Holiday Inn Sydney WaterfrontHoliday Inn Sydney WaterfrontHoliday Inn Sydney WaterfrontHoliday Inn Sydney Waterfront

Indoor pool, fitness centre, on-site restaurant, downtown waterfront location

Pros
  • Free Wi-Fi and free parking
  • Many guests described their rooms as clean
  • Many reviewers praised the harbour views from their rooms
  • The staff were frequently complimented for their friendly service
  • Many guests found the location convenient for exploring the downtown area on foot
  • A couple of reviewers enjoyed the indoor pool
Cons
  • A couple of guests thought that the hotel interiors appeared dated
  • A couple of reviewers complained about limited parking
jump to full editor's analysis (below)
Freebies
Free Wi-Fi
Free Parking
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Editor's Analysis
Updated Jul 30, 2013
Overview
This hotel is situated on the Sydney Harbour in downtown Sydney. This property provides direct access to the boardwalk and is well located for guests who are looking to explore the waterfront area on foot.

This hotel is 100% smoke-free and all rooms include free Wi-Fi, a flat screen TV with pay-per-view movies, a work desk, a hair dryer, an iron and ironing board, a coffeemaker and individual climate control. Select rooms feature views of the harbour. Rooms are furnished with one queen bed, two queen beds or one king bed. 

Suites at this hotel are furnished with one king bed and a sofabed and also include a wet bar, a jetted tub, a microwave and a mini-fridge.

Free parking is available on site and pets are permitted for an additional fee of $35 per stay.

The on-site Highland Mermaid restaurant serves breakfast and dinner, while the Crown & Moose Pub serves lunch and dinner. Room service is also available from 7 am to 10 pm. Breakfast is free for children under 12-years-old and select room packages include a fee a la carte breakfast at the restaurant.

Other on-site amenities include an indoor pool (open 5:30 am to 11 pm), a fitness centre, a business centre, dry cleaning, guest laundry facilities, an ATM, ice machines, free newspapers and safe deposit boxes.

There are many restaurants and boutique shops located within a 5-minute walk of this hotel, while the Casino Nova Scotia (table games and slots) is 7 minutes away on foot. Centre 200 (arena and concert venue) is an 8-minute walk away. 

Cape Breton University and the Sydney Airport (YQY) are both about 16 minutes away by car. The ferries to Newfoundland, in North Sydney, are accessible within a 20-minute drive. The Fortress of Louisberg (18th century French fortress) is about 30 minutes away by car. (All walking and driving time estimates: Google Maps)
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The Good
Among the reviews used for this analysis, many guests described overall pleasant and satisfactory stays, with several aspects of the hotel receiving praise.

Many reviewers described their rooms as clean and a few guests found their rooms to be spacious. Many guests were impressed with the harbour views from their rooms.

The staff were frequently complimented for their friendly and accommodating service. One reviewer said that the customer service was fantastic, while another reviewer said that the front desk agents went above and beyond.

Many guests thought that the downtown and harbourfront location was a highlight of this property. One reviewer said that this hotel was within "walking distance of everything".

A couple of guests mentioned that they enjoyed the indoor pool.

There were mixed reviews for the on-site restaurant. Several guests thought that the food was good, while several other reviewers disagreed (see below for more details).
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The Bad
There were a few common concerns found for this property, among the reviews used for this analysis.

As mentioned above, there were mixed reviews for the on-site restaurant. A couple of guests thought that the food was poor tasting and a couple of other reviewers found the service to be slow. One reviewer thought that the prices were expensive at the restaurant.

A couple of guests complained about a lack of available parking and one reviewer said that she resorted to parking on the street.

A couple of reviewers thought that the hotel's interior appeared dated.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.1 out of 5, with 100% of 9 guests recommending the property.

TripAdvisor.ca ranked this hotel #4 out of 8 properties in Sydney, with an average score of 4 out of 5, from 22 reviews.

Booking.com gave this property an average score of 7.8 out 10, based on 16 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
7.8
Good

Rated 7.8/10 based on 234 reviews

Ranked #3 out of 1 hotels in Sydney


8 out of 10 | Tara stayed February 23, 2014

"Lacking in housekeeping but great service"

"I booked two rooms. Upon entering one there was an overpowering smell of vomit. Upon entering the other there was a dirty facecloth laying on the floor. We called front desk and they switched the smelly room for another room with no issues. Throughout the evening the kids discovered cheesies behind the curtains, cups, beer caps, deflated ballon, hockey stick and a homemade tape ball under the beds. Finally we met with the night manager and expressed our dissatisfaction. He was very good about it and refunded the price of both rooms and compd our breakfasts for the next morning. Although the lack of cleanliness made me a bit uneasy I will give this hotel another try as the desk service was excellent"

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8 out of 10 | Paul stayed July 23, 2013

"Cathy"

"Recommend this hotel, clean, close to everything and reasonably priced. Had a great stay."

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7 out of 10 | Lynda stayed December 17, 2011

"Satisfactory. Pleasant staff."

"Great service and food in the lounge."

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7 out of 10 | Verified Guest stayed August 07, 2006

"It was very pricy. i have stayed right across the counbtry and spent much less that this hotel."

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8 out of 10 | Geoff stayed June 22, 2006

"Being from the US, we asked the front staff for directions a few times and found the directions to be either wrong or incomplete. We were given directions as if we knew where we were going which is not helpful. This, and the lack of AC in the restaurant, were the only complaints. Food and views were wonderful. Would stay again."

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3 out of 10 | Roger stayed July 10, 2004

"There were kids playing in the hall and playing with the elevator. Holding it until the bell rang. A bit unecessary for the price charged."

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5 out of 10 | William stayed May 05, 2004

"They might spend a little money on basic maintennce - peeling skid strips in the bathtub; old and frayed bath mats. They could use a new chef."

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Map Marker Holiday Inn Sydney Waterfront
300 Esplanade, Sydney, NS