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Convenient access to Hwy 403, free breakfast, friendly service, but dated decor

Pros
  • Free Wi-Fi, free parking, and free breakfast
  • Many guests described their rooms as clean
  • Many reviewers found the location convenient for accessing Highway 403
  • The staff were frequently complimented for their friendly and helpful service
  • Many guests thought that the room rates were reasonable
  • A couple of reviewers mentioned the pet policy (pets stay free) as a value-added feature
Cons
  • Many guests thought that the in-room decor and furnishings were dated
  • A couple of reviewers complained that the beds were uncomfortable
  • A couple of guests smelled cigarette smoke in the halls
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Nov 8, 2012
Overview
This hotel is located within a business park in Burlington and is a 3-minute drive from the nearest Highway 403 (QEW) interchange. This property is ideal for guests who are looking to explore the area by car or who need convenient access to major highways.

This property offers both smoking and non-smoking accommodations. All 99 rooms include free Wi-Fi, free local calls, a flat-screen TV, air conditioning, and an iron and ironing board. Select rooms include a microwave and a mini-fridge. Suites at this property also include a jacuzzi tub. Rooms are furnished with either 2 double beds or 1 queen bed.

Free parking (with cold weather hook-ups) is available on site and pets are permitted at no additional charge.

A free breakfast is served daily. Other on-site amenities include free newspapers, free coffee in the lobby, a guest-use copy and fax machine, and dry cleaning (extra fees apply).

The Burlington Mall and several chain restaurants are about 4 minutes away, while the Burlington GoTrain Station (public transit) is about a 6-minute drive away. Downtown Burlington, featuring the waterfront trail system, Village Square (historic property, shopping and dining destination), and the Burlington Art Centre, is a 10-minute drive away.

The African Lion Safari attraction is about a 40 minute drive away, while the Hamilton International Airport (YHM) is 28 minutes away by car. (All driving time estimates: Google Maps)

Verified by a front desk agent on November 7, 2012: The free breakfast is served from 6:30 am - 9:30 am on weekdays and from 7:00 am - 10:00 am on weekends.
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The Good
Positive reviews outnumbered negative reviews for this hotel, among the reviews used for this analysis.

Many guests described their rooms as clean. Many guests thought that the room rates were reasonable and a few reviewers mentioned the free breakfast as a value-added feature.

The staff were frequently complimented and guests described the front desk agents as friendly, knowledgeable, helpful, quick to provide recommendations and directions, and compassionate. Several guests said that they were "impressed" with the customer service that they received.

Many reviewers found the location convenient for accessing Highway 403 and nearby business offices.

A couple of guests mentioned the pet-friendly policy (pets stay free) as a value-added feature and these guests also mentioned that the hotel had an outdoor grassy area that was convenient for dogs.
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The Bad
As mentioned above, positive reviews for this property outnumbered negative reviews, among the reviews sourced for this analysis. However, there were a few common concerns and a few isolated complaints found.

Many guests thought that the in-room decor and furnishings were dated. One reviewer said that his room was "showing some wear and tear". A couple of guests complained that the carpeting was dirty.

A couple of reviewers complained about smelling cigarette smoke in the halls and in their non-smoking rooms.

A couple of guests described their beds as uncomfortably firm.

Isolated complaints included: unreliable Wi-Fi service, noisy air conditioning units, difficulty maintaining a comfortable in-room temperature, and poor food at the free breakfast.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.5 out of 5.0, with 65% of 20 guests recommending the property.

TripAdvisor.ca ranked this hotel #6 out of 14 properties in Burlington, from 29 reviews.

Hotels.com gave this property an average score of 3.6 out of 5.0, based on 36 guest reviews.

Verified by a front desk agent on November 7, 2012: The free breakfast is served from 6:30 am - 9:30 am on weekdays and from 7:00 am - 10:00 am on weekends.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
7.9
Good
#
5 / out of 9
hotels in Burlington

Rated 7.9/10 based on 930 reviews

Ranked #5 out of 9 hotels in Burlington

930
Map Marker Comfort Inn Burlington Canada
3290 South Service Road, Burlington, ON