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St James' Gate Boutique Hotel

7.4 | Good
MAP

Downtown Moncton boutique hotel with modern decor, free breakfast and award-winning pub

Pros
  • Free Wi-Fi, free continental breakfast
  • Many guests praised their modern and spacious rooms
  • The hotel's staff were found to be professional and efficient
  • Several lodgers complimented the quality and atmosphere of the hotel's restaurant
  • The hotel validates off-site parking
Cons
  • No on-site parking
  • The hotel's lack of elevator was a disappointment to a few reviewers
  • Some guests complained of hearing music from the on-site pub
Freebies
Free Wi-Fi
Free Breakfast
Editor's Analysis
Updated Nov 4, 2014
Overview
Located just off Highway 106 in Moncton's city centre, L'Hotel St. James is suitable for travellers who prefer a centrally located hotel with on-site dining, a free continental breakfast and easy highway access.

Each of this smoke-free hotel's air-conditioned guest rooms and suites comes equipped with free Wi-Fi, cable TV, a mini-fridge, an iPod dock, a CD/DVD player, a desk, an iron and ironing board and a hair dryer. Rooms with a minibar, a bathrobe for each guest, a sitting area and a soaking tub are also available. The hotel is not wheelchair accessible and does not have an elevator.

The hotel also offers one meeting/conference room, a business centre, laundry services and a free continental breakfast. Pubic parking is available nearby and the hotel validates, but there is no parking on site. On-site dining is available at St. James Pub, which serves lunch and dinner daily. Pets are permitted for an additional $15 per pet, per day. 

Crystal Palace Amusement Park is about a 5-minute drive from the hotel, while Moncton Market offers shopping 3 minutes away on foot. Magnetic Hill is roughly a 13-minute drive away and Greater Moncton International Airport (YQM) can be found 9 minutes away by car. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, no on-site parking, pets $15/pet/night, not wheelchair accessible. (Call Date: November 12, 2013)

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The Good
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's rooms, staff and restaurant. 

Many guests praised the hotel's accommodations. They found their rooms to be clean, modern, spacious, well appointed and nicely decorated, with comfortable beds. A few lodgers had complaints about the bathrooms' see-though wall, however, which led to a lack of privacy for some. 

Numerous reviewers were pleased with the level of customer service they received during their stay. They characterized the staff as friendly, professional and efficient at check in.

The hotel's restaurant was a source of several compliments by patrons. They described it as excellent and fantastic, with a great selection and atmosphere.
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about noise transfer and the hotel's lack of elevator.

Many guests complained about noise disturbances in rooms over the hotel's pub, reporting loud music and patrons until two in the morning five days a week. The hotel does supply each room with earplugs, and reviewers recommended that light sleepers book rooms on the third floor to avoid the noise as some guests had no problems on the higher level.

A few lodgers were disappointed with the hotel's lack of elevator. They reported carrying heavy luggage up the hotel's steep stairs, which they found to be an inconvenience.
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Show Sources
Sources
Booking.com guest reviews rated the hotel 8.1 out of 10 from 23 reviews.

TripAdvisor.com guest reviews ranked the hotel #22 of 28 Moncton hotels with an average rating of 3.5 out of 5 from 15 reviews.

The author called the hotel on November 12, 2013 to verify some information.

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
7.4
Good
#
23 / out of 29
hotels in Moncton

Rated 7.4/10 based on 80 reviews

Ranked #23 out of 29 hotels in Moncton

80
Location
Map Marker St James' Gate Boutique Hotel
14 Church Street, Moncton, NB