OverviewLocated about a minute's drive from Highway 401 (Trans-Canada Highway), this hotel is popular with roadside travellers who are often stopping off as part of a longer journey.
All of the 75 rooms at this hotel have free wired Internet access, a 42" LCD TV, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose between king or queen beds. Some rooms have a mini-fridge and a microwave. Pets are permitted for $15 per night.
There is no on-site restaurant, but guests are offered a complimentary hot breakfast daily. There are a wide variety of restaurants less than a 5-minute walk from this hotel including chains like Tim Horton's, Swiss Chalet, Harvey's and East Side Mario's. Free parking is available on site.
This hotel is just over a 5-minute drive from Brockville's city centre. 1000 Islands & Seaway Cruises (offering cruises of the 1000 Island and the St. Lawrence Seaway) is just under a 10-minute drive away. Shopping is nearby at Brockville Mall (directly across the street) and at the 1000 Islands Mall (just over a 5-minute drive away). (All distances and travel time estimates: Google Maps)
Confirmed with a front desk agent: wired Internet, parking and breakfast (call date: December 3, 2012).
The GoodThe bulk of reviews used for this analysis were favourable and guests were impressed with the hotel's location and with service received from staff.
Guests liked this hotel's proximity to the 401 (a 1-minute drive). Guests said that highway access was convenient and that this hotel was easy to find. They also said it was conveniently close to shopping (1000 Islands Mall is just over a 5-minute drive away) and to restaurants (there are an assortment of restaurants less than a 5-minute walk from this hotel, including chains like Tim Horton's, Swiss Chalet, Harvey's and East Side Mario's).
Customer service was good, according to guests. Staff acted quickly to remedy guest problems. They responded swiftly to guest requests, ensuring that guests were happy and satisfied with their experience at the hotel.
Guests commented favourably on the rooms, saying that they were clean, well-equipped and comfortably configured.
There was a sense from guests that the price point was attractive and that they received good value for what they paid.
Several guests liked the food offered at the complimentary hot breakfast and said that there was a good selection of hot and cold foods.
There were some additional comments about comfy beds.
The Bad
The majority of reviews used for this analysis were positive. There were a handful of guest complaints that were isolated and did not seem reflective of overall guest experience.
Some guests complained of lingering odours of cigarette smoke in their rooms.
A few guests felt that the breakfast room was small and that there was insufficient seating to accommodate all the guests that wanted to eat at the same time.
Regulating temperature in the rooms was a challenge for some guests, who found their rooms to either be excessively hot or cold.
A few guests found that having wired Internet access only (no WiFi) was inconvenient.
TripAdvisor.com guest reviewers ranked this hotel #1 out of 7 Brockville hotels based on 41 reviews.
Hotels.com guest reviewers rated this hotel 4.1 out of 5 based on 13 reviews.
Confirmed with a front desk agent: wired Internet, parking and breakfast (call date: December 3, 2012).
