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Free breakfast, Wi-Fi and parking but many complaints from guests

Pros
  • Free Wi-Fi, free parking, free continental breakfast
  • Good customer service, according to guests
Cons
  • Pool was shallow and cold, according to guests
  • Several guests said that beds were hard and uncomfortable
  • Guests felt that the breakfast was lacking in variety and quality
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Apr 20, 2013
Overview
This hotel features an indoor pool and a waterslide and is well-suited for guests who seek these amenities with their accommodations.

In each of the 66 rooms at this non-smoking hotel, guests can expect free Wi-Fi, air conditioning, a coffeemaker,a 27" flat screen TV, a hair dryer, a safe and an iron and ironing board. Standard rooms come with one king or two queen beds. Wheelchair-accessible rooms are available and are furnished with one queen bed and a sitting area.

Suites come with a king bed, a jetted tub, a washer and dryer, a microwave and a mini-fridge. There are family suites available with a queen bed and bunk beds. Both suites feature a sitting area.

Pets weighing up to 50 lbs are allowed for a cost of $20 per stay.

There is no restaurant on site, but guests are offered a complimentary continental breakfast daily. Off-site dining is nearby; Tim Hortons is a 2-minute walk away, McDonald's is 4 minutes away on foot, and both Subway and Greco Pizza and Donair are about a 5-minute drive from the property.

In addition to the pool and 80' waterslide, on-site amenities include free parking and a hot tub. This hotel also offers banquet, conference and meeting space as well as a business centre.

This hotel is located about a 5-minute drive from Highway 101 and is about a 20-minute walk from the downtown Windsor area. Exhibition Arena is a 3-minute walk away. Ski Martock is a 15-minute drive away. Acadia University is just over a 20-minute drive away. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, parking and breakfast (Call date: April 19, 2013)
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The Good
While the bulk of reviews used for this analysis were negative, guests did commonly praise the staff. Many reviews noted numerous complaints, but also said that, despite these shortcomings, staff were focused and very good to guests.

Staff members were warm and friendly. Front desk staff were noted as being particularly helpful. Staff went out of their way to make guests feel at home. One guest, who was in town for a hockey tournament, described in detail the extra touches that staff provided that were specific to their tastes, including themed cookies and providing their group with special meeting space in the hotel. Guests also said that staff were responsive in dealing with guest complaints.

A few guests thought the room rate was attractive and that they had received good value.
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The Bad
Based on the reviews used for this analysis, many guests encountered problems during their stays at this hotel. Their list of complaints was lengthy and varied, but they complained most commonly about the indoor pool, the beds and the quality and selection of food offered at the continental breakfast.

Guests complained that pool water was very cold, making it unpleasant to swim in. Some guests also thought that the pool was too shallow.

According to a number of guests, beds were extremely hard and uncomfortable. Guests also complained about thin pillows and worn linens that were uncomfortable as well. 

Many guests felt that the complimentary continental breakfast lacked variety. They also thought that the amount of food was sparse and of low quality. 

A number of guests complained about loud, rattling air conditioning units, and some felt they were so noisy that they interfered with quality of sleep.

Some guests said that the hotel was in an isolated location and warned future guests that there are very few dining establishments within the vicinity. Future guests may want to note that there are several fast food options available nearby on both sides of the nearby Highway 101 (as noted above).

A number of guests indicated that there were problems with door locks and key access.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #1 out of 1 hotels in Windsor with an average rating of 3.5 out of 5 based on 32 reviews.

Hotels.com guest reviewers rated this hotel 3.4 out of 5 based on 25 reviews.

Orbitz.com guest reviewers rated this hotel 4 out of 5 based on 2 reviews.

The author called the hotel on April 17, 2013 to verify some information.

Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
7.5
Good
#
2 / out of 2
hotels in Windsor

Rated 7.5/10 based on 562 reviews

Ranked #2 out of 2 hotels in Windsor

562
Map Marker Super 8 Motel Windsor Nova Scotia
63 Cole Drive, Windsor, NS