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Four Points by Sheraton Cambridge Kitchener Ontario

8.7 | Very Good
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Well-liked Cambridge hotel near Hwy 401 with comfy beds, indoor pool, gym and restaurant

Pros
  • Free amenities: Wi-Fi, parking, airport shuttle, bottled water
  • Clean, bright, tastefully decorated rooms, according to guests
  • Guests praised staff
  • Guests liked this hotel's proximity to the 401, shopping and restaurants
  • Guests typically enjoyed the hotel's "heavenly beds"
Cons
  • A couple of guests were bothered by noise from guests in adjacent rooms
  • Some guests complained about the 18% gratuity charge added at the on-site restaurant
Freebies
Free Wi-Fi
Free Shuttle
Free Parking
Editor's Analysis
Updated Feb 21, 2015
Overview
The Four Points Hotel Cambridge City is less than a minute from Highway 401 and is relatively new (built in 2009). This accommodation may appeal to travellers who prefer a recently built property with modern decor, near a major highway.

All of the rooms at this non-smoking hotel have free Wi-Fi, a 37" flatscreen TV, a mini-fridge, a microwave, a coffeemaker with Starbucks coffee, a hair dryer and an iron and ironing board. Standard rooms are furnished with queen or king beds. Suites offer a king bed, a separate bedroom, bathrobes and slippers. Pets are not allowed at this hotel.

Guests can dine on site at Preston Bar and Lounge, serving breakfast, lunch and dinner daily. On-site amenities include free parking, a free airport shuttle from 7 am to 5 pm, a 24-hour business centre, an indoor saltwater pool and a gym. 

This hotel is less than a 1-minute drive from Highway 401. There are a number of golf courses near this hotel, including Doon Valley Golf Club (less than a 5-minute drive) and Riveredge Golf Course (10-minute drive). Within less than a 5-minute drive are a variety of big box stores (Chapters, Home Depot, Costco), chain restaurants (East Side Mario's, Starbucks, McDonald's) and an Empire Movie Theatre. Chicopee Tubing Park (tubing in the winter, ziplining in the summer) is about a 10-minute drive from this hotel. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, wired Internet and parking (call date: December 12, 2012).
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The Good
Generally, based on the reviews used for this analysis, guests had a good experience at this hotel. Guests appreciated a high level of customer service and the general appearance of the rooms.

Guests praised staff at this hotel and described them as helpful and friendly. Front desk staff received mention as being particularly efficient. There were several comments on speedy check-in and check-out procedures.

There were a number of favourable comments about the appearance of the rooms, which guests described as bright, modern, nicely decorated and very clean. Guests also said that their rooms were spacious and comfortably configured.

Guests really liked where this hotel was located saying that it was easily accessible from the 401 (about a 1-minute drive). They also said that there was a good variety of shops and restaurants near the hotel.

A number of reviewers enjoyed the pool area and said that it was clean and well-maintained.

There were some additional comments about comfy beds, quality bedding and pillows.
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The Bad
Many of the reviews used for this analysis were positive, however some guests did make a handful of complaints, but they did not reflect the general consensus.

Guests complained of noise disturbances and said that guests in adjacent rooms were particularly loud. 

A few guests were not impressed with the on-site restaurant. One guest said that the food was greasy. Another guest (who ate there for two separate meals) said that service and speed were lacking, while another guest thought that the food was expensive.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #3 out of 10 Cambridge hotels based on 95 reviews.

Hotels.com guest reviewers rated this hotel 4.5 out of 5 based on 70 reviews.

Expedia.ca guest reviewers rated this hotel 4.5 out of 5 based on 18 reviews.

Confirmed with a front desk agent: Wi-Fi, wired Internet and parking (call date: December 12, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.7
Very Good
#
3 / out of 10
hotels in Cambridge

Rated 8.7/10 based on 1474 reviews

Ranked #3 out of 10 hotels in Cambridge

1474
Map Marker Four Points by Sheraton Cambridge Kitchener Ontario
210 Preston Parkway, Cambridge, ON