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Guest Reviews
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4.7
Poor
#5 out of 5
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Guest Rating Explained
Rating: 4.7 / 10
| Hotel Rating Breakdown |
| Amenities: |
5.8 |
| Cleanliness: |
5.2 |
| Location: |
6.9 |
| Comfort: |
4.8 |
| Service: |
6.0 |
| Value: |
4.4 |
Details
No. of guest ratings: 9
Guest Recommended: No
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Popularity Ranking Explained
Rating: #5 out of 5 hotels in Brockville ranked by guests.
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Erin from Toronto, ON CA stayed on June 10, 2006
"pillow had blood stains on them, shower head was sticking out of a hole in the wall, bathroom vent was full of something (I don't even want to think about what was in it), blankets were old and smelly...I could go on and on..."
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Kelly from Barrie, ON US stayed on March 19, 2006
"Our room was filthy and very small. We stayed here for this price because of the pool for the kids but will not be back for next year. The elevator was broken and we had a room right beside the stairs."
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Erika from Toronto, ON CA stayed on September 21, 2005
"I was very disappointed in the condition of this hotel. I felt that not only were the rooms dirty, but the entire hotel seemed filthy. I do understand that this establishment may be old and run down, but that is no excuse for the dirty bedlinens I found, the moldy bathrooms, filthy windows, stained carpeting and the overwhelming smell of urine. I was first placed in a room next to a noisy elevator. I was upset after moving to a second room to find it in worse shape then the first. I do not suggest staying in this hotel - it is not sanitary."
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Anonymous guest from Hamilton, ON CA stayed on September 16, 2005
"I had bugs in my room (millapaedes). As well, every night I had to book a wake-up call and it would take upwards of 20 minutes for someone to answer the phone at the front desk. As well, it would be nice for the amount that was paid (119.00/night) to have at least a continental breakfast included, and maybe someone to help you in with your bags."
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Anonymous guest from Winchester, ON CA stayed on April 18, 2004
"I found the hotel quite pricey - rooms was small and we were given a room that faced the roof of the facility. Gravel, air conditioning units - not much of a view."
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Ricardo from Kemptville, ON CA stayed on January 26, 2004
"The room was not as advertised or else the advertisement was an exaggeration. The room wasn't properly cleaned. There was no menu in the room for room service. I was told to go to the restaurant to get one. There was no access key to the mini bar. The hallways were dingy and an awfull colour. The front walk and parking lot were icy and could heave had better snow removal. This had one been rated as a 5 star hotel but I think since it is now a Quality INN, it rates maybe 1 star, comparable to a trucker's overnite lodging and certainly not worth the room rates charged. This was supposed to be the best hotel in Brockville !!!!!!!!!"
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Marilyn from Victoria, TX US stayed on November 07, 2003
"Room needed a little maintenance (Room #217). Toilet slow to flush and refill - the hardware inside the tank seemed to be very old. Also, the shower curtain had some mildew."
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Overview & Amenities
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This hotel has all of the amenities of a big city hotel, Quality Executive rooms, In-house sports, Blue, heated pool, Restaurant and lounge. City of 1000 Islands cruises available. Indoor pool is owned and operated by the local YWCA.
Policies
Guarantee:
Cancel: 24H
Check-In: 1500
Check-Out: 1100
Services Description
Attraction Info
Dining Info
Recreation Info
Room Type Descriptions
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Booking Information
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The hotel you have selected -- Quality Hotel & Conference Centre Royal Brock -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the Quality Hotel & Conference Centre Royal Brock through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the Quality Hotel & Conference Centre Royal Brock computer reservation system in Brockville, Ontario.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the Quality Hotel & Conference Centre Royal Brock. For your comfort and peace of mind, you may even.
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