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Homewood Suites by Hilton Cambridge-Waterloo Ontario

Homewood Suites by Hilton Cambridge-Waterloo Ontario is a 3 star hotel in Cambridge, Ontario, Canada 800 Jamieson Parkway, Cambridge, ON, Canada
Estimated Price
$138
CAD
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Guest Reviews
Amenities
Booking Information

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Complimentary breakfast and dinner buffet at this all-suite hotel

Pros
  • Free Wi-Fi, free wired Internet, free breakfast buffet, free dinner buffet, free parking
  • Excellent customer service, according to guests
  • Guests praised clean, spacious rooms
  • Comfy beds with high quality bedding, according to guests
Cons
  • A couple guests experienced technical difficulties with DVD players and in-room movies

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Editor's Analysis
Updated on Dec 12, 2012
Overview
This is an all-suite hotel that has full kitchen facilities in every room (granite counter tops, toaster, coffeemaker, two burner stove top, dishwasher, microwave and a full size refrigerator) and is well-suited to extended stay travellers or guests travelling in larger groups (families).

There are 108 rooms equipped with free Wi-Fi, free wired Internet, a flat screen TV,a hair dryer and an iron and an ironing board. In standard suites, guests can choose between king or queen beds, each with a separate bedroom. Guests can also opt for fireplace, jetted tub or two bedroom suites. Pets are allowed for $75 per stay.

There is no restaurant on site but guests are offered a complimentary hot buffet breakfast (a selection of standard hot breakfast food - eggs, sausages, etc.) and a complimentary buffet dinner in the evening, including non-alcoholic drinks (served Monday-Thursday). There are also a variety of restaurants located within a 5-minute walk from the hotel. On-site amenities include free parking, an indoor pool, an outdoor pool, a basketball court and a gym.

This hotel is located about a 2-minute drive north of Highway 401. Less than a 10-minute walk away is Hespeler Optimist Park (playgrounds, splash pads, picnic areas). Puslinch Lake Golf Course is just over a 15-minute drive away. Outlet shopping is nearby at Southworks Outlet Mall (just over a 15-minute drive away). African Lion Safari is a 25-minute drive away. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, wired Internet, breakfast, dinner and parking (call date: December 11, 2012).
The Good
Most of the comments used for this analysis were positive and guests were impressed with the customer service and with the overall appearance of the rooms.

Guests praised the staff highly at this hotel. Staff were warm, friendly and always greeted guests with a smile. Staff responded quickly to guests' concerns and proactively rectified potential problems. Guests felt that staff took pride in their jobs and that it showed.

Rooms were clean, spacious and comfortable, according to guests. Guests also liked the decor and said it was modern and bright. 

Reviewers said that beds were comfortable and that bedding was of high quality.

A number of guests liked the food offered at the complimentary breakfast (particularly the fresh baked goods) and at the complimentary dinner buffet and said that there was good variety. 

There were some peripheral comments about good water pressure in the showers and a nice selection of toiletries in the bathrooms.

The Bad
The bulk of reviews used for this analysis were favourable. There were a handful of guest complaints that were isolated and did not reflect the generally positive experience that most guests had.

A couple of guests encountered technical difficulties in their rooms with things like using the DVD player in the room and with accessing movies from the TV. Both of these issues were quickly rectified when they were addressed by staff.

A few guests recommended having rooms away from the 401 (north side of the building) and from the elevator to avoid noise disturbance.
TripAdvisor.com guest reviewers ranked this hotel #2 out of 10 Cambridge hotels based on 75 reviews.

Hotels.com guest reviewers rated this hotel 4.7 out of 5 based on 10 reviews.

Expedia.ca guest reviewers rated this hotel 4.6 out of 5 based on 2 reviews.

Confirmed with a front desk agent: Wi-Fi, wired Internet, breakfast, dinner and parking (call date: December 11, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.


Guest Reviews
9.2
Excellent
Guest Rating Explained
Rating: 9.2 / 10 Details

No. of guest reviews: 191
Guest Recommended: Yes
Guest Ranking Explained

Homewood Suites by Hilton Cambridge-Waterloo Ontario is #1 out of 10 hotels in Cambridge ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Neil from Milton, ON CA rated Homewood Suites by Hilton Cambridge-Waterloo Ontario 9 out of 10 on May 12, 2013 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Kelly from Wasaga Beach, ON CA rated Homewood Suites by Hilton Cambridge-Waterloo Ontario 8 out of 10 on December 20, 2009 Verified Guest Hotel Review

"enjoyed the suite, price seemed high for the area, breakfast was terrible - not real eggs, stale buns, very little selection - we went and ate somewhere else - last time we could make waffles there"


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Parking
  • Swimming pool
  • Pet Friendly
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Security Guard
  • News Stand
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • DVD Player
  • Laundry service
  • Shops
  • Garden
  • Golf Course (nearby)
  • Water Activities
  • Fishing
  • Photocopier
  • Jacuzzi
  • Pool Indoor
  • Highchairs
  • Picnic Area/Tables
  • Luggage Storage
  • Souvenirs/Gift Shop
  • Express Check-In/Check-Out
  • Self Laundry
  • Free Parking

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9.2
Excellent

#1 out of 10 hotels in Cambridge city based on 191 guest reviews

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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