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Friendly staff, but guests felt rooms needed a thorough cleaning and updates

Pros
  • Free Wi-Fi, free continental breakfast, free parking
  • Guests perceived good value at this hotel
  • Staff provided good customer service
Cons
  • A few guests complained about loud, ineffective, and dirty air conditioning units
  • Lack of detailed cleaning in the rooms, according to guests
  • Guests commented on aging decor, in need of updates
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Breakfast
Free Parking
Rates & Availability
Editor's Analysis
Updated Nov 23, 2012
Overview
This suburban hotel is a 10-minute drive to the Wayne Gretzky Sports Centre (four pad ice arena, pool, gyms, meeting facilities) and may well-suited to travellers who are attending sporting events at the facility.

All of the 95 rooms at this non-smoking hotel have free Wi-Fi, a mini-fridge, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose between standard rooms (king or queen beds) or bigger suites (king or queen beds with a sofabed and/or a jetted tub, fireplace and microwave). Pets are permitted for $10 per night.

In addition to being offered a complimentary continental breakfast daily, guests can dine on site at Addison's Restaurant (open for breakfast, lunch and dinner daily). There is also a selection of restaurants within a 5 to 10-minute walk from the hotel. On-site amenities include free parking, an indoor pool and a gym.

Guests of this hotel are within close proximity to the OLG Casino Brantford (a 5-minute drive away). There are a number of seasonal family-friendly attractions nearby including the Earl Haig Family Fun Park (waterpark and go-carts, just over a 5-minute drive away) and the Ben Mar Family Fun Centre (mini-golf and amusement park, just over a 10-minute drive away). (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: November 22, 2012).
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The Good
The bulk of the reviews used for this analysis were negative. However, guests were impressed with a few items like price and customer service.

Several guests liked this hotel's price and perceived good value for what they paid. The word "affordable" surfaced frequently in the reviews. 

Staff at this hotel were friendly and helpful, according to guests. 

Guests commented favourably on the hotel's location and appreciated being within walking distance to restaurants and near the Wayne Gretzky Sports Centre (10-minute drive).

A number of guests commented favourably on the selection and quality of food offered at the complimentary continental breakfast. They also felt it was convenient having breakfast on-site.
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The Bad
Most of the reviews used for this analysis were negative. The focus of most criticism was on the general appearance and lack of cleanliness at the hotel.

There was an apparent lack of detailed cleaning in the rooms. Guests commented on dirty bathrooms, dusty carpets in need of vacuuming, dirty mirrors and dirty curtains. A few guests said that there was an unpleasant smell coming from the carpets, and suggested that they needed a deep cleaning.

This hotel was showing its age and there were numerous suggestions from guests for updates and improvements. Guests commented on stained bathtubs and sinks, peeling paint and worn furniture.

A couple of guests complained about loud, dirty air conditionings that were ineffective. They complained that the temperature was either too hot or too cold in the rooms. A few guests complained of musty smells emanating from the air conditioning unit.

Guests were bothered by noise from other guests in the hallways (particularly in the late evening and early morning hours).
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Show Sources
Sources
Booking.com guest reviewers rated this hotel 6.1 out of 10 based on 21 reviews.

TripAdvisor.com guest reviewers ranked this hotel #5 out of 5 Brantford hotels based on 33 reviews.

Expedia.ca guest reviewers rated this hotel 2.7 out of 5 based on 9 reviews.

Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: November 22, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
5.7
Mediocre

Rated 5.7/10 based on 180 reviews

Ranked #5 out of 5 hotels in Brantford


6 out of 10 | Steven stayed October 17, 2010

"Not impressed"

"Maybe it was just the room we had, but the experience was enough to NOT recommend this hotel. We had an "executive" room, with an indoor, enclosed balcony that had a window overlooking the pool. CREEPY! The heat did not work, the hot and cold water taps were reversed, and the water could not decide whether to stay hot or cold anyway! They did send someone to attempt to fix the heat, but after several attempts was not successful. They adjusted the bill to compensate (took off $15), and I believe it wasn't enough. Oh yeah, the restaurant was closed for re-construction, I am sure it will be nice when it is done. Perhaps these things should be on their website for consideration."

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10 out of 10 | Verified Guest stayed August 05, 2010


7 out of 10 | Christina stayed April 29, 2010


7 out of 10 | Verified Guest stayed April 11, 2010

"I found the staff to be very friendly and helpful."

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8 out of 10 | Simon stayed October 26, 2009

"The sports was great had a good time there. the only down side was i thought the bed was a little on the hard side"

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3 out of 10 | Sandy stayed November 12, 2006

"This hotel is in need of major updating. The carpet in our room was stained as were the walls in the bathroom and the ceiling by the heater looked as though it may come down. The shower tiles had been painted over to refresh it although the paint is now peeling. The tub lacked a knob to pull for the shower. THere was not a hotel info book to show local restaurants etc. This was the 3rd or 4th time we had stayed at that hotel and each time it has gotten progressively poorer. We won't be staing there again."

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2 out of 10 | Barbara stayed August 14, 2006

"My stay in this hotel was probably the worst I have ever experienced. My room had not been dusted, hair on the bathroom floor, dirty & stained rugs and my daughter found a used needle on the floor at the edge of her bed. I went down to the front desk to complain the next morning and was assured everything would be dealt with and taken care of as well as an adjustment to my bill. After returning to my room that evening I found it had been serviced by the housekeeping attendant but not well....the bed was badly made, the dust we talked about had not been taken care of and there was no notes or apologies from anyone. I went down to the front desk again and again had to retell my story to someone else....they didn't seem to know about it. They finally agreed to give me a different room that was better cleaned but this hotel needs work in decoration....everything is getting old and worn. The person I spoke with this time assured me again my bill would be adjusted. On Monday when we were going to check out my bill was slid under the door with an adjustment of $30.00. I again went down and complained and told my story again and the women at least credited me for a night stay....a whole $90.00. The scariest part of my stay was thankgod my 18 year old found the needle and not my 10 month old. If anyone had been pricked by this needle it would have been awful as to what they would have undergone to be tested etc. in case the person had aids or something. I will never go there again and I will be pursuing this further as I should have been reimbursed for my total stay and an apology should have been made. I hope no one else goes there. In my mind this place should be closed down."

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9 out of 10 | Peter stayed June 04, 2006

"The decor may be a little tired, but the staff were all polite and pleasant. I didn't use the bar/restaurant, but it looks comfortable and I wasn't disturbed by any noise from that area. The hotel is convenient for downtown Brantford, and close to major east-west & north-south roads."

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7 out of 10 | Verified Guest stayed January 15, 2006


8 out of 10 | Carol stayed September 24, 2005


10 out of 10 | Darlene stayed August 11, 2005


3 out of 10 | Karen stayed July 05, 2005

"Stayed here because of swimming facilities. First I had to request they unlock the facility at noon hour. Facilities could not be used. So humid, it was hard to breathe and pool is so unkept you couldn't see through the water. Floors, extremeley slippery. Ice machine was out of order. no hotel directory in room for hotel services, or room service. Room rugs very stained. Walls need painting in halls. When calling down to desk, new person couldn't answer simplest questions, had to ask and call you back. No out door pool as advertized. Would not stay there again."

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10 out of 10 | Michael stayed May 18, 2005


3 out of 10 | Verified Guest stayed October 31, 2004


8 out of 10 | Christine stayed October 23, 2004


10 out of 10 | Celine stayed July 05, 2004


8 out of 10 | Verified Guest stayed February 21, 2004

Map Marker Quality Inn & Suites Brantford
664 Colborne Street, Brantford, ON