OverviewThis hotel is situated in a park-like setting, surrounding green space and trees, and offers an outdoor pool and playground on site. It is well-suited for families travelling with children, particularly during the summer months.
In all 37 rooms at this hotel, guests can expect free Wi-Fi, a flat-screen TV, a mini-fridge, a coffeemaker, a hair dryer and an iron and ironing board. Rooms are furnished with either queen or double beds. Many rooms offer a sundeck and non-smoking and smoking options are available. Pets (dogs only) are allowed free of charge.
There is no restaurant on-site, but guests are offered a complimentary continental breakfast daily, which includes waffles and fresh fruit. Free parking is available.
This hotel is less than a 5-minute drive to downtown Bracebridge. Bracebridge Falls are also less than a 5-minute drive away. Some area attractions include Santa's Village (just under a 10-minute drive away) and Lady Muskoka Boat Cruises, which offer cruises through the Muskoka River and Lake Muskoka (under a 5-minute drive away. (All distances and travel time estimates: Google Maps)
Confirmed with a front desk agent: Wi-Fi, parking, breakfast and pet policy (call date: January 15, 2013).
The GoodMost of the reviews used for this analysis were favourable and guests were particularly happy with the hotel's location and with the cleanliness of the rooms.
Guests said that this hotel was easy to locate. They praised its proximity to downtown Bracebridge (less than a 5-minute drive, just over a 20-minute walk). This hotel is surrounded by trees and green space, which guests thought was scenic and peaceful.
Guests said that rooms were very clean and comfortable. Several guests commented favourably on the size of the rooms and said that they were well laid-out and that there was ample space to accommodate their needs, especially for guests travelling in large groups (such as families).
The continental breakfast was good, according to guests. Reviewers said that there was a good selection of food, including a variety of fresh fruit and waffles. Several guests appreciated the convenience of being offered a free breakfast on site.
Several guests enjoyed the pool area and said it was clean and large.
The Bad
While a number of guest reviews used for this analysis reflected a positive experience, some guests did commonly complain about a few items, like unpleasant odours in the rooms and poor customer service.
A number of guests complained of musty odours coming from their rooms and suggested that more could be done to ventilate the spaces.
Customer service was an issue for some guests, who said that staff were unfriendly.
A few guests felt that the room rates were expensive compared to other area hotels at the time of their stay.
A handful of guests complained that the pool water was chilly, even though it was advertised as a heated pool.
TripAdvisor.com guest reviewers ranked this hotel #10 out of 11 Bracebridge hotels based on 30 reviews.
Hotels.com guest reviewers rated this hotel 3.7 out of 5 based on 15 reviews.
Booking.com guest reviewers rated this hotel 7.3 out of 10 based on 40 reviews.
The author called the hotel on January 15, 2013 to verify some information.
