OverviewThe Holiday Inn Express Suites Moncton is located on the north side of Mountain Road, to the east of Casino Road, and just to the south of the Trans Canada Highway in Moncton, New Brunswick.
Casino New Brunswick (270m) and the Magnetic Hill Golf Course (550m) are both very close to the hotel. The downtown area of Moncton is much further away at roughly 10km (driving distances: Google Maps).
Facilities at the pet friendly hotel include nine conference rooms, a business centre, a fitness centre, free parking, an indoor swimming pool, a sauna, and a heated whirlpool. There are 151 rooms at the non-smoking hotel, including 52 suites.
Common room amenities include free wireless Internet, free local calls, air conditioning, coffee makers, hair dryers, work desks, and televisions. Room rates also include a hot and cold complimentary breakfast.
Check in time at this hotel is at 4pm while check out time is at 11am.
The GoodGuests who stayed at the Holiday Inn Express Suites Moncton typically seemed to be quite happy with the hotel. The location of the property, the guest rooms, the hotel staff, and the breakfast all received very regular compliments.
The location of the hotel was popular with guests for a few different reasons. Some guests liked that the property had good access to highways (for example, the Trans Canada Highway passes near the hotel). Other guests said that they liked being close to the casino in Moncton while some guests felt they were near to downtown and shopping.
The guest rooms also received a fair number of compliments. Guests typically thought that they were clean and many guests said that the rooms or beds were comfortable.
The staff of the hotel were almost always praised. Guests typically said the employees were friendly or helpful and some guests indicated that they thought the staff were accommodating.
The breakfast at the hotel seemed quite popular with guests. Many commented directly on the food quality with a couple people saying that it was "delicious." Other guests said that breakfast was "very good" or "superior" although sometimes it was hard to tell if they meant in terms of selection or in terms of taste. However multiple guests indicated that there was sufficient variety.
The Bad
Guests complaints were not numerous due to the fact that this hotel was among the favourites in the area. However, some guests had concerns regarding the price of the hotel, the facilities at the property, and the pillows.
Guests that were unhappy with their price or with the value they received for their price were not too numerous. However multiple guests said that the hotel was expensive and one guest said he "paid big money" only to be disappointed.
The hotel was also disliked by a couple guests because there was no elevator at the property. One of these guests was concerned about seniors and how they might struggle to get to the third floor at the hotel.
Some guests complained about the pillows at the hotel which were described as "lumpy," "awful," or "small."
Booking.com guest ratings averaged to 7.9 points out of 10 and the site had 21 reviews.
Priceline.com guest ratings averaged to 8.0 points out of 10 and the hotel ranked 7th of 22 hotels in Moncton.
Hotels.com guest ratings averaged to 4.3 points out of 5 and 93% recommended the property.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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