OverviewThe Comfort Inn Sydney hotel is located on the west side of Kings Road and to the south of Alexandra Street in Sydney, Nova Scotia. Facilities at the property include free parking, luggage storage, a business centre, and free use of a nearby fitness centre (not walking distance, about a five-minute drive*). The hotel does not have a restaurant on site however a complimentary deluxe continental breakfast is available.
The two-story hotel (no elevator*) has 61 guest rooms and amenities include free local calls, free wireless high speed Internet, 32" flat screen televisions, air conditioning, and blackout drapes. Some rooms at the hotel come with microwaves and fridges however they are on a request basis only.
Rooms at the hotel have either one queen bed or two doubles and there are both smoking and non-smoking options available.
Check in time is at 2pm while check out time is at 11am.
Casino Nova Scotia is about 1.6km from the hotel while Cape Breton University is 10.3km away (driving distances - Google Maps).
*Verified with front desk (call date: March 23rd, 2012).
The GoodGuests that stayed at the Comfort Inn Sydney were pretty mixed on their opinions of the property. On the plus side, the hotel staff and the location of the property both received numerous compliments.
The hotel staff were frequently described as either "friendly" or "helpful." One guest, for example, explained how he/she forgot a valuable item in her room and the front desk agent she spoke to found it and made efforts to have it returned. Other guests indicated that the hotel staff were welcoming and that they provided good customer service.
The location of the property was well-liked for a few different reasons. Some guests found that the hotel was close to restaurants and others were satisfied with the connections to destinations in and around Sydney. For example, patrons were able to get downtown with ease and some patrons mentioned that they arrived at the hotel after taking the ferry from Newfoundland.
The hotel seemed to meet guest standards for cleanliness and comfort. Several guests called the property clean and multiple guests said that their rooms were comfortable.
The Bad
Guests that were not happy with the hotel generally focused on one of two areas: the breakfast or the hotel's limited facilities.
In regard to the breakfast, several guests did not like that there was very limited seating in the 'dining' area. Many guests said that they had to take their food back to their rooms because the "breakfast area was small with no seating." Occasionally a guest also mentioned that the food selection was limited. One adamant guest said it was the "sparsest" breakfast he and his companion had "ever encountered over the last twenty-five years."
The facilities at the hotel seemed to be limited as well. One guest complained that there was no pool while multiple guests seemed inconvenienced by the fact that the hotel did not have an elevator.
TripAdvisor.com ranked the hotel 2nd of 9 hotels in Sydney and the site had 20 reviews.
CanadianHotelGuide.com guest ratings averaged to 6.7 points out of 10 and the site had 10 reviews.
Booking.com guest ratings averaged to 7.6 points out of 10 and the site had 7 reviews.
Hotels.com guest ratings averaged to 4.3 points out of 5 and the site had 3 reviews.
Front Desk Agent: no elevator, fitness centre is a short drive.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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