint/& new toilets."

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Map Marker Super 8 Cambridge
650 Hespeler Road, Cambridge, ON