Downtown hotel on pedway system, on-site dining, pool & hot tub, excellent staff
- Free Wi-Fi
- Many guests described their rooms and the hotel in general as well appointed
- The staff were frequently complimented for their professional service
- Many reviewers found the hotel well located for accessing the pedway system and exploring downtown on foot
- Several guests found the beds comfortable
- Several reviewers enjoyed the indoor pool and hot tub
- A few guests said that they had difficulty accessing the hotel from the parking facility
Updated Jul 14, 2014
All rooms are smoke free and include free Wi-Fi (available throughout the hotel), a flat screen TV, a coffeemaker, a mini-fridge, an iron and ironing board, a hair dryer and air conditioning. Microwaves are available upon request, free of charge.
Verified by a front desk agent on May 20, 2014: All property details.
Many reviewers described the staff throughout the hotel as friendly, helpful and professional service. Staff were also described as genuine, welcoming and accommodating.
Booking.com gave this property an average score of 8.6 out of 10, based on 97 guest reviews.
9 out of 10 | Vicki stayed October 28, 2013
"This is a great location -- downtown, walking distance to shops, restaurants and bars, which my adult kids, nieces and nephew enjoyed. Front desk friendly and ccommodating - getting a harbour view and 2 rooms on the same floor as requested. Valet service excellent. The exercise room was fairly well equipped, and connected to the pool area - all were clean with access to drinking water and towels. Pool and whirlpool well maintained. Female sauna was too hot (110F) to enjoy. Both rooms were well maintained with comfortable beds and sheets. Had in-room food service - prompt, only complaint was the house salad did not come with all the ingredients listed on the menu. Went out for the day, upon our return there was a wonderful surprise - from in-room service - they knew we were there for a Celebration of Life -- they had given us a wonderful chocolates mousse ball with 2 glasses of wine in the fridge and a beautiful note from them. Outstanding. Dining room food was very good - though a bit over priced. Would definitely return."
9 out of 10 | Robert stayed July 21, 2012
"Great comfortable place to stay"
"The customer service was great very friendly upon check-in and out. The hotel was close to all downtown restaurants, bars and shopping."
8 out of 10 | Garry stayed July 04, 2012
"A very good experience overall"
"Great location. Didn't like having to pay for parking and the AC didn't work great in our room but everything else was fine"
8 out of 10 | Jim & natalie stayed September 30, 2010
"Our room had a direct view of the harbour which was requested at time of making the resevation. Many excellent dining facilities including the hotel restaurant. Room service was excellent. A casino is in walking distance via pedway."
6 out of 10 | John stayed July 25, 2010
"Although having a confirmed reservation for a King Size front desk staff insisted that there were only double beds left..finally on the 3rd try they apparently relented and granted me my confirmed reservation of a King...fourth floor hallway carpets were flithy and stained...room 406 wallpaper was peeling off wall...comfortable mattress...good location."
8 out of 10 | Mr geoffery stayed September 15, 2005
"Front desk staff, specifically Melissa and Tina were an absolute delight. Professional, courteous and also very personable. Looked forward to passing the desk. The lady that took care of my room, #612, I beleive her name on the sheet was listed as Tina G., did a great job. I left her a note and a little tip for doing such a good job."