BEST WESTERN Cambridge / Kitchener HotelBEST WESTERN Cambridge / Kitchener HotelBEST WESTERN Cambridge / Kitchener HotelBEST WESTERN Cambridge / Kitchener HotelBEST WESTERN Cambridge / Kitchener HotelBEST WESTERN Cambridge / Kitchener HotelBEST WESTERN Cambridge / Kitchener HotelBEST WESTERN Cambridge / Kitchener HotelBEST WESTERN Cambridge / Kitchener HotelBEST WESTERN Cambridge / Kitchener HotelBEST WESTERN Cambridge / Kitchener HotelBEST WESTERN Cambridge / Kitchener Hotel

8.0 | Very Good
BEST WESTERN Cambridge / Kitchener Hotel

Well-kept, clean hotel with a well-liked, free hot breakfast, indoor pool and pleasant staff

Pros
  • Free Wi-Fi, free parking, free hot & cold breakfast, free local calls
  • Many guests appreciated the quality of the staff who were kind, helpful and pleasant
  • Many guests liked the location of the hotel, close to restaurants, shopping and highway
  • Many guests liked the free breakfast for quality and selection
  • Many guests said the hotel, pool and rooms were clean and well maintained
Cons
  • A few guests thought the hotel was a little dated
  • A couple of guests said the breakfast room was small and lacked seating for all the guests
jump to full editor's analysis (below)
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Pick Icon This hotel is an Editor's Pick for...
Choose dates to check rates & book this hotel
Editor's Analysis
Updated Jul 8, 2014
Overview
The Best Western Cambridge/Kitchener Hotel is centrally located for exploring the area by car or on foot. It has an easy 3-minute access to Hwy 401, is only an 8-minute drive from downtown Cambridge and 15 minutes from Kitchener. It's also adjacent to the SmartCentre mall which offers shopping and dining options, a short walk from the hotel.

This is a smoke-free and pet-free hotel. All rooms offer free Wi-Fi, free local calls, a 37" flat screen TV with cable/satellite reception, a mini-fridge, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose rooms with one king or queen bed or two queen beds. The hotel also offers junior suites and accessible rooms.

There is no on-site restaurant, but guests are offered a hot buffet breakfast daily. There are a number of restaurants within walking distance including the China House Restaurant (1 minute), Caz's Great Fish and Tim Hortons (5 minutes), and The Keg Steakhouse, Boston Pizza and Montana's (7 minutes).

Hotel amenities include an indoor pool, hot tub, steam room and sauna, business centre and meeting facilities. Guests are offered complimentary passes to World Gym which is a 2-minute drive away and is open 24 hours. Free parking is available on site for cars and oversize vehicles and this hotel offers 24-hr reception and and elevator to all floors. There's a guest laundry on site as well.

Outlet shopping is nearby at Southworks Outlet Shopping Centre (a 10-minute drive). Chicopee Tube Park is a 14-minute drive away (offering tubing in the winter months and ziplining in the summer months). The Grand River Conservation Area is a 7-minute drive away (camping, hiking, canoeing) and the African Lion Safari is about a 20-minute drive away. (Driving time estimates: Google Maps)

Confirmed with a front desk agent on May 29, 2014: the hotel has 37" flat screen TVs in all rooms.
more
The Good
The vast majority of reviews used for this analysis were positive and guests were really pleased with the customer service and with the state and appearance of the rooms.

Guests praised staff at this hotel for their genuine hospitality and strong work ethic. A number of guests felt that staff placed their needs and their happiness as a priority. The reviews suggest that the staff make the difference at this hotel, providing guests with a sense of being welcomed and well looked after.

Rooms were spacious, comfortable and clean, according to guests.

Location was a big draw for a number of guests, who said that this hotel was easy to find. A number of guests liked this hotel's proximity to the highway (the 401 is a 3-minute drive away). Guests also said that the hotel was conveniently close to shopping and to restaurants.

Many guests enjoyed the free hot and cold breakfast for the quality and selection of items.

Several reviewers commented regarding the good value the hotel provided, and the relaxation and comfort afforded them by the atmosphere of the hotel.

There were some additional comments from guests who enjoyed the pool area, good Wi-Fi signal and comfy beds.
more
The Bad
Some guests provided negative feedback of the hotel in the reviews sourced.

Several guests said the hotel was a little dated and a couple of guests mentioned that the elevators were noisy.

A few guests did not enjoy the free breakfast due to a lack of items, or the selection of items.

A couple of reviewers complained about noisy neighbours at the hotel.




more

Show Sources
Sources
TripAdvisor.com guest reviewers rated this hotel 4 out of 5 points based on 149 reviews.

Expedia.ca rated this hotel 4.1 out of 5 based on 306 guest reviews. 94% of guests recommended the hotel.

Confirmed with a front desk agent on May 29, 2014: the hotel has 37" flat screen TVs in all rooms.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.0
Very Good

Rated 8.0/10 based on 455 reviews

Ranked #6 out of 1 hotels in Cambridge


5 out of 10 | Amy stayed November 17, 2013

"Disappointed with room. Pleased with customer service."

"Came up to our room and tried to order pizza but the phone didn't work. We had to use our cell phone and incur long distance and roaming charges. Went to plug in our iPads to the outlet behind the bight table to find candy bar wrappers and dirt in large amounts. Looked at the carpet between the walls and the bed and they weren't very clean either. Found more garbage under the bed skirts. Beds were hard but not altogether uncomfortable. Went to make coffee I the morning and the water reservoir needed cleaning. I cleaned it out myself, but the water hose was clogged and I only got a 1/4 of a cup of coffee out of it. During breakfast,which was ok except for a waffle maker which was not working properly, I spoke to the front desk about m concerns. They gave me the room at 50% off which I thought was fair. Not sure if I will stay there again, but I will say the staff were all very professional and helpful,"

more

7 out of 10 | Verified Guest stayed July 26, 2012

"everything was clean enough - renovations being done - need"

"tub in our room did not drain - but it was too late to change rooms so we just put up with it - but I mean really no drain - they had to know about it from the cleaning lady the time before Fitness Centre is down the road not at the hotel - Hot Tub needed cleaned and pool area needed cleaned - everything was just OK but not great!"

more

10 out of 10 | Loretta stayed September 26, 2010

"Great place to stay, clean and comfy."

"Beds were really comfy and for a continental breakfast, it was fantastic. Staff were great as well."

more
show older reviews

9 out of 10 | Kristina stayed July 16, 2006

"When we stayed there were two girls soceer teams so sometimes at night they were abit loud. Plus we lost a lifejacket at the pool though we never found it the staff was very helpfull in trying to find it for us."

more

3 out of 10 | Verified Guest stayed March 12, 2004

"the place was grubby and the help was substandard..the check in staff was incompetent"

more
Map Marker BEST WESTERN Cambridge / Kitchener Hotel
730 Hespeler Road, Cambridge, ON