7.9 | Good
BEST WESTERN Cambridge / Kitchener Hotel
Well-kept, clean hotel with a well-liked, free hot breakfast, indoor pool and pleasant staff
- Free Wi-Fi, free parking, free hot & cold breakfast, free local calls
- Many guests appreciated the quality of the staff who were kind, helpful and pleasant
- Many guests liked the location of the hotel, close to restaurants, shopping and highway
- Many guests liked the free breakfast for quality and selection
- Many guests said the hotel, pool and rooms were clean and well maintained
- A few guests thought the hotel was a little dated
- A couple of guests said the breakfast room was small and lacked seating for all the guests
Updated Jul 8, 2014
Hotel amenities include an indoor pool, hot tub, steam room and sauna, business centre and meeting facilities. Guests are offered complimentary passes to World Gym which is a 2-minute drive away and is open 24 hours. Free parking is available on site for cars and oversize vehicles and this hotel offers 24-hr reception and and elevator to all floors. There's a guest laundry on site as well.
Many guests enjoyed the free hot and cold breakfast for the quality and selection of items.
Several reviewers commented regarding the good value the hotel provided, and the relaxation and comfort afforded them by the atmosphere of the hotel.
A couple of reviewers complained about noisy neighbours at the hotel.
Expedia.ca rated this hotel 4.1 out of 5 based on 306 guest reviews. 94% of guests recommended the hotel.
5 out of 10 | Amy stayed November 17, 2013
"Disappointed with room. Pleased with customer service."
"Came up to our room and tried to order pizza but the phone didn't work. We had to use our cell phone and incur long distance and roaming charges. Went to plug in our iPads to the outlet behind the bight table to find candy bar wrappers and dirt in large amounts. Looked at the carpet between the walls and the bed and they weren't very clean either. Found more garbage under the bed skirts. Beds were hard but not altogether uncomfortable. Went to make coffee I the morning and the water reservoir needed cleaning. I cleaned it out myself, but the water hose was clogged and I only got a 1/4 of a cup of coffee out of it. During breakfast,which was ok except for a waffle maker which was not working properly, I spoke to the front desk about m concerns. They gave me the room at 50% off which I thought was fair. Not sure if I will stay there again, but I will say the staff were all very professional and helpful,"
7 out of 10 | Verified Guest stayed July 26, 2012
"everything was clean enough - renovations being done - need"
"tub in our room did not drain - but it was too late to change rooms so we just put up with it - but I mean really no drain - they had to know about it from the cleaning lady the time before Fitness Centre is down the road not at the hotel - Hot Tub needed cleaned and pool area needed cleaned - everything was just OK but not great!"
10 out of 10 | Loretta stayed September 26, 2010
"Great place to stay, clean and comfy."
"Beds were really comfy and for a continental breakfast, it was fantastic. Staff were great as well."
9 out of 10 | Kristina stayed July 16, 2006
"When we stayed there were two girls soceer teams so sometimes at night they were abit loud. Plus we lost a lifejacket at the pool though we never found it the staff was very helpfull in trying to find it for us."
3 out of 10 | Verified Guest stayed March 12, 2004
"the place was grubby and the help was substandard..the check in staff was incompetent"