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Hotel Casino New Brunswick

9.0 | Excellent
MAP

1-minute drive from Trans-Canada Hwy, great staff and rooms, casino on site

Pros
  • Free Wi-Fi, free parking
  • Many lodgers enjoyed the level of customer service they received
  • The hotel's rooms were found to be clean, spacious and modern by numerous reviewers
  • Several guests were pleased with the hotel's proximity to the highway and Magnetic Hill
Cons
  • Some guests were disappointed with the quality of the on-site restaurants
  • A few lodgers reported noise transfer and dim lighting in their rooms
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Nov 21, 2013
Overview
Located about a 1-minute drive from the nearest Trans-Canada Highway on-ramp and a 2-minute drive from Magnetic Hill, the Hotel Casino New Brunswick is suitable for business or vacation travellers who prefer a hotel with an on-site casino, meeting/banquet space and easy highway access.

Each of the hotel's air-conditioned guest rooms and suites comes equipped with free Wi-Fi, cable TV, an in-room safe, a desk, an iPod dock, a mini-fridge, a coffeemaker, an iron and ironing board and a hair dryer. Rooms with a separate bedroom, a kitchenette, a dining area, a living area with a sofabed, a wet bar and a balcony are also available, and all rooms are non-smoking.

Hotel amenities include an indoor pool, a hot tub, a spa and wellness centre, fitness facilities, a casino, nightly entertainment, meeting/banquet space, a business centre, guest laundry, a beauty/barber shop, a gift shop and free parking. Pets are permitted for $30 per room, per stay and the hotel is wheelchair accessible.

On-site dining is offered at the casino buffet (serving breakfast, lunch and dinner) and the pub, which serves lunch and dinner daily. 

Moncton's city centre is about a 13-minute drive away, while Plaza Boulevard Centre can be found 7 minutes away by car. Magic Mountain Water Park is a 3-minute drive from the hotel and Greater Moncton International Airport (YQM) is roughly a 15-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets $30/room/stay, wheelchair accessible. (Call Date: November 13, 2013)
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The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's staff, rooms and location.

Numerous guests were pleased with the level of customer service they received during their stay. They found the staff to be friendly, informative, bilingual, professional and helpful.

The hotel's accommodations were praised by many lodgers. They described their rooms as clean, spacious, modern, well equipped and quiet, with comfortable beds and pillows and large bathrooms. A few patrons had complaints about their rooms, however (see below).

Several travellers enjoyed the hotel's location. They described it as easily accessible, and close to the highway, shopping, Moncton Zoo, Magnetic Hill, Magic Mountain Water Park and Costco.
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the hotel's restaurants and rooms.

Some guests were disappointed with the hotel's on-site restaurants. They described the food as average and mediocre, with slow service and long waits in the buffet lines and for food to be restocked. A few reviewers were disappointed they were not permitted to take their children to the buffet restaurant due to its entrance through the casino.

Although the majority of reviewers praised their clean and modern rooms, a few guests had complaints. They reported poor lighting, low water pressure, loud air conditioning and noise transfer from guests in adjacent rooms.
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Show Sources
Sources
Booking.com guest reviews rated the hotel 9.2 out of 10 from 178 reviews.

TripAdvisor.com guest reviews ranked the hotel #12 of 28 Moncton hotels with an average rating of 3.5 out of 5 from 146 reviews.

Expedia.ca guest reviews rated the hotel 4.4 out of 5 with a 95% recommendation rate from 132 reviews.

The author called the hotel on November 13, 2013 to verify some information.

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
9.0
Excellent
#
4 / out of 29
hotels in Moncton

Rated 9.0/10 based on 652 reviews

Ranked #4 out of 29 hotels in Moncton

652
Location
Map Marker Hotel Casino New Brunswick
21 Casino Drive, Moncton, NB