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Waterfront Hotel Downtown Burlington

7.1 | Good | #8 out of 8 hotels in Burlington
MAP

Renovated downtown Burlington hotel with indoor pool, restaurant and free hot breakfast 

Pros
  • Free amenities: Wi-Fi, hot breakfast
  • Rooms were clean and updated with comfortable beds
  • Location was excellent, close to the water, restaurants and downtown
  • Staff were described as friendly and upbeat
  • Some enjoyed views of Lake Ontario from their guest rooms and the restaurant
Cons
  • Parking is $5 per night
  • Breakfast and other dining received mixed reviews from guests
  • Guests were often disappointed with the views from their rooms
  • Noise disturbance from within the hotel an issue for some guests
Freebies
Free Wi-Fi
Free Breakfast
Editor's Review
Updated May 23, 2017
Overview
This hotel is located near Lake Ontario and Spencer Smith Park in downtown Burlington, an easy walk of restaurants, shops, downtown attractions and the waterfront trail.

The newly renovated hotel offers 129 smoke-free rooms over 7 floors with elevator access. 

All rooms include free Wi-Fi, a 40” flat screen TV with cable, a Keurig coffeemaker, a mini-fridge, a microwave, a desk with ergonomic chair, an iron and ironing board, a hair dryer, and climate control.

Some rooms include a sofabed, bathrobes, a double Jacuzzi and a park or lake view.

Rooms are furnished with 2 queen beds or 1 king bed.  

Outdoor parking is available on site for $5 plus tax, per night. 

Pets are welcome (2) for $15 per stay.

A free hot breakfast buffet is served weekdays from 6:30 am to 9:30 am and weekends from 7 am to 10 am. 

Restaurant on site: Beaver & Bulldog Neighbourhood Taps + Grille serves lunch and dinner and evening drinks at the hotel and offers summer patio dining overlooking the lake. Room service is available each day from 11 am to 10 pm.

Hotel amenities include an indoor pool, a hot tub, a 24-hour fitness centre, a 24-hour business centre, dry cleaning, a 24-hour guest laundry, a 24-hour sundries shop, a 24-hour front desk, safety deposit boxes, and meeting rooms.

What’s nearby? The Burlington Performing Arts Centre is 4 minutes away on foot. Village Square (historic property, shopping and dining destination) is an 8-minute walk away. The Mapleview Shopping Centre is a 7-minute drive from the hotel. 

Getting around: The Burlington GoTrain station (public transit) is 9 minutes away by car or bus, and reaches downtown Toronto in 1.5 hours. The nearest Highway 403 (QEW) interchange is a 4-minute drive away and Hamilton International Airport (YHM) is 37 minutes away by car. (All travel times: Google Maps)

Confirmed with the hotel on Nov 25, 2016: pet fees and the hotel offers free Wi-Fi throughout the hotel
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The Good
Recent guests were often pleased with several aspects of their stay.

Guests liked their rooms. They were often described as clean and updated with nice furniture, many plugs and USB ports for charging electronics, and comfortable beds. Some rooms on the higher floors have full or partial views of the lake as well as the trees of the park which guests really enjoyed.

Guests loved the location. It was an easy 5-minute walk of restaurants, bars, festivals and some boutique shops and also near a beautiful waterfront area where there are nice walking trails and a pier alongside a large park.

Staff were well liked. They were often mentioned by name and appreciated for their upbeat, friendly service at the front desk.

Some guests enjoyed the free hot breakfast with nice pastries and meals at the on-site pub which also had beautiful views of the lake.

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The Bad
Guests also posted some complaints online. 

Guests were often disappointed in the “lake view” rooms booked that they said overlooked a rooftop of air conditioners and a parking lot, were underground, or had partial views of the lake, mostly obstructed by trees. 

Some guests complained of noise. They blamed older AC or heating units and other guests in the hallways, in adjoining rooms and those using the nearby elevators.

Guests sometimes complained of poor Wi-Fi reception.

Although some guests liked the food offered on site, guests also complained about the breakfast and restaurant dining. It appeared to some guests as artificial tasting as in pre-packaged and pre-made foods that they thought were only heated at the restaurant (and not cooked fresh).
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.7 out of 5 based upon 573 reviews.

TripAdvisor.ca ranked this hotel #8 out of 15 properties in Burlington, with a rating score of 3 out of 5 from 334 reviews.

Booking.com gave this property an average score of 7.9 out of 10, based on 372 guest reviews.
Guest Reviews
Rated by Guests
7.1 / out of 10
"Good"
Ranked by Guests
#
8 / out of 8
hotels in Burlington

The average guest rating for Waterfront Hotel Downtown Burlington is 7.1 out of 10 based on 1645 reviews from past guests. This average guest rating ranks Waterfront Hotel Downtown Burlington at #8 out of 8 hotels in Burlington.

1645
Map Marker Waterfront Hotel Downtown Burlington
2020 Lakeshore Road, Burlington, ON