This hotel is situated on the Sydney Harbour in downtown Sydney. This property provides direct access to the boardwalk and is well located for guests who are looking to explore the waterfront area on foot.
This hotel is 100% smoke-free and all rooms include free Wi-Fi, a flat screen TV with pay-per-view movies, a work desk, a hair dryer, an iron and ironing board, a coffeemaker and individual climate control. Select rooms feature views of the harbour. Rooms are furnished with one queen bed, two queen beds or one king bed.
Suites at this hotel are furnished with one king bed and a sofabed and also include a wet bar, a jetted tub, a microwave and a mini-fridge.
Free parking is available on site and pets are permitted for an additional fee of $35 per stay.
The on-site Highland Mermaid restaurant serves breakfast and dinner, while the Crown & Moose Pub serves lunch and dinner. Room service is also available from 7 am to 10 pm. Breakfast is free for children under 12-years-old and select room packages include a fee a la carte breakfast at the restaurant.
Other on-site amenities include an indoor pool (open 5:30 am to 11 pm), a fitness centre, a business centre, dry cleaning, guest laundry facilities, an ATM, ice machines, free newspapers and safe deposit boxes.
There are many restaurants and boutique shops located within a 5-minute walk of this hotel, while the Casino Nova Scotia (table games and slots) is 7 minutes away on foot. Centre 200 (arena and concert venue) is an 8-minute walk away.
Cape Breton University and the Sydney Airport (YQY) are both about 16 minutes away by car. The ferries to Newfoundland, in North Sydney, are accessible within a 20-minute drive. The Fortress of Lousiberg (18th century French fortress) is about 30 minutes away by car. (All walking and driving time estimates: Google Maps)
Among the reviews used for this analysis, many guests described overall pleasant and satisfactory stays, with several aspects of the hotel receiving praise.
Many reviewers described their rooms as clean and a few guests found their rooms to be spacious. Many guests were impressed with the harbour views from their rooms.
The staff were frequently complimented for their friendly and accommodating service. One reviewer said that the customer service was fantastic, while another reviewer said that the front desk agents went above and beyond.
Many guests thought that the downtown and harbourfront location was a highlight of this property. One reviewer said that this hotel was within "walking distance of everything".
A couple of guests mentioned that they enjoyed the indoor pool.
There were mixed reviews for the on-site restaurant. Several guests thought that the food was good, while several other reviewers disagreed (see below for more details).
There were a few common concerns found for this property, among the reviews used for this analysis.
As mentioned above, there were mixed reviews for the on-site restaurant. A couple of guests thought that the food was poor tasting and a couple of other reviewers found the service to be slow. One reviewer thought that the prices were expensive at the restaurant.
A couple of guests complained about a lack of available parking and one reviewer said that she resorted to parking on the street.
A couple of reviewers thought that the hotel's interior appeared dated.
gave this hotel an average score of 4.1 out of 5, with 100% of 9 guests recommending the property.
TripAdvisor.ca ranked this hotel #4 out of 8 properties in Sydney, with an average score of 4 out of 5, from 22 reviews.
Booking.com gave this property an average score of 7.8 out 10, based on 16 guest reviews.