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Quality Inn - Sydney

Quality Inn - Sydney is a 2 star hotel in Sydney, Nova Scotia, Canada 560 Kings Road, Sydney, NS, Canada
Estimated Price
$126
CAD
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Guest Reviews
Amenities
Booking Information

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Waterfront location, 4-minute drive to downtown, friendly staff and indoor pool

Pros
  • Free Wi-Fi, free breakfast and free parking
  • Many guests described their rooms as clean
  • The staff were frequently complimented for their professional and friendly service
  • Several reviewers found their beds to be comfortable
Cons
  • No elevator
  • Many guests were disappointed by the selection at the free breakfast
  • Several reviewers said that the carpeting in the halls was dirty
  • Several guests complained about unpleasant odours in their rooms

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Editor's Analysis
Updated on Jan 25, 2013
Overview
This hotel overlooks the Sydney Harbour and is situated among other hotels and restaurants. This property is about a 4-minute drive from downtown Sydney and is well located for guests looking to explore the area by car.

This property is 100% smoke-free and all rooms include free Wi-Fi, free local calls, a flat screen TV, a coffeemaker, an iron and ironing board, a work desk, a mini-fridge, a microwave, a hair dryer and individual climate control. Select rooms also include a jetted tub and a fireplace. Rooms are furnished with either two queen beds or one king bed.

This hotel has two floors and no elevator. Free parking is available on site and pets are permitted in select rooms at no additional charge.

The on-site Cape Bretoner Restaurant and Lounge serves breakfast, lunch, dinner and Sunday brunch. Room service is also available. A free breakfast is served from 7 am to 10:30 am.

On-site recreational facilities include an indoor pool and a fitness centre. Other on-site amenities include a business centre, meeting rooms, guest laundry facilities and free newspapers.

Attractions in downtown Sydney, including dining, shopping and Casino Nova Scotia, are all accessible within a 4-minute drive. Centre 200 (arena and concert venue) is about 5 minutes away by car and Cape Breton University is a 15-minute drive away. The ferries to Newfoundland may be accessed within a 16-minute drive and the Sydney Airport (YQY) is 19 minutes away by car. (All driving time estimates: Google Maps)

Verified by a front desk agent on January 24, 2013: The free breakfast is served from 7 am to 10:30 am. Pets are permitted at no additional charge.
The Good
The customer service was the most complimented aspect of this property, among the reviews used for this analysis. Guests described the front desk agents as friendly, accommodating, professional and quick to provide recommendations.

Many guests described their rooms as clean and their beds as comfortable.

A couple of reviewers found the location convenient for accessing area attractions by car and the ferries to Newfoundland.

The Bad
Many guests seemed disappointed by their experience at this hotel, among the reviews sourced for this analysis. Reviewers expressed concerns about general cleanliness and the free breakfast.

While many guests found their rooms to be clean, a few reviewers thought that their rooms could have been cleaned more thoroughly. Several reviewers complained about dirty carpeting in the hallways. A couple of guests thought that some renovations could significantly improve the appearance and value of this property.

A few reviewers noticed an unpleasant musty odour in their rooms, while a couple of other guests smelled stale cigarette smoke.

Many guests were disappointed by the food and limited selection at the free breakfast. Several reviewers also mentioned that there was not enough seating in the dining area for the breakfast and some guests mentioned that they ate their breakfast while standing.
Expedia.ca gave this hotel an average score of 3.2 out of 5, with 70% of 23 guests recommending the property.

TripAdvisor.ca ranked this hotel #8 out of 8 properties in Sydney, with an average score of 2.5 out of 5, from 62 reviews. 

Hotels.com gave this property an average score of 3.2 out of 5, based on 54 guest reviews.

The author called the hotel on January 24, 2013 to verify some information.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews
6.3
Fair
Guest Rating Explained
Rating: 6.3 / 10 Details

No. of guest reviews: 143
Guest Recommended: Yes
Guest Ranking Explained

Quality Inn - Sydney is #6 out of 6 hotels in Sydney ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Unknown
Sherrill from Innisfail, AB CA rated Quality Inn - Sydney 7 out of 10 on October 07, 2012 Verified Guest Hotel Review

"During our recent stay at Sydney, we experienced a great amount of noise from the room above. Heavy stomping on the floor by possibly a four hundred pound being awakened us or kept us awake. This was relayed to the front desk; however, it continued each night. Would we stay there again? Probably not! Even though the waitresses were delightful in their service, we need our sleep. Thus our experience with Quality Inn is neither good nor will be continued in future."
Hotel review by guest is Positive
Linda from Bon Accord, AB CA rated Quality Inn - Sydney 9 out of 10 on September 02, 2012 Verified Guest Hotel Review

"Customer Service"
"They went out of their way to give me good service. Would definetly recommend this hotel to anyone going to Sydney"
Hotel review by guest is Negative
Leo terence from Corner Brook, NF CA rated Quality Inn - Sydney 3 out of 10 on October 06, 2011 Verified Guest Hotel Review

"worse room ever"
"room with a jail cell window, dirty hall carpets and indiferent staff"
Hotel review by guest is Positive
Cheryl from North York, ON CA rated Quality Inn - Sydney 9 out of 10 on July 22, 2011 Verified Guest Hotel Review

"great customer service"
"Staff was extemely polite and helpful"
Hotel review by guest is Positive
Verified Guest from Corner Brook, NF CA rated Quality Inn - Sydney 7 out of 10 on January 22, 2011 Verified Guest Hotel Review

"good location"
"If u ask for the ground floor its really in the basement. So. Main level is 2nd floor!! The stair case could be swept and vacuumed. The room was clean but nothing spectacular!!"
Hotel review by guest is Positive
Gerard from Dartmouth, NS CA rated Quality Inn - Sydney 7 out of 10 on December 23, 2010 Verified Guest Hotel Review
Hotel review by guest is Negative
Helen from Bridgewater, NS CA rated Quality Inn - Sydney 5 out of 10 on November 03, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Ernie from Cardigan, PE CA rated Quality Inn - Sydney 8 out of 10 on October 16, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Corner Brook, NF CA rated Quality Inn - Sydney 6 out of 10 on September 18, 2010 Verified Guest Hotel Review

"misinformed"
"was told continental breakfast would be served until 11am. went to restaurant at 10:45 and continental breakfast was finished at 10am. other than that, everything was good."
Hotel review by guest is Positive
Colonel william j from Gloucester, VA US rated Quality Inn - Sydney 6 out of 10 on August 14, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Negative
Verified Guest from Moncton, NB US rated Quality Inn - Sydney 4 out of 10 on August 24, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Mark g. from Lantz, NS CA rated Quality Inn - Sydney 9 out of 10 on August 02, 2006 Verified Guest Hotel Review

"I stayed at this establishment due to business. Having forgotten essential papers, I was in a panic state. The gentleman at the front desk was extremely helpful...providing me with phone numbers, use of fax machine, and directions."
Hotel review by guest is Positive
Verified Guest from Truro, NS CA rated Quality Inn - Sydney 9 out of 10 on April 16, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Tim from Darthmouth, NS CA rated Quality Inn - Sydney 8 out of 10 on January 23, 2006 Verified Guest Hotel Review

"Customer service was sincere and attentive. Amenities were close and in house bar and restaurant were nice touches. Overall a good, quiet stay."
Hotel review by guest is Positive
Larry from Mount Pearl, NF CA rated Quality Inn - Sydney 8 out of 10 on August 05, 2005 Verified Guest Hotel Review

"We were given the handi-cap room and the shower was not very easy to use for us standing people. We did not request it but I guess it was the last non smoker."


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Bar / Lounge
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Convention Center
  • Conference Room(s)
  • Currency Exchange
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • DVD Player
  • Laundry service
  • Photocopier
  • Ticket Service
  • Bathrobes
  • Pool Indoor
  • Coffee Shop/Cafeteria
  • Picnic Area/Tables
  • Ice Machine
  • Self Laundry

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6.3
Fair

#6 out of 6 hotels in Sydney city based on 143 guest reviews

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