Cambridge Hotel and Conference CentreCambridge Hotel and Conference CentreCambridge Hotel and Conference CentreCambridge Hotel and Conference CentreCambridge Hotel and Conference CentreCambridge Hotel and Conference CentreCambridge Hotel and Conference Centre

Cambridge Hotel and Conference Centre

8.7 | Very Good

Guests praised exceptional staff and clean, modern rooms

Pros
  • Free Wi-Fi, free parking
  • Exceptional customer service, according to guests
  • Guests said rooms were clean, modern and bright
  • Guests liked this hotel's proximity to the 401 and to shopping
Cons
  • Some isolated complaints about spotty Wi-Fi and noise from adjacent rooms
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Freebies
Free Wi-fi
Free Parking
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Rates & Availability
Editor's Analysis
Updated Dec 12, 2012
Overview
This hotel and conference centre, under 5 minutes from Highway 401, offers 10,000 square feet of meeting space as well as deluxe rooms and suites. This may be attractive to travellers who seek accommodations with conference and event facilities as well as the option of larger suites.

All of the 138 rooms at this non-smoking hotel include free Wi-Fi, a 42" LCD TV, a hair dryer, a coffeemaker and an iron and ironing board. There are standard rooms available (king or queen beds), deluxe rooms (king or queen beds, mini-fridge, microwave) or larger suites (king or queen beds, mini-fridge, microwave, separate bedroom, some with a jetted tub). Pets are permitted for $50 per stay.

Guests can dine on site at the Bruce Restaurant, serving lunch and dinner daily. A buffet breakfast is served daily for $10 per person. For guests who prefer to dine off site, there are a number of restaurants within a 10-minute walk from the hotel. On-site amenities include free parking and an on-site golf simulator.

This hotel is near Highway 401 (less than a 5-minute drive). There are a number of activity-based attractions nearby, such as African Lion Safari (just under a 25-minute drive away) and the Chicopee Tubing Park (tubing in the winter, ziplining in the summer), which is just under a 15-minute drive away. Outlet shopping is close by at Southworks Outlet Mall (10-minute drive away). (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi and parking (call date: December 11, 2012).
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The Good
The bulk of reviews used for this analysis were full of praise and guests were particularly impressed with the customer service and with the cleanliness and general appearance of the rooms.

Staff were exceptional, according to guests. Staff routinely went above and beyond to make guests feel comfortable. There was a sense from guests that staff placed their needs as top priority. Guests described staff as efficient, helpful and warm.

Guests praised the rooms and said that they were clean (a few guests said spotless), bright, modern and comfortably laid out. Reviewers also said that rooms were spacious and that there was adequate room to suit their needs.

Guests liked this hotel's proximity to the 401 (less than a 5-minute drive) and said that it was conveniently close and that the hotel was easy to locate. They also said that the hotel was close to shopping.

A couple of guests said that the beds were comfortable.
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The Bad
The overwhelming majority of reviews used for this analysis were favourable. There were a handful of guest complaints that were isolated and didn't really seem indicative of the overall guest experience.

A few guests complained of slow and spotty Wi-Fi connections. 

A couple of guests complained of mouldy smells coming from the air conditioning units.

Some guests complained of thin walls and of noise disturbance (loud TVs and conversations) from other guests in adjacent rooms.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #4 out of 10 Cambridge hotels based on 107 reviews.

Hotels.com guest reviewers rated this hotel 4.4 out of 5 based on 117 reviews.

Expedia.ca guest reviewers rated this hotel 4.3  out of 5 based on 61 reviews.

Confirmed with a front desk agent: Wi-Fi and parking (call date: December 11, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.7
Very Good

Rated 8.7/10 based on 496 reviews

Ranked #3 out of 10 hotels in Cambridge


8 out of 10 | Leonard stayed August 17, 2013

"Good Stay"

"The rooms are comfortable with an excellent desk for doing some work on it. The one thing that I didn't like about it was the atmosphere could have been a little bit more on the warm side."

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3 out of 10 | Gail stayed July 23, 2012


9 out of 10 | Verified Guest stayed April 21, 2011

"Great service from desk staff. Room was neat and clean. Great location close to shopping, restaurants etc. Breakfast not too good and room service did not pick up phone. They called back 5 min after I tried to call."

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8 out of 10 | Glenn r stayed March 03, 2010


10 out of 10 | Terrance stayed February 28, 2010

"We very much enjoyed our stay. The room was newer and quite spacious. The restaurant and staff were very accommodating and friendly. The meal was excellent. The free breakfast was beyond expectations. We will be back."

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Map Marker Cambridge Hotel and Conference Centre
700 Hespeler Rd, Cambridge, ON