BEST WESTERN PLUS BramptonBEST WESTERN PLUS BramptonBEST WESTERN PLUS BramptonBEST WESTERN PLUS BramptonBEST WESTERN PLUS BramptonBEST WESTERN PLUS BramptonBEST WESTERN PLUS BramptonBEST WESTERN PLUS BramptonBEST WESTERN PLUS BramptonBEST WESTERN PLUS BramptonBEST WESTERN PLUS BramptonBEST WESTERN PLUS BramptonBEST WESTERN PLUS BramptonBEST WESTERN PLUS BramptonBEST WESTERN PLUS Brampton

Competitive rates but many concerns about both the staff and the free breakfast

Pros
  • Many guests liked the hotel's close proximity to shopping, restaurants, and highways
  • Several guests felt that the hotel offered competitive rates and good value
  • Guests often described their rooms as clean and/or comfortable
  • Amenities include a pool, a hot tub, and a fitness room
  • Free parking, free local calls, and free Internet
Cons
  • Many guests complained about the free breakfast in terms of quality and selection
  • Some guests also felt that the breakfast seating area was limited
  • Guests often complained about the front desk staff
jump to full editor's analysis (below)
Rates & Availability
Editor's Analysis
Updated Apr 2, 2012
Overview
The Best Western Plus Brampton is located on the west side of Clark Boulevard between highway 410 and Rutherford Road South in Brampton, Ontario.

Facilities at the non-pet friendly hotel include meeting space, free parking, and a business centre. The hotel does not have a restaurant however there is a dining room at the hotel where free breakfast is served. Also, a
ccording to a Front Desk Agent that our staff spoke to there are numerous restaurants in the area surrounding the hotel.

Leisure facilities at the property include an indoor heated pool, a hot tub, a steam room, a dry sauna, and a whirlpool. Additionally there is a fitness room that operates 24 hours per day and it includes two treadmills and an elliptical machine.

The two-story hotel (no elevator) has 136 guest rooms and 127 of them are non-smoking. Room amenities include coffee makers, hair dryers, irons, ironing boards, air conditioning, and desks. Additionally guest rooms offer refrigerators, free local calls, and free wireless Internet. Microwaves are not available in all rooms however there is a microwave in the hotel's lobby for guest usage.

The Bramrose Square shopping centre is just 350m from the hotel and the Brampton GO Station is about 3.1km away (distances - Google Maps).

Check in time at this hotel is at 3pm while check out time is at 11am.

Verified with a Front Desk Agent: no restaurant at the hotel, no elevator, fridges in all rooms, and microwaves only in some rooms; also restaurants are near the hotel and a microwave is in the lobby.
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The Good
Guests that stayed at the Best Western Plus Brampton hotel were generally satisfied with the property. Guests often made positive statements about the hotel's location, the value that they received for the prices they paid, and the cleanliness/comfort of their rooms.

Guests liked the location of the hotel for numerous reasons including highway accessibility, proximity to restaurants, and proximity to shopping. The hotel was described as being close to highway 410 with connections to other major highways in the area. Additionally many guests indicated that there was lots of "surrounding shopping and dining" and one guest said the hotel offered "easy access" to both a "mall and restaurants."

Several guests felt that the hotel offered good value or good prices. For example one guest said that the hotel was a "great hotel for the price," an opinion that was common and echoed by many others. Another guest who seemed familiar with the area said that the Best Western Plus Brampton offered "excellent value" for the region.

Several guests also felt that their guest rooms were clean and comfortable. One guest, for example, claimed to be a complainer when it came to hotel room dirtiness. This guest said that he/she aggressively looked for a problem with his/her room and was unable to find one: “I am very very hesitant and obserevent (sic) of how clean my room is, and often have complained in the past regarding stains, spills, smells...I looked and searched and didnt (sic) find anything wrong with this room."
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The Bad
There were some complaints about the Best Western Plus Brampton and many of them focused on either the breakfast or the staff. 

Several guests indicated that they didn't like the breakfast due to the selection that was offered and/or the quality of the food/drinks. One guest said "the breakfast wasn't as good as it could have been" and described food that was not freshly prepared. He said that "boiled eggs" came out of the fridge and "the juices were warm." Multiple guests also mentioned that when items started to deplete, there was no one there to replace them. 

Lastly, many guests indicated that they thought that the breakfast seating area was limited or as one guest put it, there "never seemed to be enough room."

The staff at the hotel also received several complaints and few compliments relative to other Best Western Plus hotels. One guest thought that an agent at the front desk "was in a bad mood" and another guest felt that the hotel had "no concept of service." These were not isolated complaints and another guest who actually seemed happy with other aspects of the hotel said that the "front desk was a horrible experience."
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Show Sources
Sources
Expedia.ca guest ratings averaged to 4.0 points out of 5 and 89% recommended the hotel.

Booking.com guest ratings averaged to 7.5 points out of 10 and the site had 6 reviews.

Hotels.com guest ratings averaged to 3.8 points out of 5 and the site had 134 reviews.

Front Desk Agent: no restaurant at the hotel, no elevator, fridges in all rooms, and microwaves only in some rooms; also restaurants are near the hotel and a microwave is in the lobby.
Editor's Analysis by Shane L.
Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
Guest Reviews
7.3
Good

Rated 7.3/10 based on 715 reviews

Ranked #8 out of 12 hotels in Brampton


6 out of 10 | Juliette stayed March 01, 2014

"Walls are very thin"

"Well, where to begin,? Ok so we checked in and rooms were nice and clean. But they had put us at the end of the building, last door. We went down to the hot tub and pool, the area was under construction but still open, the hot tub had some kind of oily floaty's happening! The walls are thin and you can hear everything going on. Plus for a non smoking area, people were smoking. The place itself is a 5/10 and I've stayed at 2 stars in Cuba. Another thing is the staff likes to sweep the floor at 7am in the lobby, with the doors wide open so you freeze while you eat your breakfast. The place was full of road workers or construction workers, smell of gasoline was strong."

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8 out of 10 | Kelly stayed June 09, 2013

"Great sleep"

"This hotel had the most comfortable bed I have ever slept in!"

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9 out of 10 | John stayed December 11, 2012

"The Best Western Brampton was very good for the money spent."

"In visiting our families in Brampton, this hotel offered good location at reasonable costs. The staff was helpful and very friendly. Our family particularly enjoyed the pool and whirlpool when visiting us at the hotel. The breakfast was OK (coffee weak for our tastes) and sometimes limited due to heavy client use. Overall, we'd use this facility again."

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2 out of 10 | Jackie stayed December 07, 2012

"False Advertisment, Poor Customer service"

"I picked it because there was a pool and a Hottub...My son has a bad back and the hottub helps it. The three of us got our bathing suits on and went down to the hottub, it was cold water...we went to the front desk and they said they would send someone right away to fix it...We waited for approx. 45 mins, no one ever came, then we went back to our room, left our bathing suits on thinking it would be warmed up in a half hour. My husband went down, and still was just barely warm. We complained the next morning and were told that it was not a hottub just a whirlpool tub and wasn't supposed to get hot.The front desk people were not friendly to us at all when we complained!! we will never stay there again."

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8 out of 10 | Verified Guest stayed October 16, 2012

"Comfortable and affordable"

"This hotel was exactly what I expected. Friendly and professional customer service, comfortable, clean rooms, and a decent value. The location was located near the highway and easily accessible. I would recommend to anyone looking for a good night's sleep in the area."

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7 out of 10 | Ian stayed November 29, 2010

"Good value for the money friendly and helpful staff"

"Hotel receptionist was very helpful sevice was typical of this type of hotel. parking was good ideal for short stay or business person. Breakfast was fairly basic not keen on plastic plates and cutlery. Room was a good size, clean and quiet air conditioning unit need some constant adjustment to regulate temperature."

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2 out of 10 | Nasim stayed August 01, 2010

"RATHER STAY AT MOTEL6"

"hotel smellsss all the hallways smell...the front desk people cant even speak proper english...very hard to understand..and not polite at all i rather stay at MOTEL6 then this best western at brampton...i hated it"

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4 out of 10 | Ed stayed August 21, 2009

"Unfortuneatly the area went through a storm and I did not have any power for TV, internet, air conditioning etc."

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8 out of 10 | Verified Guest stayed July 03, 2006

"not enough food for the breakfast for everybody i had to wake up early to be the first person around 6:30 am to get some choice of breakfast. But the room was perfect the bed was so much perfect"

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8 out of 10 | Deborah stayed January 28, 2005

"The only thing that we disliked was the bed. It was not very comfortable and we didn't sleep that well. Everything else was great!"

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10 out of 10 | George stayed September 17, 2004

"I HAVE STAYED AT BEST WESTERN HOTELS AT THE AIRPORT BARRIE AND BRAMPTON AND COMPARED TO THE U K THEY ARE GOOD VALUE FOR MONEY AND BEING AN EX HOTELIER MYSELF IN EDINBURGH I KNOW WHAT I AM TALKING ABOUT GEORGE BALLENTYNE"

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9 out of 10 | Robin stayed July 22, 2004

"We intend to stay at this hotel when we are in the area again and each time we are staying in the Toronto area. We didn't mind the drive to Wonderland from this point, considering all of the other things to do in the local area"

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8 out of 10 | Vanessa stayed January 01, 2004

"In the smoking rooms, there should be better ventilation or a window should be able to be opened."

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7 out of 10 | Andre stayed December 14, 2003

"The swimming pool was closed for repair during our stay which was disappointing (no discount either). The headboard was broken on one of the beds in the room. Queen sized beds were nice, but the pillows were a bit hard. Free continental breakfast was good."

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Map Marker BEST WESTERN PLUS Brampton
30 Clark Blvd, Brampton, ON