OverviewThis hotel offers a free breakfast including a variety of hot items, including made-to-order eggs. This freebie may appeal to travellers looking for something beyond a basic breakfast included in their room rate.
Each room comes with free Wi-Fi, a coffeemaker, a hair dryer, a coffeemaker and an iron and ironing board. Guests can choose between standard rooms (queen or double beds) or suites (king or queen bed, sofabed and a jetted tub). Pets are not allowed at this hotel.
Guests are offered a free hot breakfast for free. There is also a lounge on site where guests can unwind with a drink. On-site amenities include free parking, a gym and a sauna.
Shopping is nearby at Upper Canada Mall, just under a 10-minute drive away. The Newmarket Theatre is just over a 10-minute drive away. Golfers are close to the St. Andrews Valley Golf Club, under a 10-minute drive away. Canada's Wonderland is about a 30-minute drive away. (All distances and travel time estimates: Google Maps)
Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: January 11, 2013).
The GoodWhile the bulk of reviews used for this analysis were negative, guests did like the customer service and the food offered with the free breakfast.
Guests were impressed with the selection of the food (bacon, made-to-order eggs and potatoes in addition to regular continental breakfast items).
Staff received top marks from guests who said that they were friendly, attentive and kind. Front desk staff were singled out as being particularly helpful and in tune with guests' needs.
Guests said that, although the rooms were dated, they were clean, comfortable and reasonably spacious.
The Bad
Most of the reviews used for this analysis were negative and guests commented frequently on aging decor and on unpleasant odours.
This hotel was showing its age, according to a number of guests. Hallways, carpets, bedding, linens, pillows, bathroom fixtures, tiles and drywall were all noted as needing particular attention.
A few guests complained of unpleasant odours coming from their rooms, some which had sourced from the carpets. A couple of other guests thought that their mattress was smelly. Some guests complained about lingering odours of cigarette smoke. A couple of other guests said the odours were musty.
Noise was an issue for some guests who were bothered by loud guests in the hallways and in adjacent rooms.
Guests described rooms as dark and dingy. A few guests said that the breakfast area was poorly lit as well.
A couple of guests were disappointed that they did not have fridges or microwaves in their rooms.
TripAdvisor.com guest reviewers rated this hotel 2 out of 5 based on 47 reviews.
Hotels.com guest reviewers rated this hotel 2.8 out of 5 based on 54 reviews
Expedia.ca guest reviewers rated this hotel 2.7 out of 5 based on 15 reviews.
The author called the hotel on January 11, 2013 to verify some information.
