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Great staff and clean rooms, some concerns with lack of elevator and smoke odour

Pros
  • Free Wi-Fi, free parking, free breakfast
  • The hotel's staff were a source of many compliments by reviewers
  • Many guests were pleased with their clean and spacious rooms
  • The hotel's breakfast was praised by several lodgers
Cons
  • Some guests were disappointed the hotel did not have an elevator to the second floor
  • Cigarette odours were reported by a few guests staying in non-smoking rooms
  • A few reviewers reported noise disturbances during their stay
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Jan 21, 2013
Overview
Located off the Trans-Canada Highway and a 3-minute walk from Highland Square Shopping Mall, the Comfort Inn New Glasgow may appeal to business and vacation travellers who require a pet-friendly stopover hotel close to the highway.

This hotel has 62 air-conditioned guest rooms, all of which offer one queen or two double beds, free Wi-Fi, cable TV, a coffeemaker, a desk, a hair dryer, and an iron and ironing board. Rooms with a microwave, a mini-fridge and a sofabed are available upon request. They hotel offers a business centre, free parking, and a free continental breakfast. Up to two pets are permitted per room free of charge, and the hotel is wheelchair accessible.

Restaurants nearby include Wendy's (next door), and Swiss Chalet, which can be found roughly 4 minutes from the hotel on foot. 
The Glasgow Square Theatre is a 4-minute drive northeast, while the Pictou County Sports Heritage Hall of Fame is a 10-minute drive northward. The Caribou Ferry is about an 18-minute drive north, and Halifax Stanfield International Airport (YHZ) is an hour and 20-minute drive southwest. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, up to 2 pets permitted per room free of charge. (Call date: January 20, 2013).

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The Good
The majority of reviews consulted for this analysis were positive, with much praise going to the hotel's staff, rooms, and breakfast.

Numerous guests praised the customer service they received while staying at this hotel. They found the staff to be friendly and helpful, providing great service. One guest exclaimed, "The friendly staff make this my hotel of choice whenever I am in the New Glasgow area!".

The accommodations provided were a source of many compliments from reviewers. They described their rooms to be clean and spacious, with comfortable beds and good water pressure.

Several patrons were pleased with the free continental breakfast provided. Reviewers mentioned the staff were attentive to the breakfast area and replenished the items frequently. It should be noted however, that some patrons were disappointed with the breakfast area, and reported it as small with only a few places to eat. Many guests ended up taking their food back to their rooms.
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The Bad
While most of the reviews consulted for this analysis were positive, there were a few common complaints among them, which included the lack of elevator, smoke odours and noise transfer.

Some guests were disappointed the hotel didn't have an elevator. They described having to carry heavy luggage up the stairs to their second-floor rooms as an inconvenience, and recommended that those with mobility issues book rooms on the first floor.

A few reviewers complained of smoke odours at this hotel. They reported smelling cigarette smoke in non-smoking rooms, as well as in the hallways. 

Noise disturbances were reported by a few lodgers. They described hearing guests in adjacent rooms, highway noise, doors slamming shut in the hallways, as well as noise from hockey teams late at night staying in the hotel.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #2 out of 2 New Glasgow hotels from 29 reviews.

Booking.com guest reviews rated the hotel 8.1 out of 10 from 14 reviews.

The author called the hotel on January 20, 2013 to confirm some information.

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
7.9
Good
#
1 / out of 3
hotels in New Glasgow

Rated 7.9/10 based on 402 reviews

Ranked #1 out of 3 hotels in New Glasgow

402
Map Marker Comfort Inn New Glasgow
740 Westville Rd., New Glasgow, NS