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Guest Reviews
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8.0
Very Good
#2 out of 5
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Guest Rating Explained
Rating: 8.0 / 10
| Hotel Rating Breakdown |
| Amenities: |
7.4 |
| Cleanliness: |
8.1 |
| Location: |
7.2 |
| Comfort: |
7.7 |
| Service: |
7.7 |
| Value: |
7.7 |
Details
No. of guest ratings: 21
Guest Recommended: Yes
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Popularity Ranking Explained
Rating: #2 out of 5 hotels in Brockville ranked by guests.
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James from Sydney, NS CA stayed on August 16, 2006
"This was an average hotel, basically a place to sleep. The restaurant was closed indefinitely, the continental breakfast was just OK, the pool needed cleaning.
The room was clean, but the smell of room deodorizer was somewhat strong. There was no refrigerator in the room.
The staff was friendly and helpful."
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James from Kingston, ON CA stayed on May 21, 2006
"The phone system at this hotel will not accept a Bell calling card. This presents a problem when trying to make long distance phone calls. As a second problem, because the hotel is located across the river form New York state, any cell phone that is not activated to operate in the US will not operate here because the signal tower for the cellular tower is in the US. Cell phones registered only in Canada will not work here."
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Anonymous guest from Simcoe, ON CA stayed on May 21, 2006
"The suite was beautiful, with a fireplace and whirlpool. Only downside was returning from a wedding to have a nice long bath, to find the tub dirty. My boyfriend had to wash it himself so we could use it!"
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Don from Barrie, ON US stayed on March 18, 2006
"Would score better if room was preheated. Very cold upon arrival."
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Susan from Kitchener, ON CA stayed on March 06, 2006
"The online booking and reservation services, as well as signs posted at the motel indicates a restaurant. I specifcally wanted a hotel that had a dining room, with service for breakfast through to supper. I was very upset to discover upon arrival that the only food available from the motel is a very sad continental breakfast, that consisted of bagged muffins, bread, and tea or coffee. There was not room service as advertised, and certainly no functioning restaurant. The room itself was clean, warm, comfortable and parking was spacious and easy. I was not able to receive the high speed internet, which was advertised again on motel signs, and online. The internet service is strictly wireless, and despite my wireless card, I was never able to connect to the internet while at the motel. I would have to consider carefully staying the weekend at this motel again, given its lack of walking proximity to restaurants, or food services, or provision of a menu or buffet by the motel. There is also only one menu for delivery ordering provided in the room, the cost of two single person meals was over 50.00 in total, I was greatly disappointed in this aspect. The motel also is not near any obvious walking area, or park, there is a unlit, single wide path to the right of the motel, that can be used for walking. The motel did not provide external garbage containers for dog waste. I had to hang my bags on the door handle, and would have appreciated even one outside disposal bin to properly dispose of the dog waste. The drain in the bathtub, did not lift properly, so by the end of my shower, I stood in about 6 inches of water, and had to crouch down on my knees and lift the drain and hold it while the water emptied."
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Anonymous guest from Heuvelton, NY US stayed on January 01, 2006
"In my hotel room the heat turned off on its own and never came back on. We called the front desk and complained and were told that after the room dropped down to a certain temperature, the heat would kick back on. It never did. I had to sleep with my coat on."
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David from Kitchener, ON CA stayed on August 25, 2005
"We thought the continental breakfast could be improved - other than that we thought it was great!"
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Yogen from Tor, ON CA stayed on June 12, 2005
"Very welcoming and attentive staff members - made you feel "at home". For a stop in Brockville, it is a great value stay. With young kids, we loved the "hotel" concept were you parked at your door to your room. Thanks."
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Tracy from Marmore, ON CA stayed on May 29, 2005
"My only complaint was with the complimentary breakfast on our first morning. We were not told that we needed a reservation for breakfasts, so when we arrived and were told that there were no available seats we were not impressed. We weren't offered any other option until WE suggested it, and finally the "downstairs room" was opened for us and two other parties who were also complaining. Knowing this, we went ahead and made a reservation for the following morning and had no problems. Reservations that FILL the restaurant should not be allowed if they are going to take tables away from paying guests!!!!!"
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Lynn from Oakville, ON CA stayed on November 09, 2004
"The hotel has been refurbished since I was last there. The rooms are well-appointed and a full breakfast is included in the price. Staff were very friendly and helpful"
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Anonymous guest from London, ON CA stayed on September 03, 2004
"Genererally a very nice stay. Only minor aggrevation was restaurant, which I understand is run independently of the hotel. Service on Friday was extremely slow and when speaking to management about this, we were made to believe that somehow it was our fault for not advising the restaurant we were coming. It was our understanding that this was not our job as the Best Western promoted this breakfast as part of their offering. After come conversation plans were made to accommodate us the next morning which ran much smoother."
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Rob from Ottawa, ON CA stayed on July 04, 2004
"The staff was tremendous and truly worked to ensure an enjoyable stay."
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Anonymous guest from London, ON CA stayed on November 02, 2003
"Rooms were clean.
Breakfast included was terrible. Portions way too small...had to order another breakfast afterwards. Should let guests know ahead of time that portions are way too small, gives guests the opotion."
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Overview & Amenities
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The Best Western White House Inn is conveniently located with easy access to 1000 Islands, golfing, fishing, and the St. Lawrence River. The hotel guests will appreciate the variety of nearby dining and shopping options.
Spa suites are available upon request. A complimentary breakfast and newspaper are available each morning and free parking to each well appointed drive-up room. The hotel offers fun and relaxation in the outdoor seasonal heated pool from mid June to mid September. The inn is equipped with two meeting rooms, which cater to meeting sizes from five to 60 guests for a special occasion or event. The hotel guests will be able to take advantage of all the activities near the St. Lawrence River. Recreational choices are abundant in and around Brockville including hockey, curling, and golfing. A friendly staff is ready to ensure a comfortable and memorable stay.
The hotel features two floors and 77 rooms. Each well-appointed room features all the little extras that make a big difference while traveling. Guest accommodations are equipped with free high-speed Internet access, cable TV, and free long distance access.
Policies
Guarantee:
Cancel:
Check-In: 1400
Check-Out: 1100
Services Description
On-site facilities -
general facilities -
banquet facility coffee shop
conference room dataport
handicap facilities ice/vending machines
meeting room non-smoking rooms
outdoor pool
parking facilities -
disabled parking 24 hours complimentary
outdoor parking 24 hours complimentary
truck/rv parking 24 hours complimentary
additional onsite facilities -
banquet and/or meeting facilities on premises.Best
western seniorityprogram - 10pct senior discount, 2
added-value items and frequency points awarded.Heated
outdoor pool on premises open june to september.Rj-11
modular/dataports phone jacks available in room.
off-site facilities -
general facilities -
golf course pharmacy
meeting and convention facilities -
total nbr of meeting rooms - 2
total measurement, all rooms - 1800 sq meters
capacity of largest meeting room - 60
measurement of largest meeting room - 1200 sq meters
capacity of smallest meeting room - 30
measurement of smallest meeting room - 400 sq meters
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Attraction Info
Dining Info
Recreation Info
On-site recreation -
swimming
Onsite recreational activities -
heated outdoorpool
Off-site recreation -
amusement park fishing
golfing museum/gallery viewing
shopping winter sports
Room Type Descriptions
Nbr of suites - 13
nbr of non-smoking rooms - 64
no smoking rooms at hotel. no rollaway beds can be
booked with sk-wfv2 rooms. corporate rate includes free
full breakfast. high-speed wireless internet access
throughout.
room amenities for all rooms -
room amenities -
air conditioning / am/fm alarm clock / coffee/tea maker
/ color tv / free local telephone calls / hairdryer /
iron/ironing board / telephone
technology -
dataport / high speed internet access
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Booking Information
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The hotel you have selected -- Best Western White House Inn -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the Best Western White House Inn through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the Best Western White House Inn computer reservation system in Brockville, Ontario.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the Best Western White House Inn. For your comfort and peace of mind, you may even.
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