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Hotel Moncton

5.0 | Mediocre
MAP

Close to attractions, great service, free breakfast, some concerns with dated rooms

Pros
  • Free Wi-Fi, free continental breakfast, free parking
  • Many guests were pleased with the hotel's proximity to Magic Mountain Water Park and the highway
  • Several lodgers were pleased with the level of customer service they received
  • The hotel's rooms were praised by some for their cleanliness and good water pressure
Cons
  • Several guests felt their rooms were in need of an upgrade
  • Noise disruptions were reported by a few lodgers
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Apr 20, 2013
Overview
Located about a 15-minute drive from Moncton's city centre and a 1-minute drive from the nearest Trans-Canada Highway on-ramp, the Hotel Moncton is geared towards business and vacation travellers who require a hotel with meeting/banquet facilities, easy highway access and a complimentary continental breakfast.

This hotel has 81 air-conditioned guest rooms, each offering one or two queen beds, free Wi-Fi, cable TV, a free daily newspaper and a sitting area. Standard rooms offer one double bed, while various rooms offer additional amenities such as a coffeemaker, a sitting area with a sofabed, a mini-fridge, a microwave and an iPod docking station. Thirty-five rooms are in drive-up locations. Iron and ironing boards are available at the front desk. Some rooms have a balcony.

Hotel amenities include a seasonal outdoor pool, a business centre, meeting/banquet space for up to 125 people, free parking and a free continental breakfast. The hotel does not offer wheelchair-accessible rooms, and two pets per room are permitted for an additional $10 per pet.

Magic Mountain Water Park is next door to the hotel (a 7-minute walk away or less than a 30-second drive from the property), while Magnetic Hill Zoo is a 2-minute drive or 10-minute walk northeast. Tim Hortons, Subway and McDonald's are all within a 3-minute walk. Casino New Brunswick is a 2-minute drive or 13-minute walk from the property.

Lakeside Golf and Country Club is a 13-minute drive away, while Moncton Golf and Country Club is a 15-minute drive away. The University of Moncton is roughly a 15-minute drive southeast, and Greater Moncton International Airport (YQM) is a 20-minute drive east. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, 2 pets permitted per room for $10/pet, not wheelchair accessible. (Call date: April 18, 2013)
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The Good
Guest reviews sourced for this analysis had a positive response to the hotel's location, staff and rooms.

Numerous reviewers praised the hotel's location. They found it to be next door to Magic Mountain Water Park, as well close to Magnetic Hill, the casino, highway access and Tim Hortons.

Several compliments were offered to the hotel's staff. They were characterized as friendly, polite and accommodating, providing excellent customer service and an easy check-in process.

Some lodgers were satisfied with their accommodations at the hotel. They described their rooms as clean, with good water pressure. It should be noted however, that some guests had complaints about the rooms (see below).
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The Bad
Guest critiques consulted for this review showed a negative response to the hotel's rooms and noise levels.

While the majority of reviewers found their rooms to be clean, several guests had complaints about their rooms. They reported their rooms to be on the small side, as well as old with worn decor in need of an upgrade. They also reported very cold rooms upon arrival that took a long time to heat up.

Noise transfer was mentioned by some guests. They reported being able to hear guests in adjacent rooms and rooms overhead, as well as highway noise from outside.
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Show Sources
Sources
Booking.com guest reviews rated the hotel 7.1 out of 10 from 137 reviews.

Expedia.ca guest reviews rated the hotel 2.9 out of 5 with a 73% recommendation rate from 49 reviews.

TripAdvisor.com guest reviews ranked the hotel #26 out of 28 Moncton hotels with an average rating of 2 out of 5 from 21 reviews.

The author called the hotel on April 18, 2013 to verify some information.

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
5.0
Mediocre
#
28 / out of 29
hotels in Moncton

Rated 5.0/10 based on 75 reviews

Ranked #28 out of 29 hotels in Moncton

75
Location
Map Marker Hotel Moncton
2779 Mountain Road, Moncton, NB