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Best Western Plus Burlington Inn and Suites

Best Western Plus Burlington Inn and Suites is a 3 star hotel in Burlington, Ontario, Canada 2412 Queensway Drive, Burlington, ON, Canada
Estimated Price
$111
CAD
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Guest Reviews
Amenities
Booking Information

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Clean rooms, indoor pool and hot tub, but concerns about noise disturbances

Pros
  • Free Wi-Fi, free parking, and free breakast
  • Many guests described their rooms as clean
  • Many reviewers found the location convenient for accessing Highway 403
  • A few guests mentioned the indoor pool as a value added feature
  • A few reviewers mentioned that their beds were comfortable
Cons
  • Several guests complained about the food at the free breakfast
  • Several reviewers said that the front desk staff were unwilling to accommodate their requests
  • Several guests were disturbed by noise from outside and inside the hotel
  • A couple of reviewers complained about poor water pressure in their showers
  • A couple of guests had difficulty maintaining a comfortable in-room temperature

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Editor's Analysis
Updated on Nov 8, 2012
Overview
This hotel is situated within a 3-minute drive of the interchange for Highway 403 (QEW) and Guelph Line. This property provides convenient access to major thoroughfares and is ideal for guests looking to explore the area by car. This property is also situated in a business park/commercial area.

This hotel is 100% smoke-free and all rooms and suites include free Wi-Fi, free local calls, a coffeemaker, an iPod dock, an iron and ironing board, a microwave, a mini-fridge, and air conditioning. Rooms and suites are furnished with either 2 queen beds or 1 king bed. Suites are also furnished with a sofabed. Select suites also include a jacuzzi tub.

Free parking (with cold weather hook-ups) is available on site and pets are not permitted.

A free breakfast is served daily from 6:00 am - 9:00 am.

On-site recreational facilities include a fitness centre, a hot tub, and an indoor pool. Other on-site amenities include meeting rooms, a business centre, free newspapers, coin-operated laundry machines, and dry cleaning (extra fees apply).

The Burlington Mall is a 3-minute drive away and the Burlington GoTrain Station (public transit) is 4 minutes away by car. Downtown Burlington, which features the waterfront trail system, Burlington City Hall, Village Square (historic property, dining and shopping destination), and the Burlington Art Centre, is an 8-minute drive away. The Royal Botanical Gardens is 13 minutes away by car.

The nearest international airport, the Hamilton International Airport (YHM), is a 31-minute drive away. (All driving time estimates: Google Maps)

Verified by a front desk agent on November 7, 2012: The free breakfast is served daily from 6:00am - 9:00am.
The Good
Negative reviews for this hotel outnumbered positive reviews, among the reviews used for this analysis. However, there were several common compliments.

Many guests described their rooms as clean and a few reviewers found their beds to be comfortable. A couple of guests thought that their rooms were spacious.

Many reviewers found the location convenient for accessing Highway 403.

Several guests described the front desk staff as friendly, efficient, and knowledgeable. However, several other reviewers disagreed with this analysis (see below for more details).

A few reviewers thought that the indoor pool and hot tub were clean and well maintained. These reviewers mentioned the pool area as a value-added feature. Several guests mentioned the free breakfast as a value-added feature as well.

The Bad
As mentioned above, negative reviews outnumbered positive reviews for this property, among the reviews sourced for this analysis.

Several guests complained about the food and selection at the free breakfast. One guest said that the "sausage and eggs were rubbery". A few reviewers thought that the dining area for the free breakfast was small and cramped.

While several guests described the front desk agents as friendly, several reviewers complained about the service that they received. These reviewers found the front desk agents to be unfriendly and unresponsive to guest requests.

A couple of guests were disturbed by noise from neighbouring rooms, while a couple of other reviewers found traffic noise to be disruptive.

A couple of reviewers found the in-room climate control units to be ineffective. 

A couple of guests complained about poor shower pressure. 

Isolated complaints included: expensive room rates, worn linens, and no floatation devices provided in the pool area.
Expedia.ca gave this hotel an average score of 3.5 out of 5.0, with 85% of 13 guests recommending the property.

TripAdvisor.ca ranked this hotel #10 out of 14 properties in Burlington, from 30 reviews.

Hotels.com gave this property an average score of 4.1 out of 5.0, based on 78 guest reviews.

Verified by a front desk agent on November 7, 2012: The free breakfast is served daily from 6:00 am - 9:00 am.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews
7.5
Good
Guest Rating Explained
Rating: 7.5 / 10 Details

No. of guest reviews: 129
Guest Recommended: Yes
Guest Ranking Explained

Best Western Plus Burlington Inn and Suites is #5 out of 9 hotels in Burlington ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
John from Kewadin, MI US rated Best Western Plus Burlington Inn and Suites 8 out of 10 on June 09, 2013 Verified Guest Hotel Review

"Militare Tattoo Canada"
"This hotel has easy access to the Tattoo in Hamilton. Staff was very helpful from the front desk to the breakfast room. Very quiet even with several little league baseball teams staying the same weekend."
Hotel review by guest is Positive
Harvey from Simcoe, ON CA rated Best Western Plus Burlington Inn and Suites 7 out of 10 on November 24, 2011 Verified Guest Hotel Review

"May not be a palace but the people there are the greatest staff"
"It needs a little more TLC but it's coming along. It may not be the freshest hotel but the front desk people are the greatest which is why I would go back and tell others to go there as well."
Hotel review by guest is Positive
Verified Guest from Markdale, ON CA rated Best Western Plus Burlington Inn and Suites 7 out of 10 on April 27, 2011 Verified Guest Hotel Review

"Everything was very good EXCEPT the smell of stale smoke in the non-smoking room. Fortunately the windows opened and that was helpful."
Show older reviews
Hotel review by guest is Positive
Brenda from London, ON CA rated Best Western Plus Burlington Inn and Suites 8 out of 10 on April 08, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Jon from Napanee, ON CA rated Best Western Plus Burlington Inn and Suites 8 out of 10 on April 02, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Philip from Kingston, ON CA rated Best Western Plus Burlington Inn and Suites 7 out of 10 on February 20, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Bill from Chicago, IL US rated Best Western Plus Burlington Inn and Suites 9 out of 10 on December 29, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Michael from Royal Oak, MI US rated Best Western Plus Burlington Inn and Suites 9 out of 10 on June 29, 2005 Verified Guest Hotel Review

"Our stay at the Best Western was comfortable and would have been even more comfortable for our first evening if our special request for extra pillows had been looked after. We had initially requested 2 extra pillows when we registered on line and it was overlooked. We did ask for them for our second evening. If the opportunity arises again to return, we will certainly stay with Best Western. Thank you, The Reeves"
Hotel review by guest is Positive
Gerrit from Port Lambton, ON CA rated Best Western Plus Burlington Inn and Suites 9 out of 10 on May 02, 2004 Verified Guest Hotel Review

". we were only disappointed that what they sold us as a suite wasn't nearly that. Just because it has a sofa couch doesn't make it a suite. We paid the extra but won't again. We didn't have time to argue. Otherwise everything was new and clean . Staff was great. Breakfast was nice."
Hotel review by guest is Positive
Lisa from Shelby Township, MI US rated Best Western Plus Burlington Inn and Suites 9 out of 10 on February 16, 2004 Verified Guest Hotel Review


Amenities

  • Business Center
  • High-speed Internet
  • Fitness Room/Gym
  • Parking
  • Swimming pool
  • Disabled Access
  • Tour Desk
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Refrigerator
  • Cable / Satellite TV
  • Connecting Rooms
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Photocopier
  • Desk
  • Full-service catering
  • Disabled Accessible Rooms
  • Jacuzzi
  • Spa & Wellness Centre
  • Internet Connection (wireless)
  • Pool Indoor
  • Luggage Storage
  • Ice Machine
  • Vending Machines
  • Express Check-In/Check-Out
  • Self Laundry
  • Free Parking

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7.5
Good

#5 out of 9 hotels in Burlington city based on 129 guest reviews

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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