Quality Inn - SydneyQuality Inn - SydneyQuality Inn - SydneyQuality Inn - SydneyQuality Inn - SydneyQuality Inn - SydneyQuality Inn - SydneyQuality Inn - Sydney

Waterfront location, 4-minute drive to downtown, friendly staff and indoor pool

Pros
  • Free Wi-Fi, free breakfast and free parking
  • Many guests described their rooms as clean
  • The staff were frequently complimented for their professional and friendly service
  • Several reviewers found their beds to be comfortable
Cons
  • No elevator
  • Many guests were disappointed by the selection at the free breakfast
  • Several reviewers said that the carpeting in the halls was dirty
  • Several guests complained about unpleasant odours in their rooms
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Breakfast
Free Parking
Rates & Availability
Editor's Analysis
Updated Jan 25, 2013
Overview
This hotel overlooks the Sydney Harbour and is situated among other hotels and restaurants. This property is about a 4-minute drive from downtown Sydney and is well located for guests looking to explore the area by car.

This property is 100% smoke-free and all rooms include free Wi-Fi, free local calls, a flat screen TV, a coffeemaker, an iron and ironing board, a work desk, a mini-fridge, a microwave, a hair dryer and individual climate control. Select rooms also include a jetted tub and a fireplace. Rooms are furnished with either two queen beds or one king bed.

This hotel has two floors and no elevator. Free parking is available on site and pets are permitted in select rooms at no additional charge.

The on-site Cape Bretoner Restaurant and Lounge serves breakfast, lunch, dinner and Sunday brunch. Room service is also available. A free breakfast is served from 7 am to 10:30 am.

On-site recreational facilities include an indoor pool and a fitness centre. Other on-site amenities include a business centre, meeting rooms, guest laundry facilities and free newspapers.

Attractions in downtown Sydney, including dining, shopping and Casino Nova Scotia, are all accessible within a 4-minute drive. Centre 200 (arena and concert venue) is about 5 minutes away by car and Cape Breton University is a 15-minute drive away. The ferries to Newfoundland may be accessed within a 16-minute drive and the Sydney Airport (YQY) is 19 minutes away by car. (All driving time estimates: Google Maps)

Verified by a front desk agent on January 24, 2013: The free breakfast is served from 7 am to 10:30 am. Pets are permitted at no additional charge.
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The Good
The customer service was the most complimented aspect of this property, among the reviews used for this analysis. Guests described the front desk agents as friendly, accommodating, professional and quick to provide recommendations.

Many guests described their rooms as clean and their beds as comfortable.

A couple of reviewers found the location convenient for accessing area attractions by car and the ferries to Newfoundland.
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The Bad
Many guests seemed disappointed by their experience at this hotel, among the reviews sourced for this analysis. Reviewers expressed concerns about general cleanliness and the free breakfast.

While many guests found their rooms to be clean, a few reviewers thought that their rooms could have been cleaned more thoroughly. Several reviewers complained about dirty carpeting in the hallways. A couple of guests thought that some renovations could significantly improve the appearance and value of this property.

A few reviewers noticed an unpleasant musty odour in their rooms, while a couple of other guests smelled stale cigarette smoke.

Many guests were disappointed by the food and limited selection at the free breakfast. Several reviewers also mentioned that there was not enough seating in the dining area for the breakfast and some guests mentioned that they ate their breakfast while standing.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.2 out of 5, with 70% of 23 guests recommending the property.

TripAdvisor.ca ranked this hotel #8 out of 8 properties in Sydney, with an average score of 2.5 out of 5, from 62 reviews. 

Hotels.com gave this property an average score of 3.2 out of 5, based on 54 guest reviews.

The author called the hotel on January 24, 2013 to verify some information.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
6.4
Fair

Rated 6.4/10 based on 236 reviews

Ranked #6 out of 6 hotels in Sydney


7 out of 10 | Sherrill stayed October 07, 2012

"During our recent stay at Sydney, we experienced a great amount of noise from the room above. Heavy stomping on the floor by possibly a four hundred pound being awakened us or kept us awake. This was relayed to the front desk; however, it continued each night. Would we stay there again? Probably not! Even though the waitresses were delightful in their service, we need our sleep. Thus our experience with Quality Inn is neither good nor will be continued in future."

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9 out of 10 | Linda stayed September 02, 2012

"Customer Service"

"They went out of their way to give me good service. Would definetly recommend this hotel to anyone going to Sydney"

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3 out of 10 | Leo terence stayed October 06, 2011

"worse room ever"

"room with a jail cell window, dirty hall carpets and indiferent staff"

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9 out of 10 | Cheryl stayed July 22, 2011

"great customer service"

"Staff was extemely polite and helpful"

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7 out of 10 | Verified Guest stayed January 22, 2011

"good location"

"If u ask for the ground floor its really in the basement. So. Main level is 2nd floor!! The stair case could be swept and vacuumed. The room was clean but nothing spectacular!!"

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7 out of 10 | Gerard stayed December 23, 2010


5 out of 10 | Helen stayed November 03, 2010


8 out of 10 | Ernie stayed October 16, 2010


6 out of 10 | Verified Guest stayed September 18, 2010

"misinformed"

"was told continental breakfast would be served until 11am. went to restaurant at 10:45 and continental breakfast was finished at 10am. other than that, everything was good."

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6 out of 10 | Colonel william j stayed August 14, 2010

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4 out of 10 | Verified Guest stayed August 24, 2006


9 out of 10 | Mark g. stayed August 02, 2006

"I stayed at this establishment due to business. Having forgotten essential papers, I was in a panic state. The gentleman at the front desk was extremely helpful...providing me with phone numbers, use of fax machine, and directions."

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9 out of 10 | Verified Guest stayed April 16, 2006


8 out of 10 | Tim stayed January 23, 2006

"Customer service was sincere and attentive. Amenities were close and in house bar and restaurant were nice touches. Overall a good, quiet stay."

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8 out of 10 | Larry stayed August 05, 2005

"We were given the handi-cap room and the shower was not very easy to use for us standing people. We did not request it but I guess it was the last non smoker."

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Map Marker Quality Inn - Sydney
560 Kings Road, Sydney, NS