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Hot breakfast and clean rooms, within a 1-minute drive from the 401

Pros
  • Free wired Internet, free hot breakfast, free parking
  • Guests liked this hotel's proximity to the 401, shops and restaurants
  • Good customer service, according to guests
  • Guests said rooms were clean and comfortable
Cons
  • Some guests complained of cigarette smoke odours
  • A couple of guests had trouble regulating the temperature in their rooms
Freebies
Free Breakfast
Free Parking
Free Internet
Editor's Analysis
Updated May 8, 2014
Overview
Located about a minute's drive from Highway 401, this hotel is popular with roadside travellers who are often stopping off as part of a longer journey. 

All of the 75 rooms at this hotel are smoke free and have free wired Internet access, a 42" LCD TV, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose between king or queen beds. Some rooms have a mini-fridge and a microwave. Pets are permitted for $15 per night.

There is no on-site restaurant, but guests are offered a complimentary hot breakfast daily. There are a wide variety of restaurants less than a 5-minute walk from this hotel including chains like Tim Horton's, Swiss Chalet, Harvey's and East Side Mario's. Free parking is available on site.

This hotel is just over a 5-minute drive from Brockville's city centre. 1000 Islands & Seaway Cruises (offering cruises of the 1000 Island and the St. Lawrence Seaway) is just under a 10-minute drive away. Shopping is nearby at Brockville Mall (directly across the street) and at the 1000 Islands Mall (just over a 5-minute drive away). (All travel time estimates: Google Maps)

Confirmed with a front desk agent: wired Internet, parking and breakfast (call date: December 3, 2012).
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The Good
The bulk of reviews used for this analysis were favourable and guests were impressed with the hotel's location and with service received from staff.

Guests liked this hotel's proximity to the 401 (a 1-minute drive). Guests said that highway access was convenient and that this hotel was easy to find. They also said it was conveniently close to shopping (1000 Islands Mall is just over a 5-minute drive away) and to restaurants (there are an assortment of restaurants less than a 5-minute walk from this hotel, including chains like Tim Horton's, Swiss Chalet, Harvey's and East Side Mario's).

Customer service was good, according to guests. Staff acted quickly to remedy guest problems. They responded swiftly to guest requests, ensuring that guests were happy and satisfied with their experience at the hotel.

Guests commented favourably on the rooms, saying that they were clean, well-equipped and comfortably configured. 

There was a sense from guests that the price point was attractive and that they received good value for what they paid. 

Several guests liked the food offered at the complimentary hot breakfast and said that there was a good selection of hot and cold foods. 

There were some additional comments about comfy beds.
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The Bad
The majority of reviews used for this analysis were positive. There were a handful of guest complaints that were isolated and did not seem reflective of overall guest experience.

Some guests complained of lingering odours of cigarette smoke in their rooms.

A few guests felt that the breakfast room was small and that there was insufficient seating to accommodate all the guests that wanted to eat at the same time.

Regulating temperature in the rooms was a challenge for some guests, who found their rooms to either be excessively hot or cold. 

A few guests found that having wired Internet access only (no WiFi) was inconvenient. 
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #1 out of 7 Brockville hotels based on 41 reviews.

Hotels.com guest reviewers rated this hotel 4.1 out of 5 based on 13 reviews.

Confirmed with a front desk agent: wired Internet, parking and breakfast (call date: December 3, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.4
Very Good
#
1 / out of 7
hotels in Brockville

Rated 8.4/10 based on 880 reviews

Ranked #1 out of 7 hotels in Brockville

880
Map Marker Comfort Inn Brockville
7777 Kent Boulevard, Brockville, ON