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Waterfront Hotel Downtown Burlington

7.1 | Good
MAP

Central downtown location, lake views, on-site restaurant, but dated decor

Pros
  • Free parking, free breakfast, and free Wi-Fi
  • Many guests described their rooms as clean
  • Many reviewers found the location convenient for exploring the downtown area on foot
  • The staff were frequently complimented for their attentive and friendly service
  • Many guests praised the food at the on-site restaurant
  • Several reviewers praised the views of Lake Ontario from their guest rooms
Cons
  • Many guests complained that the in-room decor and fixtures were dated
  • Many reviewers complained about the food at the free breakfast
  • A few reviewers thought that the room rates were expensive
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Nov 8, 2012
Overview
This property is situated on the waterfront in downtown Burlington. This hotel is ideal for guests who are looking to explore the downtown area on foot. The waterfront trail is a 3-minute walk from this hotel.

This property is 100% smoke-free and all rooms include free Wi-Fi, a TV with pay-per-view movies, a coffeemaker, a safe, an iron and ironing board, and air conditioning. Select rooms also include a mini-fridge and a microwave. Rooms are furnished with either 2 queen beds or 1 king bed. Some rooms also include a sofabed. Corner rooms and executive rooms also include a work desk, an ergonomic chair, and bathrobes. 

Free parking is available on site and pets are permitted for an additional fee of $10 per night.

A free breakfast is served daily. There are 2 on-site restaurants: Beaver & Bulldog Neighbourhood Taps + Grille (lunch and dinner) and Spencer's at the Waterfront (open for lunch, dinner, and Sunday brunch). 

On-site recreational facilities include an indoor pool, a fitness centre, and a hot tub. Other on-site amenities include a business centre, coin-operated laundry machines, dry cleaning (extra fees apply), a gift shop, concierge service, porter and bell service, and an ATM.

There are several restaurants and bars located within a 5-minute walk of this property and Burlington City Hall is 3 minutes away on foot. Village Square (historic property, shopping and dining destination) is also a 3-minute walk away. The Burlington Art Centre is 7 minutes away on foot.

The Mapleview Shopping Centre is a 3-minute drive away and the Burlington GoTrain station (public transit) is 4 minutes away by car. The nearest Highway 403 (QEW) interchange is a 2-minute drive away. The nearest international airport, Hamilton International Airport (YHM), is 31 minutes away by car. (All walking and driving time estimates: Google Maps)
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The Good
Positive reviews slightly outnumbered negative reviews for this hotel, among the reviews used for this analysis.

Many guests described their rooms as clean and several reviewers praised the views of Lake Ontario from their guest rooms. A couple of reviewers described their beds as comfortable.

The staff were frequently complimented and guests described the front desk agents as friendly, helpful, sincere, and attentive.

Many reviewers found the location convenient for accessing downtown destinations, including shopping, restaurants, and the waterfront trail system.

Many guests praised the food, service, prices, and the outdoor patio at the on-site restaurant.

A couple of reviewers mentioned the on-site pool as a value-added feature.
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The Bad
As mentioned above, positive reviews for this property slightly outnumbered negative reviews, among the reviews sourced for this analysis. However, there were a few common concerns mentioned by guests.

Many guests thought that the in-room decor and fixtures were dated. One guest said that the property was "showing its age", while other reviewers noticed peeling wallpaper, dirty carpeting, and loose bathroom tiles. A couple of reviewers complained that the in-room air conditioning units were noisy and ineffective.

Many reviewers complained about the food and selection at the free breakfast. One guest said that the "egg and sausage were artificial tasting".

A few guests thought that the room rates were expensive.

One reviewer complained about smelling cigarette smoke in his non-smoking room.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.3 out of 5.0, with 88% of 25 guests recommending the property.

TripAdvisor.ca ranked this hotel #7 out of 14 properties in Burlington, from 99 reviews.

Hotels.com gave this property an average score of 3.9 out of 5.0, based on 76 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
7.1
Good
#
8 / out of 9
hotels in Burlington

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1147
Map Marker Waterfront Hotel Downtown Burlington
2020 Lakeshore Road, Burlington, ON