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Ramada Plaza Crystal Palace Hotel

8.3 | Very Good
MAP

Near shopping, dining and the airport, connected to Crystal Palace Amusement Park

Pros
  • Free Wi-Fi, free parking, free airport shuttle
  • Many reviewers praised the hotel's location in relation to shopping, restaurants and the amusement park
  • The hotel's staff were complimented on their customer service by numerous guests
  • Several lodgers enjoyed their clean and well-equipped rooms
Cons
  • Some guests complained of noise disruptions during their stay
  • A few reviewers had difficulty with the in-room temperature control
Freebies
Free Wi-Fi
Free Shuttle
Free Parking
This hotel is an Editor's Pick for...
Editor's Analysis
Updated Jan 2, 2013
Overview
Connected to the Crystal Palace Amusement Park and roughly a 7-minute drive from Greater Moncton International Airport (YQM), the Ramada Plaza Crystal Palace Hotel is popular with vacation travellers visiting the amusement park, and those requiring a hotel close to the airport.

This non-smoking hotel has 115 air-conditioned guest rooms and suites, all of which offer free Wi-Fi, satellite TV, a mini-fridge, a coffeemaker, a desk, an iron and ironing board, and a hair dryer. Standard rooms feature two queen beds, while business class rooms offer a king bed, bathrobes for each guest, and a separate sitting area with a sofa. Various fantasy themed suites are also available, and offer additional amenities such as jetted tubs and private balconies, 

The hotel offers an indoor pool, a hot tub, a business centre, a fitness centre, meeting/conference space and a free 24-hour roundtrip airport shuttle (shuttle times must be pre-booked). Pets can stay for an additional $30 per pet per stay, and parking is free. Accessible rooms are available upon request.

McGinnis Landing is the hotel's on-site restaurant and serves breakfast, lunch and dinner daily. Garden Breeze Restaurant is located across the street and McDonald's can be found roughly a 2-minute drive southeast. Shopping is available at Moncton's largest shopping mall, Champlain Place (adjacent to the Ramada Plaza) and the hotel also houses its own cinema, Empire Theatres.

Crystal Palace Amusement Park offers several attractions, including an indoor roller coaster, an 18-hole mini-putt course, and a mini-train. Moncton's city centre is about a 4-minute drive southwest, while the University of Moncton can be found roughly 6 minutes away by car. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets permitted for $30 per stay, wheelchair accessible. Call date: December 31, 2012.

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The Good
The majority of reviews consulted for this analysis were positive with praise going to the hotel's location, staff, and rooms.

Numerous guests were pleased with the hotel's location. They found it to be close to Moncton Airport, shopping, restaurants, and downtown Moncton. It was mentioned many times that the hotel provided "everything under one roof".

The hotel's staff received many compliments from reviewers. They were characterized as professional, well-mannered and prompt, and were helpful in providing suggestions. One guest remarked, "The staff were amazing, from hotel reception to the young teens running the rides".

Several lodgers praised their accommodations at this hotel. They described their rooms as clean and well-equipped with very comfortable beds. It should be noted however, that although the majority of reviewers were pleased with their room size, some who stayed in standard rooms complained they were too small.
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The Bad
While most of the reviews consulted for this analysis were positive, there were a couple of common complaints among them, which included noise transfer and room temperature control.

Some guests experienced noise disturbances during their stay. They reported noise from the pool area in rooms overlooking the pool, as well as noise from the amusement park rides and through the walls from guests in adjacent rooms.

A few reviewers had difficulty with the in-room temperature control, finding it too hot or too cold.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #6 out of 28 Moncton hotels from 136 reviews.

Hotels.com guest reviews rated the hotel 4.1 out of 5 from 16 reviews.

Booking.com guest reviews rated the hotel 8.9 out of 10 from 10 reviews.

Verified with a front desk agent: Free Wi-Fi, free parking, pets permitted for $30 per stay, wheelchair accessible. Call date: December 31, 2012.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.3
Very Good
#
11 / out of 29
hotels in Moncton

Rated 8.3/10 based on 19 reviews

Ranked #11 out of 29 hotels in Moncton

19
Map Marker Ramada Plaza Crystal Palace Hotel
499 Paul Street, Moncton, NB