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Friendly staff, but guests felt rooms needed a thorough cleaning and updates

Pros
  • Free Wi-Fi, free continental breakfast, free parking
  • Guests perceived good value at this hotel
  • Staff provided good customer service
Cons
  • A few guests complained about loud, ineffective, and dirty air conditioning units
  • Lack of detailed cleaning in the rooms, according to guests
  • Guests commented on aging decor, in need of updates
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Freebies
Free Wi-Fi
Free Breakfast
Free Parking
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Editor's Analysis
Updated Nov 23, 2012
Overview
This suburban hotel is a 10-minute drive to the Wayne Gretzky Sports Centre (four pad ice arena, pool, gyms, meeting facilities) and may well-suited to travellers who are attending sporting events at the facility.

All of the 95 rooms at this non-smoking hotel have free Wi-Fi, a mini-fridge, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose between standard rooms (king or queen beds) or bigger suites (king or queen beds with a sofabed and/or a jetted tub, fireplace and microwave). Pets are permitted for $10 per night.

In addition to being offered a complimentary continental breakfast daily, guests can dine on site at Addison's Restaurant (open for breakfast, lunch and dinner daily). There is also a selection of restaurants within a 5 to 10-minute walk from the hotel. On-site amenities include free parking, an indoor pool and a gym.

Guests of this hotel are within close proximity to the OLG Casino Brantford (a 5-minute drive away). There are a number of seasonal family-friendly attractions nearby including the Earl Haig Family Fun Park (waterpark and go-carts, just over a 5-minute drive away) and the Ben Mar Family Fun Centre (mini-golf and amusement park, just over a 10-minute drive away). (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: November 22, 2012).
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The Good
The bulk of the reviews used for this analysis were negative. However, guests were impressed with a few items like price and customer service.

Several guests liked this hotel's price and perceived good value for what they paid. The word "affordable" surfaced frequently in the reviews. 

Staff at this hotel were friendly and helpful, according to guests. 

Guests commented favourably on the hotel's location and appreciated being within walking distance to restaurants and near the Wayne Gretzky Sports Centre (10-minute drive).

A number of guests commented favourably on the selection and quality of food offered at the complimentary continental breakfast. They also felt it was convenient having breakfast on-site.
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The Bad
Most of the reviews used for this analysis were negative. The focus of most criticism was on the general appearance and lack of cleanliness at the hotel.

There was an apparent lack of detailed cleaning in the rooms. Guests commented on dirty bathrooms, dusty carpets in need of vacuuming, dirty mirrors and dirty curtains. A few guests said that there was an unpleasant smell coming from the carpets, and suggested that they needed a deep cleaning.

This hotel was showing its age and there were numerous suggestions from guests for updates and improvements. Guests commented on stained bathtubs and sinks, peeling paint and worn furniture.

A couple of guests complained about loud, dirty air conditionings that were ineffective. They complained that the temperature was either too hot or too cold in the rooms. A few guests complained of musty smells emanating from the air conditioning unit.

Guests were bothered by noise from other guests in the hallways (particularly in the late evening and early morning hours).
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Show Sources
Sources
Booking.com guest reviewers rated this hotel 6.1 out of 10 based on 21 reviews.

TripAdvisor.com guest reviewers ranked this hotel #5 out of 5 Brantford hotels based on 33 reviews.

Expedia.ca guest reviewers rated this hotel 2.7 out of 5 based on 9 reviews.

Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: November 22, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
5.4
Mediocre

Rated 5.4/10 based on 229 reviews

Ranked #5 out of 5 hotels in Brantford

229
Map Marker Quality Inn & Suites Brantford
664 Colborne Street, Brantford, ON