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BEST WESTERN Cambridge / Kitchener Hotel

BEST WESTERN Cambridge / Kitchener Hotel is a 3 star hotel in Cambridge, Ontario, Canada 730 Hespeler Road, Cambridge, ON, Canada
Estimated Price
$92
CAD
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Amenities
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Well-kept, clean hotel with a well-liked, free hot breakfast, indoor pool and pleasant staff

Pros
  • Free Wi-Fi, free parking, free hot & cold breakfast, free local calls
  • Many guests appreciated the quality of the staff who were kind, helpful and pleasant
  • Many guests liked the location of the hotel, close to restaurants, shopping and highway
  • Many guests liked the free breakfast for quality and selection
  • Many guests said the hotel, pool and rooms were clean and well maintained
Cons
  • A few guests thought the hotel was a little dated
  • A couple of guests said the breakfast room was small and lacked seating for all the guests

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Editor's Analysis
Updated on Jul 8, 2014
Overview
The Best Western Cambridge/Kitchener Hotel is centrally located for exploring the area by car or on foot. It has an easy 3-minute access to Hwy 401, is only an 8-minute drive from downtown Cambridge and 15 minutes from Kitchener. It's also adjacent to the SmartCentre mall which offers shopping and dining options, a short walk from the hotel.

This is a smoke-free and pet-free hotel. All rooms offer free Wi-Fi, free local calls, a 37" flat screen TV with cable/satellite reception, a mini-fridge, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose rooms with one king or queen bed or two queen beds. The hotel also offers junior suites and accessible rooms.

There is no on-site restaurant, but guests are offered a hot buffet breakfast daily. There are a number of restaurants within walking distance including the China House Restaurant (1 minute), Caz's Great Fish and Tim Hortons (5 minutes), and The Keg Steakhouse, Boston Pizza and Montana's (7 minutes).

Hotel amenities include an indoor pool, hot tub, steam room and sauna, business centre and meeting facilities. Guests are offered complimentary passes to World Gym which is a 2-minute drive away and is open 24 hours. Free parking is available on site for cars and oversize vehicles and this hotel offers 24-hr reception and and elevator to all floors. There's a guest laundry on site as well.

Outlet shopping is nearby at Southworks Outlet Shopping Centre (a 10-minute drive). Chicopee Tube Park is a 14-minute drive away (offering tubing in the winter months and ziplining in the summer months). The Grand River Conservation Area is a 7-minute drive away (camping, hiking, canoeing) and the African Lion Safari is about a 20-minute drive away. (Driving time estimates: Google Maps)

Confirmed with a front desk agent on May 29, 2014: the hotel has 37" flat screen TVs in all rooms.
The Good
The vast majority of reviews used for this analysis were positive and guests were really pleased with the customer service and with the state and appearance of the rooms.

Guests praised staff at this hotel for their genuine hospitality and strong work ethic. A number of guests felt that staff placed their needs and their happiness as a priority. The reviews suggest that the staff make the difference at this hotel, providing guests with a sense of being welcomed and well looked after.

Rooms were spacious, comfortable and clean, according to guests.

Location was a big draw for a number of guests, who said that this hotel was easy to find. A number of guests liked this hotel's proximity to the highway (the 401 is a 3-minute drive away). Guests also said that the hotel was conveniently close to shopping and to restaurants.

Many guests enjoyed the free hot and cold breakfast for the quality and selection of items.

Several reviewers commented regarding the good value the hotel provided, and the relaxation and comfort afforded them by the atmosphere of the hotel.

There were some additional comments from guests who enjoyed the pool area, good Wi-Fi signal and comfy beds.

The Bad
Some guests provided negative feedback of the hotel in the reviews sourced.

Several guests said the hotel was a little dated and a couple of guests mentioned that the elevators were noisy.

A few guests did not enjoy the free breakfast due to a lack of items, or the selection of items.

A couple of reviewers complained about noisy neighbours at the hotel.




TripAdvisor.com guest reviewers rated this hotel 4 out of 5 points based on 149 reviews.

Expedia.ca rated this hotel 4.1 out of 5 based on 306 guest reviews. 94% of guests recommended the hotel.

Confirmed with a front desk agent on May 29, 2014: the hotel has 37" flat screen TVs in all rooms.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.


Guest Reviews
7.9
Good
Guest Rating Explained
Rating: 7.9 / 10 Details

No. of guest reviews: 220
Guest Recommended: Yes
Guest Ranking Explained

BEST WESTERN Cambridge / Kitchener Hotel is #6 out of 10 hotels in Cambridge ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Negative
Amy from Belle River, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 5 out of 10 on November 17, 2013 Verified Guest Hotel Review

"Disappointed with room. Pleased with customer service."
"Came up to our room and tried to order pizza but the phone didn't work. We had to use our cell phone and incur long distance and roaming charges. Went to plug in our iPads to the outlet behind the bight table to find candy bar wrappers and dirt in large amounts. Looked at the carpet between the walls and the bed and they weren't very clean either. Found more garbage under the bed skirts. Beds were hard but not altogether uncomfortable. Went to make coffee I the morning and the water reservoir needed cleaning. I cleaned it out myself, but the water hose was clogged and I only got a 1/4 of a cup of coffee out of it. During breakfast,which was ok except for a waffle maker which was not working properly, I spoke to the front desk about m concerns. They gave me the room at 50% off which I thought was fair. Not sure if I will stay there again, but I will say the staff were all very professional and helpful,"
Hotel review by guest is Positive
Verified Guest from Kincardine, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 7 out of 10 on July 26, 2012 Verified Guest Hotel Review

"everything was clean enough - renovations being done - need"
"tub in our room did not drain - but it was too late to change rooms so we just put up with it - but I mean really no drain - they had to know about it from the cleaning lady the time before Fitness Centre is down the road not at the hotel - Hot Tub needed cleaned and pool area needed cleaned - everything was just OK but not great!"
Hotel review by guest is Positive
Verified Guest from Windsor, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 8 out of 10 on May 17, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Paul from Eaton, OH US rated BEST WESTERN Cambridge / Kitchener Hotel 7 out of 10 on May 12, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Welland, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 8 out of 10 on April 23, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Ted from Windsor, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 8 out of 10 on October 10, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Loretta from Thorold, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 10 out of 10 on September 26, 2010 Verified Guest Hotel Review

"Great place to stay, clean and comfy."
"Beds were really comfy and for a continental breakfast, it was fantastic. Staff were great as well."
Hotel review by guest is Positive
Randy from Mississauga, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 9 out of 10 on May 15, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Kristina from Holland Landing, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 9 out of 10 on July 16, 2006 Verified Guest Hotel Review

"When we stayed there were two girls soceer teams so sometimes at night they were abit loud. Plus we lost a lifejacket at the pool though we never found it the staff was very helpfull in trying to find it for us."
Hotel review by guest is Positive
Mike from Scarborough, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 8 out of 10 on July 02, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Kelly from Ottawa, ON US rated BEST WESTERN Cambridge / Kitchener Hotel 8 out of 10 on May 19, 2004 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Wasaga Beach, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 3 out of 10 on March 12, 2004 Verified Guest Hotel Review

"the place was grubby and the help was substandard..the check in staff was incompetent"
Hotel review by guest is Positive
Charles from Pickering, ON CA rated BEST WESTERN Cambridge / Kitchener Hotel 9 out of 10 on February 08, 2004 Verified Guest Hotel Review


Amenities

  • Business Center
  • High-speed Internet
  • Parking
  • Swimming pool
  • Disabled Access
  • Concierge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Multilingual Staff
  • Sauna
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Spa bath / Jacuzzi
  • Photocopier
  • Ballroom
  • Full-service catering
  • Disabled Accessible Rooms
  • Jacuzzi
  • Pool Indoor
  • Executive Floor
  • Luggage Storage
  • Vending Machines
  • Express Check-In/Check-Out
  • Self Laundry
  • Free Parking

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7.9
Good

#6 out of 10 hotels in Cambridge city based on 220 guest reviews

Other hotel options in Cambridge:
Ad
Higher Rated By Guests
8.5 Very Good
Hilton Garden Inn Kitchener
C$106
Sometimes Less Expensive
6.8 Fair
Super 8 Cambridge
C$80


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