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BEST WESTERN Cambridge / Kitchener Hotel

BEST WESTERN Cambridge / Kitchener Hotel is a 3 star hotel in Cambridge, Ontario, Canada 730 Hespeler Road, Cambridge, ON, Canada
Estimated Price
$104
CAD
Photo 1 - BEST WESTERN Cambridge / Kitchener Hotel, 730 Hespeler Road, Cambridge, ON, Canada Show All Photos
Hard-working and pleasant staff, within a 2-minute drive from the 401
Pros 
  • Free Wi-Fi, free parking, free hot buffet breakfast
  • Genuine, friendly customer service, according to guests
  • Guests liked this hotel's proximity to the 401, shopping and restaurants
  • Guests commented on clean, comfortable rooms
Cons 
  • A few guests suggested that the decor was aging
  • Some guests thought that the free breakfast lacked variety

Other Hotels in the Area
Cambridge Hotel and Conference Centre (0.1 km)
Hilton Garden Inn Kitchener (0.2 km)
Super 8 Cambridge (0.5 km)
Travelodge Cambridge - Waterloo (0.5 km)
Holiday Inn Cambridge City (1.2 km)
Comfort Inn Cambridge (1.4 km)
Homewood Suites by Hilton Cambridge-Waterloo Ontario (3.6 km)
Four Points Hotel Cambridge City (4.0 km)
Langdon Hall Country House Hotel & Spa (4.8 km)
Hampton Inn & Suites by Hilton Kitchener (5.5 km)
Conestoga Residence & Conference Centre (7.1 km)
Holiday Inn Kitchener (8.6 km)

This Hotel is Near...
African Lion Safari (14.0 km)
Waterloo Airport (6.7 km)

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Editor's Analysis
Updated on Dec 10, 2012
Overview
Located at the gateway of the Tri-Cities (Cambridge, Kitchener and Waterloo), this hotel is popular with roadside travellers seeking accommodation near the highway. Based on guest reviews, this hotel is also frequently used by guests visiting nearby African Lion Safari (just over a 20-minute drive).

All of the 106 rooms at this hotel have free Wi-Fi, a mini-fridge, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose between rooms of varying configurations and sizes. King or quen beds are available. Pets are not allowed at this hotel.

There is no on-site restaurant, but guests are offered a hot buffet breakfast daily. There are a number of restaurants within a 5-minute walk.

Outlet shopping is nearby at Southworks Outlet Shopping Centre (a 10-minute drive). Chicopee Tube Park is a 14-minute drive away (offering tubing in the winter months and ziplining in the summer months). The Grand River Conservation Area is a 7-minute drive away (camping, hiking, canoeing). (Distances and driving time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: December 7, 2012).
The Good
The vast majority of reviews used for this analysis were positive and guests were really pleased with the customer service and with the state and appearance of the rooms.

Guests praised staff at this hotel for their genuine hospitality and strong work ethic. A number of guests felt that staff placed their needs and their happiness as a priority.

Rooms were spacious, comfortable and clean, according to guests.

Location was a big draw for a number of guests, who said that this hotel was easy to find. A number of guests liked this hotel's proximity to the highway (the 401 is a 2-minute drive away). Guests also said that the hotel was conveniently close to shopping and to restaurants.

There were some additional comments from guests who enjoyed the pool area and the comfy beds.

The Bad
The bulk of reviews used for this analysis were positive, but there were a handful of isolated guest complaints.

A couple of guests felt that the hotel was aging and that updates were in order. Bathrooms were mentioned as needing particular attention. One guest indicated that there was discolouration on her ceiling.

A few guests felt that the complimentary breakfast could have used more variety and that there was a lack of ample seating in the breakfast room.

A couple of guests were bothered by lingering odours of cigarette smoke.

There were a few guests who were disappointed that there was no on-site gym.
TripAdvisor.com guest reviewers ranked this hotel #6 out of 10 Cambridge hotels based on 77 reviews.

Booking.com guest reviewers rated this hotel 8.4 out of 10 based on 36 reviews.

Hotels.com guest reviewers rated this hotel 4.1 out of 5 based on 119 reviews.

Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: December 7, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.


Guest Reviews

8.0
Very Good

#5 out of 9
Guest Rating Explained
Rating: 8.0 / 10 Details

No. of guest reviews: 240
Guest Recommended: Yes
Guest Ranking Explained

BEST WESTERN Cambridge / Kitchener Hotel is #5 out of 9 hotels in Cambridge ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Negative
Amy from Belle River, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 5 out of 10 on November 17, 2013 Verified Guest Hotel Review

"Disappointed with room. Pleased with customer service."
"Came up to our room and tried to order pizza but the phone didn't work. We had to use our cell phone and incur long distance and roaming charges. Went to plug in our iPads to the outlet behind the bight table to find candy bar wrappers and dirt in large amounts. Looked at the carpet between the walls and the bed and they weren't very clean either. Found more garbage under the bed skirts. Beds were hard but not altogether uncomfortable. Went to make coffee I the morning and the water reservoir needed cleaning. I cleaned it out myself, but the water hose was clogged and I only got a 1/4 of a cup of coffee out of it. During breakfast,which was ok except for a waffle maker which was not working properly, I spoke to the front desk about m concerns. They gave me the room at 50% off which I thought was fair. Not sure if I will stay there again, but I will say the staff were all very professional and helpful,"
Hotel review by guest is Positive
Verified Guest from Kincardine, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 7 out of 10 on July 26, 2012 Verified Guest Hotel Review

"everything was clean enough - renovations being done - need"
"tub in our room did not drain - but it was too late to change rooms so we just put up with it - but I mean really no drain - they had to know about it from the cleaning lady the time before Fitness Centre is down the road not at the hotel - Hot Tub needed cleaned and pool area needed cleaned - everything was just OK but not great!"
Hotel review by guest is Positive
Verified Guest from Windsor, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 8 out of 10 on May 17, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Paul from Eaton, OH US rated BEST WESTERN Cambridge / Kitchener Hotel 7 out of 10 on May 12, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Welland, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 8 out of 10 on April 23, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Ted from Windsor, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 8 out of 10 on October 10, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Loretta from Thorold, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 10 out of 10 on September 26, 2010 Verified Guest Hotel Review

"Great place to stay, clean and comfy."
"Beds were really comfy and for a continental breakfast, it was fantastic. Staff were great as well."
Hotel review by guest is Positive
Randy from Mississauga, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 9 out of 10 on May 15, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Kristina from Holland Landing, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 9 out of 10 on July 16, 2006 Verified Guest Hotel Review

"When we stayed there were two girls soceer teams so sometimes at night they were abit loud. Plus we lost a lifejacket at the pool though we never found it the staff was very helpfull in trying to find it for us."
Hotel review by guest is Positive
Mike from Scarborough, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 8 out of 10 on July 02, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Kelly from Ottawa, ON US rated BEST WESTERN Cambridge / Kitchener Hotel 8 out of 10 on May 19, 2004 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Wasaga Beach, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 3 out of 10 on March 12, 2004 Verified Guest Hotel Review

"the place was grubby and the help was substandard..the check in staff was incompetent"
Hotel review by guest is Positive
Charles from Pickering, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 9 out of 10 on February 08, 2004 Verified Guest Hotel Review

Hotel Address: 730 Hespeler Road, Cambridge, ON, Canada

Overview & Amenities


BEST WESTERN Cambridge / Kitchener Hotel

Amenities
  • Business Center
  • High-speed Internet
  • Parking
  • Swimming pool
  • Disabled Access
  • Concierge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Multilingual Staff
  • Sauna
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Spa bath / Jacuzzi
  • Photocopier
  • Ballroom
  • Full-service catering
  • Disabled Accessible Rooms
  • Jacuzzi
  • Pool Indoor
  • Executive Floor
  • Luggage Storage
  • Vending Machines
  • Express Check-In/Check-Out
  • Self Laundry
  • Free Parking

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BEST WESTERN Inn On The Hill (71.8 km)
Best Western C Hotel by Carmen's (75.8 km)
BEST WESTERN The Parlour Historic Inn and Suites (85.0 km)
BEST WESTERN PLUS Brampton (92.0 km)
BEST WESTERN Orangeville Inn & Suites (96.8 km)
BEST WESTERN Toronto Airport West (98.2 km)
BEST WESTERN Little River Inn (100.5 km)

Nearby Cities
Kitchener (10.4 km)
Guelph (15.2 km)
Waterloo (18.5 km)
Brantford (28.3 km)
Elora (31.9 km)

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