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Colonial Inn Saint John Canada

3.8 | Very Poor
MAP

Helpful staff and inexpensive rates, concerns with room condition and breakfast

Pros
  • Free Wi-Fi, free parking
  • Many guests complimented the staff for their friendly and helpful service
  • The hotel's rates were found to be inexpensive by several reviewers
  • Some lodgers were pleased with the hotel's proximity to the hospital and downtown area
Cons
  • Many reviewers were displeased with the cleanliness and condition of their rooms
  • The free breakfast was a disappointment to several guests for its lack of quality and variety
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Apr 17, 2013
Overview
Located about 5-minutes from Saint John's city centre and a 2-minute drive from the nearest Trans-Canada Highway on-ramp, the Colonial Inn Saint John is geared towards road travellers who require an economical and centrally-located stopover hotel with a 24-hour on-site restaurant.

This hotel has 96 air-conditioned guest rooms and suites, each offering one or two queen beds, free Wi-Fi, a 40" plasma TV, a coffeemaker, a mini-fridge and a hair dryer. Suites also offer a seating area with a sofabed. Smoking rooms are available.

Hotel amenities include an indoor saltwater pool, a hot tub, a sauna, meeting/banquet space, a business centre, guest laundry facilities, vending machines, a lounge with slot machines and free parking.

All guests of the hotel receive breakfast at a discounted rate that includes fresh fruit and hot items. There is a 24-hour on-site fully licensed restaurant. Room service is available. The on-site Maritime Lounge features a fully stocked bar and live entertainment. The hotel does not offer wheelchair-accessible rooms, and pets are permitted for an additional $10 per pet per stay.

Lord Beaverbrook Arena is roughly a 5-minute drive southwest of the hotel, while Market Square offers shopping 4 minutes southwest by car. St. Joseph's Hospital is about a 10-minute walk or 2-minute drive south, and Saint John Airport (YSJ) is approximately a 17-minute drive northeast. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets permitted for $10/stay, not wheelchair accessible. (Call date: April 17, 2013)
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The Good
Guest reviews consulted for this analysis were commonly positive regarding the hotel's staff, value and location.

Many reviewers were pleased with the level of customer service they received during their stays, and characterized the staff as friendly, down-to-earth and helpful. 

The hotel's value was praised by several guests, who described the rates as inexpensive and good. One reviewer remarked that it provides a good experience for the budget-minded.

Some lodgers were satisfied with the hotel's location, and found it to be close to the hospital and highway access. One reviewer mentioned it was central do downtown sites as well as other local destinations. 
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The Bad
Guest critiques sourced commonly showed negative responses to the hotel's rooms, breakfast and noise transfer.

Numerous lodgers had complaints about their accommodations. They reported worn linens and carpets, broken air conditioning units, strong smoke odours, poor housecleaning, mouse traps and mould around the bathtubs. 

Several guests were disappointed with the breakfast. They described it as stale and cold, with a lack of variety. One reviewer mentioned that the breakfast was minimal and poorly staffed. 

A few reviewers complained of noise transfer during their stays. They reported hearing noise from a nearby train at night, as well as from patrons in the parking lot outside and a noisy in-room air conditioning unit.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #19 out of 20 Saint John hotels with an average rating of 1.5 out of 5 from 53 guest reviews.

Booking.com guest reviews rated the hotel 5.7 out of 10 from 14 reviews.

Expedia.ca guest reviews rated the hotel 2.5 out of 5 with a 51% recommendation rate from 90 reviews.

The author called the hotel on April 17, 2013 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
3.8
Very Poor
#
17 / out of 17
hotels in Saint John

Rated 3.8/10 based on 381 reviews

Ranked #17 out of 17 hotels in Saint John

381
Map Marker Colonial Inn Saint John Canada
175 City Road, Saint John, NB