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Attentive customer service within a 10-minute walk of North Sydney Mall

Pros
  • Free Wi-Fi, free parking
  • Guests were impressed with tasty, plentiful food at the on-site restaurant
  • Rooms were clean, according to guests
  • Reviewers felt staff were focused on guest needs
Cons
  • Guests felt that the furniture needed updating
  • Some guests complained about noisy air conditioning units
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Apr 18, 2013
Overview
This hotel features hearty, home-style cooking in its on-site restaurant and is well suited for travellers who seek this type of menu on site with their accommodations.

Each one of the 47 rooms at this hotel has free Wi-Fi, a hair dryer, a TV and an iron and ironing board. Rooms are furnished with either queen or double bed(s). Some rooms have a mini-fridge and a microwave. There are also cottages available with three bedrooms, a full kitchen (stove, fridge, dishwasher, pots, pans, dishes and cutlery) and a fireplace. Pets are allowed free of charge.

The Clansman Restaurant serves breakfast, lunch and dinner daily. On-site amenities include free parking, an outdoor pool, a coin laundry and a BBQ area.

Within a 10-minute walk of this hotel is the North Sydney Mall. The Northern Yacht Club is a 5-minute drive away. This hotel can serve as a home base for day trips as well, as both the Alexander Graham Bell Museum and the beginning of the Cabot Trail are about a 40-minute drive away. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi and parking (Call date: April 18, 2013)
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The Good
Based on most of the reviews used for this analysis, guests enjoyed their stays at this hotel. Most of their positive experiences could be attributed to the high level of customer service. It is important to note that pre-2010, many reviewers reported being unhappy with their rooms. The hotel was renovated in 2010 and recent reviews are more positive. However, there were a limited total number of reviews available to source for this editorial.

There was a sense from guests that staff took pride in providing excellent, personalized service and in creating a welcoming, pleasant environment.They anticipated guest needs and responded quickly to requests.

A number of guests raved about the food served in the on-site restaurant. Food was fresh, home-cooked, had large portions and was of high quality.

Guests appreciated this hotel's price point and said that they felt that there was good value received for the room rate.

Rooms were cleaned with detail, according to guests, and were bright and airy.

There were some peripheral comments about comfy beds.
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The Bad
There were limited reviews available at the time of this analysis. While many of the reviews used for this analysis were favourable, reviews from 2010 and older, before the hotel's renovations, had a more negative tone, as noted above.

While several guests commented favourably on several of the updates that had been made to the rooms (i.e. new beds, new fridges, refurbished bathrooms), some guests felt that more work needed to be done in the rooms to make them modern. Furniture and general decor were described as worn and shabby.

Some guests complained about loud, rattling air conditioning units that they found bothersome to the point that it interfered with sleep and had to be turned off at night.

A handful of guests had difficulty with Wi-Fi access.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #2 of 3 hotels in Sydney with an average rating of 3 out of 5 based on 10 reviews.

Hotels.com guest reviewers rated this hotel 4.5 out of 5 based on 2 reviews.

The author called the hotel on April 18, 2013 to verify some information.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
6.4
Fair
#
2 / out of 2
hotels in North Sydney

Rated 6.4/10 based on 53 reviews

Ranked #2 out of 2 hotels in North Sydney

53
Location
  • Cape Breton Island
Map Marker Clansman Motel
9 Baird Street, North Sydney, NS