Canadian Hotel Guide - Guide to Hotels in Canada
Home Hotels by Province Hotels by Major City Reservation Review / Edit Book Online or Call 1-800-359-6279
Home > Ontario Hotels > Brantford Hotels > Quality Inn & Suites Brantford
Canadian Hotel Guide - Guide to Hotels in Canada
Book Toll Free from Canada and the USA

Quality Inn & Suites Brantford

Quality Inn & Suites Brantford is a 3 star hotel in Brantford, Ontario, Canada 664 Colborne Street, Brantford, ON, Canada
Estimated Price
$123
CAD
Photos

Photos
Map
Guest Reviews
Amenities
Booking Information

Related Sites:

Friendly staff, but guests felt rooms needed a thorough cleaning and updates

Pros 
  • Free Wi-Fi, free continental breakfast, free parking
  • Guests perceived good value at this hotel
  • Staff provided good customer service
Cons 
  • A few guests complained about loud, ineffective, and dirty air conditioning units
  • Lack of detailed cleaning in the rooms, according to guests
  • Guests commented on aging decor, in need of updates

Book Online! Check Rooms & Rates
Check-in:
Check-out:
Rooms:1 Adults:2 Kids:0
Number of Rooms:
Number of Adults: (per room)
Number of Children: (per room)

Cancel
Tip: Book online! It's faster than by phone, and 100% secure.


Editor's Analysis
Updated on Nov 23, 2012
Overview
This suburban hotel is a 10-minute drive to the Wayne Gretzky Sports Centre (four pad ice arena, pool, gyms, meeting facilities) and may well-suited to travellers who are attending sporting events at the facility.

All of the 95 rooms at this non-smoking hotel have free Wi-Fi, a mini-fridge, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose between standard rooms (king or queen beds) or bigger suites (king or queen beds with a sofabed and/or a jetted tub, fireplace and microwave). Pets are permitted for $10 per night.

In addition to being offered a complimentary continental breakfast daily, guests can dine on site at Addison's Restaurant (open for breakfast, lunch and dinner daily). There is also a selection of restaurants within a 5 to 10-minute walk from the hotel. On-site amenities include free parking, an indoor pool and a gym.

Guests of this hotel are within close proximity to the OLG Casino Brantford (a 5-minute drive away). There are a number of seasonal family-friendly attractions nearby including the Earl Haig Family Fun Park (waterpark and go-carts, just over a 5-minute drive away) and the Ben Mar Family Fun Centre (mini-golf and amusement park, just over a 10-minute drive away). (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: November 22, 2012).
The Good
The bulk of the reviews used for this analysis were negative. However, guests were impressed with a few items like price and customer service.

Several guests liked this hotel's price and perceived good value for what they paid. The word "affordable" surfaced frequently in the reviews. 

Staff at this hotel were friendly and helpful, according to guests. 

Guests commented favourably on the hotel's location and appreciated being within walking distance to restaurants and near the Wayne Gretzky Sports Centre (10-minute drive).

A number of guests commented favourably on the selection and quality of food offered at the complimentary continental breakfast. They also felt it was convenient having breakfast on-site.

The Bad
Most of the reviews used for this analysis were negative. The focus of most criticism was on the general appearance and lack of cleanliness at the hotel.

There was an apparent lack of detailed cleaning in the rooms. Guests commented on dirty bathrooms, dusty carpets in need of vacuuming, dirty mirrors and dirty curtains. A few guests said that there was an unpleasant smell coming from the carpets, and suggested that they needed a deep cleaning.

This hotel was showing its age and there were numerous suggestions from guests for updates and improvements. Guests commented on stained bathtubs and sinks, peeling paint and worn furniture.

A couple of guests complained about loud, dirty air conditionings that were ineffective. They complained that the temperature was either too hot or too cold in the rooms. A few guests complained of musty smells emanating from the air conditioning unit.

Guests were bothered by noise from other guests in the hallways (particularly in the late evening and early morning hours).
Booking.com guest reviewers rated this hotel 6.1 out of 10 based on 21 reviews.

TripAdvisor.com guest reviewers ranked this hotel #5 out of 5 Brantford hotels based on 33 reviews.

Expedia.ca guest reviewers rated this hotel 2.7 out of 5 based on 9 reviews.

Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: November 22, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.


Guest Reviews
5.7
Mediocre

#5 out of 5
Guest Rating Explained
Rating: 5.7 / 10 Details

No. of guest reviews: 121
Guest Recommended: Yes
Guest Ranking Explained

Quality Inn & Suites Brantford is #5 out of 5 hotels in Brantford ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Negative
Steven from Thorndale, ON CA rated Quality Inn & Suites Brantford 6 out of 10 on October 17, 2010 Verified Guest Hotel Review

"Not impressed"
"Maybe it was just the room we had, but the experience was enough to NOT recommend this hotel. We had an "executive" room, with an indoor, enclosed balcony that had a window overlooking the pool. CREEPY! The heat did not work, the hot and cold water taps were reversed, and the water could not decide whether to stay hot or cold anyway! They did send someone to attempt to fix the heat, but after several attempts was not successful. They adjusted the bill to compensate (took off $15), and I believe it wasn't enough. Oh yeah, the restaurant was closed for re-construction, I am sure it will be nice when it is done. Perhaps these things should be on their website for consideration."
Hotel review by guest is Positive
Verified Guest rated Quality Inn & Suites Brantford 10 out of 10 on August 05, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Christina from Red Deer, AB CA rated Quality Inn & Suites Brantford 7 out of 10 on April 29, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Toronto, ON CA rated Quality Inn & Suites Brantford 7 out of 10 on April 11, 2010 Verified Guest Hotel Review

"I found the staff to be very friendly and helpful."
Show older reviews
Hotel review by guest is Positive
Simon rated Quality Inn & Suites Brantford 8 out of 10 on October 26, 2009 Verified Guest Hotel Review

"The sports was great had a good time there. the only down side was i thought the bed was a little on the hard side"
Hotel review by guest is Negative
Sandy from Lasalle, ON CA rated Quality Inn & Suites Brantford 3 out of 10 on November 12, 2006 Verified Guest Hotel Review

"This hotel is in need of major updating. The carpet in our room was stained as were the walls in the bathroom and the ceiling by the heater looked as though it may come down. The shower tiles had been painted over to refresh it although the paint is now peeling. The tub lacked a knob to pull for the shower. THere was not a hotel info book to show local restaurants etc. This was the 3rd or 4th time we had stayed at that hotel and each time it has gotten progressively poorer. We won't be staing there again."
Hotel review by guest is Negative
Barbara from Pierrefonds, QC CA rated Quality Inn & Suites Brantford 2 out of 10 on August 14, 2006 Verified Guest Hotel Review

"My stay in this hotel was probably the worst I have ever experienced. My room had not been dusted, hair on the bathroom floor, dirty & stained rugs and my daughter found a used needle on the floor at the edge of her bed. I went down to the front desk to complain the next morning and was assured everything would be dealt with and taken care of as well as an adjustment to my bill. After returning to my room that evening I found it had been serviced by the housekeeping attendant but not well....the bed was badly made, the dust we talked about had not been taken care of and there was no notes or apologies from anyone. I went down to the front desk again and again had to retell my story to someone else....they didn't seem to know about it. They finally agreed to give me a different room that was better cleaned but this hotel needs work in decoration....everything is getting old and worn. The person I spoke with this time assured me again my bill would be adjusted. On Monday when we were going to check out my bill was slid under the door with an adjustment of $30.00. I again went down and complained and told my story again and the women at least credited me for a night stay....a whole $90.00. The scariest part of my stay was thankgod my 18 year old found the needle and not my 10 month old. If anyone had been pricked by this needle it would have been awful as to what they would have undergone to be tested etc. in case the person had aids or something. I will never go there again and I will be pursuing this further as I should have been reimbursed for my total stay and an apology should have been made. I hope no one else goes there. In my mind this place should be closed down."
Hotel review by guest is Positive
Peter from Lake Forest, CA US rated Quality Inn & Suites Brantford 9 out of 10 on June 04, 2006 Verified Guest Hotel Review

"The decor may be a little tired, but the staff were all polite and pleasant. I didn't use the bar/restaurant, but it looks comfortable and I wasn't disturbed by any noise from that area. The hotel is convenient for downtown Brantford, and close to major east-west & north-south roads."
Hotel review by guest is Positive
Verified Guest from Owen Sound, ON CA rated Quality Inn & Suites Brantford 7 out of 10 on January 15, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Carol from Elbridge, NY US rated Quality Inn & Suites Brantford 8 out of 10 on September 24, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Darlene from Kirkland, QC CA rated Quality Inn & Suites Brantford 10 out of 10 on August 11, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
Karen from Hamilton, ON CA rated Quality Inn & Suites Brantford 3 out of 10 on July 05, 2005 Verified Guest Hotel Review

"Stayed here because of swimming facilities. First I had to request they unlock the facility at noon hour. Facilities could not be used. So humid, it was hard to breathe and pool is so unkept you couldn't see through the water. Floors, extremeley slippery. Ice machine was out of order. no hotel directory in room for hotel services, or room service. Room rugs very stained. Walls need painting in halls. When calling down to desk, new person couldn't answer simplest questions, had to ask and call you back. No out door pool as advertized. Would not stay there again."
Hotel review by guest is Positive
Michael from Westlake, OH US rated Quality Inn & Suites Brantford 10 out of 10 on May 18, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Misissauga, ON CA rated Quality Inn & Suites Brantford 3 out of 10 on October 31, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Christine from Kitchener, ON US rated Quality Inn & Suites Brantford 8 out of 10 on October 23, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Celine from Ottawa, ON CA rated Quality Inn & Suites Brantford 10 out of 10 on July 05, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Windsor, ON CA rated Quality Inn & Suites Brantford 8 out of 10 on February 21, 2004 Verified Guest Hotel Review


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Concierge
  • Bar / Lounge
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Casino
  • Golf Course (nearby)
  • Karaoke
  • Billiards
  • Playground
  • Hiking
  • Photocopier
  • Full-service catering
  • Jacuzzi
  • Pool Indoor
  • Ice Machine
  • Vending Machines
  • Smoking Room
  • Self Laundry

 You should let others know this page is helpful by clicking the +1 button


Other hotel options in Brantford:
More Frequently Booked
7.5 Good
Comfort Inn Brantford
C$103
Higher Rated By Guests
7.4 Good
Days Inn Brantford
C$82
Sometimes Less Expensive
7.9 Good
BEST WESTERN PLUS Brant Park Inn and Conference Centre
C$116


Our best rates are always online! Plus, booking online is quick and easy, 100% safe and secure, and faster than booking by telephone.

Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

Copyright © 2002-2014 The Canadian Hotel Guide. All rights reserved. | Terms of Use | Privacy Policy | About Us | Help | Photo Credits | Email Us | Last Published 06.30.2014
Just in case you were wondering...
The hotel you clicked through to is now known as: Quality Inn & Suites Brantford