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Good customer service, but rooms in need of maintenance

Pros
  • Free Wi-Fi, free parking
  • Good customer service, according to guests
  • Guests liked this hotel's proximity to Wayne Gretzky Sports Centre and restaurants
  • Guests perceived good value at this hotel
Cons
  • Rooms were dirty, dark and dingy, according to guests
  • Some guests were bothered by lingering cigarette smoke odours
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Parking
Rates & Availability
Editor's Analysis
Updated Nov 23, 2012
Overview
This hotel is located less than a 5-minute drive to the Wayne Gretzky Sports Centre (four ice pads, swimming pool, gym and meeting rooms) and may be well-suited for travellers attending events at the facility.

All of the 80 rooms at this hotel have free Wi-Fi, a 32" flat screen TV, a coffeemaker, a hair dryer and an iron and ironing board. Guests have the choice between rooms of varying configurations with queen or double beds. Pets are permitted free of charge.

Guests can dine at the Symposium Cafe (adjacent to the hotel), which serves breakfast, lunch and dinner daily. There are also a number of restaurants located within a 10-minute walk. There is free parking on site.

Guests of this hotel are within close proximity to the OLG Casino Brantford (just over a 5-minute drive away). Shopping is available at the Brantford Mall (under a 5-minute drive away) and at Lynden Park Mall (just over a 5-minute drive away). (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, parking and pet policy (call date: November 22, 2012).
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The Good
Many of the reviews used for this analysis were favourable, and guests were impressed with staff and with the price point.

Customer service here was very good, according to guests. Staff routinely made the extra effort to make sure that guests were looked after and satisfied. For example, one guest described how a front desk staff member called her in her room to let her know that she'd left her light on in her car.

There were a number of comments from guests who felt that they'd received good value for the amount that they paid for the room. 

Guests liked this hotel's location and said that it was conveniently close to restaurants and to Highway 403 (less than a minute drive).

A number of guests said that the beds and pillows were comfortable. One guest described the pillows as fluffy.
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The Bad
While many of the reviews used for this analysis were favourable there were some common guest complaints. Guests were particularly unhappy with the state and appearance of the rooms and with lingering odours of cigarette smoke.

A number of guests described the rooms as dark and dingy. Guests complained commonly about a lack of thorough cleaning in the rooms (bathrooms and carpets in particular). They suggested that the decor in the rooms was aging and contributed to an overall unpleasant appearance.

A few guests mentioned that the hotel was in need of general maintenance (doors off hinges for example). 

Several guests complained of lingering odours of cigarette smoke.

There were some additional comments about being inconvenienced with a lack of an elevator.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #4 out of 5 Brantford hotels based on 13 reviews.

Hotels.com guest reviewers rated this hotel 3.8 out of 5 based on 11 reviews.

Booking.com guest reviewers rated this hotel 7.7 out of 10 based on 18 reviews.

Confirmed with a front desk agent: Wi-Fi, parking and pet policy (call date: November 22, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
7.6
Good

Rated 7.6/10 based on 132 reviews

Ranked #3 out of 5 hotels in Brantford


8 out of 10 | John stayed May 26, 2013

"very nice overnight stay"

"my wife and I have stayed here before as well as other members of our family. we find the rooms well equipped,reasonably clean, the area is guiet, easily accessible from the 403 hwy and the beds are excellent and is that not what we are all looking for in the first place."

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8 out of 10 | Allan stayed July 24, 2011


8 out of 10 | John stayed February 02, 2011

"Good comfort for the dollar"

"I use these reviews to avoid disasters. This is a good hotel for the dollar. Staff went above and beyond to help me find my glasses after I had left. I love a bath and this was a very confortable one (a rarity these days. It was still small but adequate and I am 6 feet). The Shower pressure was adequate but not great. Bed comfortable and pillows great. VERY quiet rooms. had a window that opened for fresh air a big plus for me. quiet location"

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7 out of 10 | Verified Guest stayed September 21, 2010

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8 out of 10 | Peter stayed April 02, 2006


9 out of 10 | Lesley stayed March 13, 2006

"When we went into the first room it was a little dirty.There was half full glasses of water and a bit of a mess in the bathroom, and garbage in the garbage cans. I let them know at the desk and they took care of it right away. They moved us to a different room and it didn't seem to be a problem.On the whole, it was an enjoyable stay."

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10 out of 10 | Shawna stayed October 29, 2005

"I don't know the Managers name but she was very nice and polite."

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7 out of 10 | Verified Guest stayed October 16, 2005


7 out of 10 | Verified Guest stayed December 28, 2004

"Expensive for this area - type of city"

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8 out of 10 | Richard stayed August 09, 2004

"Believe this was the one where the bathtub was quite slippery--no matting inside tub."

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8 out of 10 | Philip stayed May 30, 2004


9 out of 10 | Verified Guest stayed February 12, 2004

Map Marker Comfort Inn Brantford
58 King George Road, Brantford, ON