OverviewThe Holiday Inn Express Hotel and Suites is located on the corner of Main Street and Chesley Drive in Saint John, New Brunswick. Access to the St. John Throughway is about 400m south of the hotel while shopping at Market Square is about 1.4km away. The Reversing Falls rapids are roughly 2.5km away from the hotel while the ferry port that connects to Digby is about 4km away.
The nearest significant airport to the hotel is the Saint John Airport (YSJ) which is roughly 17.6km away and east of the city (driving distances - Google Maps).
Facilities at the non-smoking property include an indoor pool, a whirlpool, a fitness centre, and a business centre. The seven-story hotel also features 94 guest rooms and common amenities include free high speed Internet access, 32" flat screen televisions, work desks, free local calls, coffee makers, mini-fridges, microwaves, and triple-sheeted bedding.
Room rates include free continental breakfast and free parking (verified with front desk). Check in time at this hotel is at 3pm while check out time is at noon.
The GoodGuests who stayed at this hotel were usually quite happy with the property and the hotel received numerous compliments. Typically guests thought highly of the breakfast, the location, and the guest rooms.
Guests that were satisfied with the hotel's breakfast often mentioned that it was free and several guests indicated that they thought the food was good quality. For example, some guests called the continental breakfast "very good" or even "excellent."
Many guests mentioned that the breakfast was a buffet and that there were hot items included. One guest listed the selection and said it had "cereal, toast, bagels, muffins, yogurt, juice, tea, coffee plus eggs (different each day), meat (different each day), buttermilk biscuits and fruit.”
The location of the hotel received some mixed reviews however many guests were happy with the area. Guests described short walks to downtown and to restaurants in the neighbourhood. Some guests mentioned that Reversing Falls and the ferry to Digby were also nearby.
The rooms at the hotel were often called clean and comfortable. Additionally many guests appreciated that their rooms had refrigerators.
Some guests mentioned that parking was free at the hotel and one guest said that feature was a benefit compared to some hotels in the area.
The Bad
Guests that did not fully enjoy their stay were somewhat rare and complaints were not concentrated into too many areas. However the location of the hotel received some mixed opinions.
Some guests felt as though the hotel was not as close to the downtown core as they had originally expected. A couple other guests felt that the hotel offered some challenges in terms of accessibility and that the property was only good for people with cars. Occasionally a guest expressed disappointment with the view from his/her room which one guest described as nothing more than a look at an unattractive neighbourhood.
A couple guests mentioned that they were disappointed with the hotel's limited facilities as the property had no on-site restaurant.
TripAdvisor.com ranked the hotel 6th of 20 properties in Saint John and the site had 57 reviews.
Orbitz.com guest ratings averaged to 4.7 points out 5 and the site had 7 reviews.
CanadianHotelGuide.com guest ratings averaged to 8.0 points out of 10 and the site had 33 reviews.
Front Desk Agent/Switchboard: free continental breakfast, free parking.
