OverviewThis hotel is located a 2-minute drive from Highway 401 and is well-suited for car travellers making an overnight stop as part of a longer journey.
All of the 85 rooms at this non-smoking hotel have free Wi-Fi, a mini-fridge, a microwave, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose between standard rooms (king, queen or double beds) or more spacious suites (king or queen beds, jetted tub). Pets are not allowed at this hotel.
Guests are offered a complimentary hot breakfast daily. Guests can also dine on site at Kochi Sushi, serving lunch and dinner daily (including an all-you-can-eat sushi bar). On-site amenities include free parking, a gym and an outdoor pool.
This hotel is less than a 5-minute drive from Brockville's city centre. 1000 Islands & Seaway Cruises (offering cruises of the 1000 Islands and the St. Lawrence Seaway) is a 5-minute drive away. Shopping is nearby at Brockville Mall (directly across the street) and at the 1000 Islands Mall (less than a 5-minute drive away). (All distances and travel time estimates: Google Maps)
Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: November 30, 2012).
The GoodMost of the reviews used for this analysis were favourable. Guests were impressed with this hotel's location and with the customer service.
Guests praised this hotel's proximity to the 401 (2-minute drive), to shopping (Brockville Mall is across the street, 1000 Islands Mall less than a 5-minute drive away) and to the Brockville city Centre (less than a 5-minute drive). Guests also said that this hotel was easy to locate.
Staff provided good service and were consistently friendly at various points of contact throughout the hotel.
Rooms were clean and spacious, according to guests. Guests felt that the rooms were laid out well and comfortable.
Guests perceived good value for the room rate and described the price point as affordable and reasonable.
A number of guests commented favourably on the complimentary hot breakfast and said that there was good variety.
The Bad
While many of the reviews used for this analysis were positive, guests did voice a few common complaints, most notably about aging decor and uncomfortable beds.
This hotel was showing its age (a number of guests described it as tired and dated). Several guests suggested that a number of updates were in order including old linens, furniture, carpets and TVs.
A number of guests complained about uncomfortable beds and said that they sagged and offered little support.
There were some additional comments from guests who experienced lingering cigarette odours in their rooms. Some others were bothered by strong chemical odours from cleaning products.
TripAdvisor.com guest reviewers ranked this hotel #3 out of 7 Brockville hotels based on 65 reviews.
Booking.com guest reviewers rated this hotel 7.8 out of 10 based on 23 reviews.
Hotels.com guest reviewers rated this hotel 2.8 out of 5 based on 28 reviews.
Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: November 30, 2012).
