OverviewJust two minutes from the Highway 401 (Trans-Canada Highway) and a 10-minute drive to the St. Lawrence River this hotel is well-situated for guests who want to be close to the waterfront to take advantage of attractions like the 1
000 Islands & Seaway Cruises (offering cruises of the 1000 Islands and the St. Lawrence Seaway).
All of the 80 rooms at this non-smoking hotel have free Wi-Fi, free wired Internet, a 37" HDTV, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose between standard rooms (king or queen beds) or more spacious suites (a mini-fridge, a microwave, king or queen beds, some with a jetted tub). Pets are not allowed at this hotel.
There is no on-site restaurant, but guests are offered a complimentary hot buffet breakfast daily. There are a wide variety of restaurants (including well-known chains like East Side Mario's, Harvey's, Tim Horton's and Swiss Chalet) within a 5-minute walk from this hotel. On-site amenities include free parking, a hot tub, an indoor pool and a gym.
Mall shopping is nearby at Brockville Mall (about a 2-minute drive away) and at the 1000 Islands Mall (just over a 5-minute drive away). (All distances and travel time estimates: Google Maps)
Confirmed with a front desk agent: Wi-Fi, wired Internet, parking and breakfast (call date: December 4, 2012).
The GoodThe bulk of the reviews used for this analysis were positive and guests praised the customer service and clean, comfortable rooms.
Guests were impressed with staff at this hotel and described them as friendly, helpful and efficient. Front desk staff was noted as being particularly good at assisting guests with requests. Some staff were mentioned by name from reviewers.
Guests commented frequently on the cleanliness of the rooms. Rooms were bright, nicely decorated, fresh and spotless. Guests also felt that the rooms were spacious and well laid out.
Several guests enjoyed the pool and the hot tub area, saying that it was large, clean and well-maintained.
This hotel was said to be conveniently close to shops and restaurants and was within easy access to the 401 (2-minute drive).
The Bad
While many of the reviews used for this analysis were favourable, guests did commonly complain about issues with street noise.
Several guests complained about noise from traffic on the nearby Highway 401. One guest even said that they were supplied with earplugs in their room, which she took as a sign that there was noise nearby. Guests suggested staying in rooms on the north side of the hotel (away from the 401) so as to distance themselves from the source of the noise.
While a number of guests enjoyed the quality of the food offered at the complimentary hot breakfast, a number of guests complained about food not being restocked quickly.
Expedia.ca guest reviewers rated this hotel 4 out of 5 based on 6 reviews.
Booking.com guest reviewers rated this hotel 9.2 out of 10 based on 8 reviews.
TripAdvisor.com guest reviewers ranked this hotel #2 out of 7 Brockville hotels based on 46 reviews.
Confirmed with a front desk agent: Wi-Fi, wired Internet, parking and breakfast (call date: December 4, 2012).
