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Comfortable downtown Halifax hotel with harbour views, indoor pool and restaurant

Pros
  • Free amenities: Wi-Fi, wired Internet
  • Rooms were clean and comfortable said guests
  • Location was well liked for its proximity to the harbour, restaurants, shopping and attractions
  • Wi-Fi was excellent according to online reviewers
  • Staff were very friendly and helpful said guests
Cons
  • Valet parking is $22.95 plus tax per night
  • Limited parking on site proved a problem for some guests
  • Some felt the hotel was overpriced
  • Some guests claimed the hotel charged a higher room rate than quoted on the second and third night of their stay
  • Some guests complained of noise from inside and outside the hotel
  • Occasionally guests complained of not getting the room types booked
  • Some were not aware that the sofabed in the King room only sleeps 1 person
  • Guests did not seem overly impressed with the dining on site
Freebies
Free Wi-Fi
Free Internet
Editor's Analysis
Updated Aug 9, 2016
Overview
This hotel overlooks the Halifax Harbour waterfront and its boardwalk is a 1-minute walk away.

The smoke-free and pet-free hotel offers 125 rooms over 8 floors. All rooms include free Wi-Fi, free wired Internet, a 37” flat screen TV with cable and pay-per-view movies, a coffeemaker, a mini-fridge, a desk with ergonomic chair, an iron and ironing board, a hair dryer and climate control. Rooms are furnished with 2 queen beds or 1 king bed.

Room extras include a 1-person sofabed, a separate bedroom, a living room, a dining area, a microwave, a double jacuzzi, a private balcony and city or harbour views. Accessible rooms are available.

Valet parking is available for $22.95 plus tax, per night. There are also public parking options in the area for about the same rate per day.

The on-site Bistro serves breakfast, lunch, and dinner. The Bistro Lounge serves dinner and drinks in the evening. The CUT Steakhouse also offers lunch and dinner on site. Room service is available from 5 pm to 10 pm.

Hotel amenities include an indoor pool, a hot tub, a 24-hour fitness centre, a day spa, a rooftop patio, a business centre, dry cleaning, a guest laundry, a convenience store, safe deposit boxes, concierge, 24-hour front desk, elevators and meeting rooms.

Guests can reach the Museum of the Atlantic in only 3 minutes on foot. Scotiabank Centre arena is a 9-minute walk and Halifax Citadel Historic Fort is a healthy 20-minute walk from the hotel. Pier 21 is a 13-minute walk away. The Halifax Ferry Terminal is an 8-minute walk north while the Seaport Farmer’s Market is a 9-minute walk south. 

The McKay Bridge to Dartmouth and Highway 111 are 6 minutes away by car, while the Halifax Shopping Centre is a 13-minute drive away. Halifax International Airport (YHZ) is about 30 minutes away by car. (All travel times: Google Maps)

Confirmed with the front desk on Aug 7, 2016: valet parking cost, all rooms have individually-controlled air conditioning, the King Suite has a separate bedroom, living room and microwave; the sofabeds at this hotel only sleep one person
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The Good
Guests typically enjoyed their stay at this hotel.

It was well located. Guests liked having the boardwalk close by. Some took pleasant strolls after dinner and said there were good restaurants near the hotel and pubs with nice patios for dining out. They found it easy to walk to attractions and shopping as well.

Guests liked the rooms. They were well cleaned and guests often found them spacious and quiet with comfortable beds. Some guests had a balcony that overlooked the harbour and some of the harbour views from the higher floors were impressive.

The rooftop terrace on the 8th floor offered great views of the harbour and a place to relax or watch fireworks and the Jazz Festival from the hotel.

The staff were very well liked. They were praised as very helpful, attentive and competent. 

Adding value to the stay were: the laundry room on site, excellent free Wi-Fi, lots of local TV channels, the lounge on site for a drink and a place to relax and Starbucks coffee.
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The Bad
Some guests offered negative feedback and complaints in recent online reviews.

Recent room complaints were: room was overpriced for what it offered, room was awkwardly configured, room was dated, bathrooms were unimpressive with shower curtains and tubs to shower in, beds were not triple-sheeted, windows in non-balcony rooms did not open for fresh air and harbour view in a guest room was unimpressive.

The area was busy and could be noisy at times. Guests complained of hearing lorries with containers travelling through the port, loud music from a ribfest in the public car park opposite the hotel, rooms overlooking Salter Street were noisy from traffic (dump trucks and motorcycles), and noise transferred from the hallways and from nearby rooms--people talking and partying. A courtyard-facing room was noisy due to large AC units outside and near the room.

Parking was problematic for guests at times. The front entrance was described as prone to being obstructed by cars awaiting the valet and some guests found it time consuming and inconvenient to have to use the valet service due to delays, extra costs for tips and having to deal with the crowded space up front. Reviewers conveyed that sometimes the valet parking was all taken and guests were left to fend for themselves in finding a public lot in which to park, without any instructions or recommendations from the staff.

A few reviewers complained of having extra, unexpected charges on their credit cards from the hotel. They claimed that the hotel charged them a higher room rate on subsequent days of their stay. One reviewer put it like this, "Having booked online, I wasn't advised that there was going to be a $20 increase for our third night (compared to the first 2 nights). This resulted in a lasting negative last impression." and another guest wrote in his review, "Additionally, they charged me the quoted rate for the first night - and then decided to add forty dollars for each additional night on the bill."

A few guests complained of not getting the expected bed configuration booked (booked 2 queens, got 1 king or booked 1 king and got 2 queens) making the stay unpleasant and awkward with not the right bedding arrangement for the group staying. Also, some guests were left short of bedding due to it not being clear that the sofabed in the rooms at the hotel are only large enough for one person to sleep on. (Sofabeds commonly fit 2 persons.)

One guest said the hotel had overbooked their rooms and he was not given any room at the hotel upon arrival, but instead was put up at the Alt Hotel Halifax Airport which is located near the airport and about a 25-minute drive from the downtown area.

It seems that guests were aware of the food services on site with many just mentioning their existence. Some found the food unimpressive and expensive and the odd person said the food on site was good. Overall it was not a highlight of guests' stays and did not seem to draw guests.

Not much was said about the pool and gym and occasionally guests said they were small.
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Show Sources
Sources
TripAdvisor.ca ranked this hotel #5 out of 28 hotels in Halifax, with an average score of 4.5 out of 5, from 525 reviews.

Expedia.ca gave this property an average score of 4.4 out of 5, based upon 415 reviews.


Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.9
Very Good
#
6 / out of 27
hotels in Halifax

Rated 8.9/10 based on 1957 reviews

Ranked #6 out of 27 hotels in Halifax

1957
Location
Map Marker Courtyard Halifax Downtown
5120 Salter Street, Halifax, NS