OverviewLocated on Biscayne Crescent, a 3-minute drive from Hwy 410, this hotel is well-suited to travellers who seek suburban accommodations within easy access of a major artery.
All of the 159 rooms at this hotel have free Wi-Fi, free wired Internet, a mini-fridge, a microwave, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose between standard rooms (king or queen beds), or larger suites (some with a separate bedroom). Pets are not allowed at this hotel.
Guests can dine on site at The Bistro, serving breakfast and dinner daily. There are also a number of restaurants within a 5-minute walk. On-site amenities include free parking, an indoor pool with a waterslide, a hot tub and a gym.
Shopping is nearby at Bramalea City Centre (just under a 10-minute drive away). The Rose Theatre (live theatre and concert venue) is also just under a 10-minute drive away. This hotel is about a 35-minute drive outside of downtown Toronto. Guests travelling by air should plan for just over a 15-minute drive to Pearson International Airport (YYZ). (All distances and travel time estimates: Google Maps)
Confirmed with a front desk agent: Wi-Fi, wired Internet and parking (call date: November 20, 2012).
The GoodThe vast majority of reviews used for this analysis were positive and guests were particularly enthusiastic about customer service, cleanliness and the hotel's decor.
Staff won top marks at this hotel and were described by guests as courteous, helpful and friendly. There was a sense from guests that staff were eager to please and were proactive in meeting guest requests to ensure satisfaction. Guests said that staff were consistently polite at various contact points throughout the hotel.
Several guests commented on clean, comfortable rooms. A few guests liked the modern decor, saying that it was bright and sleek and did much to enhance the appearance of the rooms and the common areas. Guests commented favourably on the room configurations saying that they were spacious and inviting.
Several guests enjoyed using the pool area because it was well-maintained and clean. Guests commented on the frequent attention to restocking of towels.
Guests praised this hotel's location and its proximity to Highway 410, big box stores and restaurants.
There was a sense from a number of guests that there was good value received for the price point.
The Bad
Based on the reviews used for this analysis, there were very few guest complaints. There were a handful of negative comments but they seemed to be isolated incidents and were not indicative of general guest sentiment.
A couple of guests had issues getting hot water in their showers.
A few guests were disappointed that there was no on-site restaurant.
TripAdvisor.com guest reviewers ranked this hotel #1 out of 13 Brampton hotels based on 78 reviews.
Booking.com guest reviewers rated this hotel 8.8 out of 10 based on 23 reviews.
Expedia.ca guest reviewers rated this hotel 4.6 out of 5 based on 24 reviews.
Confirmed with a front desk agent: Wi-Fi, wired Internet and parking (call date: November 20, 2012).
