OverviewThis hotel overlooks the Sydney Harbour and is situated among other hotels and restaurants. This property is about a 4-minute drive from downtown Sydney and is well located for guests looking to explore the area by car.
This property is 100% smoke-free and all rooms include free Wi-Fi, free local calls, a flat screen TV, a coffeemaker, an iron and ironing board, a work desk, a mini-fridge, a microwave, a hair dryer and individual climate control. Select rooms also include a jetted tub and a fireplace. Rooms are furnished with either two queen beds or one king bed.
This hotel has two floors and no elevator. Free parking is available on site and pets are permitted in select rooms at no additional charge.
The on-site Cape Bretoner Restaurant and Lounge serves breakfast, lunch, dinner and Sunday brunch. Room service is also available. A free breakfast is served from 7 am to 10:30 am.
On-site recreational facilities include an indoor pool and a fitness centre. Other on-site amenities include a business centre, meeting rooms, guest laundry facilities and free newspapers.
Attractions in downtown Sydney, including dining, shopping and Casino Nova Scotia, are all accessible within a 4-minute drive. Centre 200 (arena and concert venue) is about 5 minutes away by car and Cape Breton University is a 15-minute drive away. The ferries to Newfoundland may be accessed within a 16-minute drive and the Sydney Airport (YQY) is 19 minutes away by car. (All driving time estimates: Google Maps)
Verified by a front desk agent on January 24, 2013: The free breakfast is served from 7 am to 10:30 am. Pets are permitted at no additional charge.
The GoodThe customer service was the most complimented aspect of this property, among the reviews used for this analysis. Guests described the front desk agents as friendly, accommodating, professional and quick to provide recommendations.
Many guests described their rooms as clean and their beds as comfortable.
A couple of reviewers found the location convenient for accessing area attractions by car and the ferries to Newfoundland.
The Bad
Many guests seemed disappointed by their experience at this hotel, among the reviews sourced for this analysis. Reviewers expressed concerns about general cleanliness and the free breakfast.
While many guests found their rooms to be clean, a few reviewers thought that their rooms could have been cleaned more thoroughly. Several reviewers complained about dirty carpeting in the hallways. A couple of guests thought that some renovations could significantly improve the appearance and value of this property.
A few reviewers noticed an unpleasant musty odour in their rooms, while a couple of other guests smelled stale cigarette smoke.
Many guests were disappointed by the food and limited selection at the free breakfast. Several reviewers also mentioned that there was not enough seating in the dining area for the breakfast and some guests mentioned that they ate their breakfast while standing.
Expedia.ca gave this hotel an average score of 3.2 out of 5, with 70% of 23 guests recommending the property.
TripAdvisor.ca ranked this hotel #8 out of 8 properties in Sydney, with an average score of 2.5 out of 5, from 62 reviews.
Hotels.com gave this property an average score of 3.2 out of 5, based on 54 guest reviews.
The author called the hotel on January 24, 2013 to verify some information.
