Comfort Inn SydneyComfort Inn SydneyComfort Inn SydneyComfort Inn Sydney

On Hwy 4, guests praised cleanliness & staff, but concerns about dated interiors 

Pros
  • Free Wi-Fi, free breakfast and free parking
  • Many guests described their rooms as clean
  • The staff were frequently complimented for their friendly service
  • Several reviewers found the beds comfortable
  • Several guests thought that the room rates were reasonable
  • Several reviewers said that their rooms were quiet
Cons
  • No elevator (two floors)
  • Many guests found the room interiors dated and in need of renovations
  • A couple of guests complained that the dining room for the free breakfast was too small
jump to full editor's analysis (below)
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
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Editor's Analysis
Updated Jul 21, 2014
Overview
This hotel is situated along Highway 4 and is within a 2-minute drive of downtown Sydney. With no on-site dining or recreational facilities, this property is well suited for guests looking to explore the area by car.

All rooms are smoke free and include free Wi-Fi (available throughout the hotel), a flat screen TV, a coffeemaker, a desk, free local calls, an iron and ironing board, a hair dryer and individual climate control. Select rooms also include a sofabed, a mini-fridge and a microwave. One wheelchair-accessible room is available on the ground floor. Pets are permitted in select rooms for an additional fee of $10 per stay. This hotel has two floors but no elevator.

A free continental breakfast is served from 6:30 am to 9:30 am on weekdays and from 7 am to 10 on weekends. This hotel does not have an on-site restaurant.

Free parking is available on site. Other on-site amenities include a business centre, safe deposit boxes, luggage storage, free newspapers, a 24-hour front desk and dry cleaning service.

Downtown Sydney, which is a 2-minute drive away, includes Centre 200, the waterfront boardwalk, shops and restaurants. The Membertou Trade & Convention Centre is 3 minutes away by car. The Sydney Airport (YQY) is 18 minutes away by car, while the Marine Atlantic Ferry Terminal (offering service to Newfoundland) is a 20-minute drive away.

Access to the Cabot Trail is about 65 minutes away by car. (All driving time estimates: Google Maps)

Verified by a front desk agent on May 23, 2014: In-room amenities, wheelchair accessibility, pet policy, free Wi-Fi, dining details, parking details, recreational facilities and on-site amenities.
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The Good
Many guests seemed generally satisfied with their stay at this hotel, among the reviews used for this analysis.

The rooms were often described as clean and generally comfortable. Several guests added that their rooms were quiet, while several other reviewers thought that the beds were comfortable. However, there were a few complaints about guest rooms (see below for more details). 

The staff were frequently complimented for their friendly and welcoming service. However, a couple of reviewers mentioned issues with staff (see below for more details). 

Several guests found the room rates reasonable.

Several reviewers appreciated the free breakfast. However, a couple of guests complained about the breakfast (see below for more details).
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The Bad
There were several common concerns found for this hotel, among the reviews sourced for this editorial.

The room interiors were described as dated and in need of renovations by many guests, while a few reviewers specifically mentioned that the carpeting throughout the hotel appeared stained. A couple of guests complained about smelling cigarette smoke in the halls, while a couple of other reviewers noticed an unpleasant smell of cleaning solution in their rooms.

While several guests appreciated the free breakfast, a couple of guests complained about the food. A couple of other reviewers thought that the dining area was too small.

The staff were frequently complimented by guests, as mentioned above, but a couple of other reviewers complained abut unprofessional service from the front desk agents.
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Show Sources
Sources
TripAdvisor.ca ranked this hotel #6 out of 8 hotels in Sydney, with an average score of 3.5 out of 5, from 62 reviews.

Expedia.ca gave this hotel an average score of 3.9 out of 5, with 94% of 36 guests recommending the property.

The author called the hotel on May 25, 2014 to verify some information.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
7.7
Good

Rated 7.7/10 based on 122 reviews

Ranked #4 out of 1 hotels in Sydney


9 out of 10 | Rosemary stayed August 14, 2012

"Comfort Inn"

"comfortable room with ironing board and coffee maker. Outside door from side parking lot is very heavy and you have to climb step to get into the hotel. Difficult to manage luggage and the door. Non-working vending machine on my floor 8/12. Convenient to shopping and downtown restaurants"

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5 out of 10 | Ludger stayed August 13, 2012

"improvement needed"

"The rooms were clean, the staff friendly. It's a 15min walk to the harbour, the pubs, restaurants, etc. Internet access: Bring your own computer. Even at B & B's we had access to shared computers, a standard in any other hotel I stayed so far. The big surprise was waiting for us the next morning. We had to share 3 seats in the lobby with other guests or to eat in a makeshift staff room. Another "surprise" was the fact that the guests had to use paper plates, plastic cutlery, and "enjoy" their beverages out of styrofoam cups. The breakfast is below standard considering the price tag for an overnight stay at this hotel, a price tag that should have been far lower considering the cost cutting with respect to the breakfast. For a few extra dollars more we had exceptional service and breakfast at the Marriott Hotel in Halifax. I can only discourage anyone intending to stay at the Comfort Inn."

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8 out of 10 | Verified Guest stayed August 30, 2009

"eggs old at breakfast"

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4 out of 10 | Victor stayed August 16, 2009

"The ferry from Newfoundland was delayed so we arrived at the hotel after 1:00am and were assigned a smoking room, the last double room available. The stench in that room was unbearable so we had to settle for a queen room with a pull-out. It was a very small and uncomfortable bed for the 2 people who had to sleep on it. The staff did their best to help us find another hotel but there was nothing available in that city. The manager slightly discounted our rate but we did not get the value that we paid for. The breakfast area is very small so the guests must bring their brakfast to their room or eat it on their lap, sitting on the few chairs in the lobby."

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Verified Guest stayed August 16, 2009

"One of the hostess at the front desk was very rude to me - she made a comment about how lucky I am to be married to my husband as he was taking care of my little boy outside while I was getting ready. The comment was unacceptable - it's none of her business!"

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8 out of 10 | Verified Guest stayed June 11, 2006

"Staff were very pleasant and helpful."

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8 out of 10 | Ed stayed July 07, 2004

"Detour signs made finding the hotel difficult, and the kids missed having a pool in the hotel. The breakfast area seemed quite cramped but having the vehicle right outside the sliding doors was a great bonus."

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4 out of 10 | Verified Guest stayed February 25, 2004

"The hotel is not in a convenient location. They have a continental breakfast for 2.99....Country Inn has a much better one that is complimentary. Although there were only a couple of occupants my room was on the second floor (no elevator) and down 2 long corridors. I didn't bother with breakfast, it was just to far away, to drag all the way back to my room. Speaking of my room, it seemed a bit cool when I arrived so I adjusted the temp. up a bit and went to bed as I had put in a very long day. During the night I was freezing, there were no extra blankets in the room and I was to cold to get up to phone for someone to come and adjust the heater. In the morning when I checked the thermostat the room temp was 15 degrees. I told the guy at the desk when I was checking out at 7AM. His reaction was a shrug and his comment, "Oh that's to bad, did you call anyone about it?" It was late at night, I wasn't dressed and didn't want to let someone into my room or to start packing up to move to another room...I should have done that immediately when I arrived and located the room but I was just to tiredand didn't realize at that time how very cold it actually was. Very cold...I couldn't get out of this place fast enough!!!"

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Map Marker Comfort Inn Sydney
368 Kings Rd., Sydney, NS