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Hotel Casino New Brunswick

8.8 | Very Good | #8 out of 28 hotels in Moncton
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Highly praised northwest Moncton hotel with indoor pool, adult-only buffet and free parking

Pros
  • Free amenities: Wi-Fi, wired Internet, self and valet parking, local calls, newspapers
  • Rooms were large, modern and very clean
  • Location was convenient to casino and concert hall from indoors and an easy drive to restaurants, attractions and shopping
  • Staff were friendly and helpful
  • The buffet offered a great selection of delicious food
  • Excellent concert facility
Cons
  • Dim lighting in the room and bathroom
  • No microwave in the room
  • Kids could not eat on site
Freebies
Free Wi-Fi
Free Parking
Free Internet
Editor's Review
Updated Feb 10, 2017
Overview
This luxury hotel is on site at the Casino New Brunswick. 

The hotel has 126 smoke-free rooms on 5 floors with elevator access.

All rooms include free Wi-Fi, free wired Internet, free local calls, a flat screen HDTV with internet cable and pay-per-view movies, a Keurig coffee and tea maker, a mini-fridge, a desk, iPod docks, a safe, an iron and ironing board, a hair dryer, windows that open, and climate control.

Rooms are furnished with 2 queen beds or 1 king bed.

Room extras include a sofabed, a separate bedroom, 2 TVs, a living room, a mini-kitchen (mini-fridge, microwave, sink), 2 bathrooms, bathrobes, a soaker tub, a private balcony, and city or mountain views. Accessible rooms are available.

Free self-parking is available on site for cars and oversize vehicles. Free valet parking is offered. Pets (2) are welcome for $30 per room, per stay.

The Lighthouse Buffet Restaurant (open only to those over 19 years) serves breakfast, lunch and dinner daily. Hub City Pub serves lunch and dinner daily and offers live entertainment on the weekends.

Hotel amenities include an indoor pool, a hot tub, a 24-hour fitness centre, a day spa, a 24-hour business centre, dry cleaning, a beauty/barber shop, a gift shop, ice/vending machines, a 24-hour front desk, an ATM, free newspapers and meeting rooms.

The Trans-Canada Highway is a 5-minute drive from the hotel. Magnetic Hill attractions are an 8-minute drive away. Capitol Theatre and Marche Moncton Market are a 15-minute drive. Université de Moncton is 14 minutes and the Moncton Coliseum is 10 minutes away by car. Champlain Place mall is 16 minutes by car. Moncton International Airport (YQM) is a 20-minute drive. (All travel times: Google Maps)

Confirmed with the front desk on Feb 9, 2017: pet fees, no guest laundry on site

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The Good
Guests enjoyed their stay at this hotel.

Guests liked the rooms. They were very clean, quiet, had comfortable beds and were large.

The location offered easy driving access from the highway and to area attractions, restaurants and shopping at Costco and Champlain Mall. Guests liked being able to access the casino and concert hall from indoors.

Staff were described as very friendly and helpful.

Guests enjoyed dining on site. The buffets had a great selection of delicious food and were well priced.

Guests also appreciated: real coffee cream in the guest room, free valet parking, and a great hot tub and pool on site.

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The Bad
Some guests left negative feedback online.

Room complaints found were: uncomfortable older mattress, uncomfortable foam pillows, boring room décor, shower lacked a bench, no bathtub in the room, no microwave in the room, dim in-room lighting, no dishes or utensils in mini-kitchen and no fan in the bathroom.

Noise (the sound of TVs and talking) transferred between rooms and from the elevator to nearby rooms.

Other complaints found were: a service fee was added to the price of the room for a housekeeping gratuity, the pool was down for maintenance with no pre-warning, and families with children had to go off site to eat.

Although staff were typically pleasant, they sometimes did not seem genuine or friendly to some guests.

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Show Sources
Sources
Booking.com guest reviews rated the hotel 9.2 out of 10 from 178 reviews.

TripAdvisor.com guest reviews ranked the hotel #12 of 28 Moncton hotels with an average rating of 3.5 out of 5 from 146 reviews.

Expedia.ca guest reviews rated the hotel 4.4 out of 5 with a 95% recommendation rate from 132 reviews.

The author called the hotel on November 13, 2013 to verify some information.

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
Rated by Guests
8.8 / out of 10
"Very Good"
Ranked by Guests
#
8 / out of 28
hotels in Moncton

The average guest rating for Hotel Casino New Brunswick is 8.8 out of 10 based on 1272 reviews from past guests. This average guest rating ranks Hotel Casino New Brunswick at #8 out of 28 hotels in Moncton.

1272
Location
  • Magnetic Hill (1.1 km)
  • Fundy National Park (57.8 km)
Map Marker Hotel Casino New Brunswick
21 Casino Drive, Moncton, NB