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Just off Highway 7, great staff and rates, clean but worn rooms

Pros
  • Free Wi-Fi, free parking, free coffee/tea
  • Numerous guests praised the friendly and helpful staff
  • The hotel's rates were found to be reasonable and economical
  • Several lodgers were satisfied with their clean and well-equipped rooms
Cons
  • Some guests complained of worn rooms and uncomfortable beds
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Mar 7, 2014
Overview
Located just off Highway 7 and about an 11-minute drive from Saint John's city centre, the Regent Motel is geared towards road travellers who require an economical hotel with free Wi-Fi and easy highway access.

Each of the hotel's guest rooms comes equipped with free Wi-Fi, cable TV, a mini-fridge, a microwave, a desk and a fan. Irons and ironing boards are available upon request. Smoking and non-smoking rooms are offered and the hotel is not wheelchair accessible.

The hotel also offers a convenience store, free coffee and tea in the lobby, free calls throughout North America from the office and free parking. Pets are not permitted.

Lancaster Mall is roughly a 6-minute drive from the hotel, while Lord Beaverbrook Rink and Reversing Falls can both be found 9 minutes away by car. Saint John Airport (YSJ) is about a 24-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, no pets, not wheelchair accessible. (Call Date: February 18, 2014)
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The Good
The majority of the reviews sourced for this analysis were positive, with compliments going to the hotel's staff, rates, rooms and location.

Many guests were pleased with the level of customer service they received during their stay. They characterized the staff as friendly, helpful, readily available and accommodating.

The hotel's rates were appreciated by numerous lodgers. They described them as great, reasonable and economical.

Several reviewers were satisfied with their accommodations at the hotel. They found their rooms to be clean, spacious, quiet, well equipped, well maintained and functional. Some patrons had complaints about their lodgings, however (see below).

The hotel's location was convenient for several travellers. They described it as close to highway access, downtown Saint John, site seeing and the ferry terminal.
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The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the rooms.

Although several reviewers were satisfied with their clean and well-equipped rooms, some guests were disappointed with their accommodations. They reported worn fixtures and furniture, dated decor, no air conditioning, musty odours and uncomfortable beds.
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Show Sources
Sources
Booking.com guest reviews rated the hotel 6.4 out of 10 from 20 reviews.

TripAdvisor.com guest reviews ranked the hotel #13 of 20 Saint John hotels with an average rating of 3.5 out of 5 from 10 reviews.

Expedia.ca guest reviews rated the hotel 3.5 out of 5 from 2 reviews.

The author called the hotel on February 18, 2014 to verify some information.

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
6.9
Fair
#
14 / out of 17
hotels in Saint John

Rated 6.9/10 based on 63 reviews

Ranked #14 out of 17 hotels in Saint John

63
Map Marker Regent Motel
2121 Ocean West Way, Saint John, NB