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Unpopular downtown Moncton hotel with outdoor pool but many guest complaints

Pros
  • Free Wi-Fi, free continental breakfast, free parking
  • Several guests were pleased with the level of customer service they received
  • Some reviewers found the hotel to be of good value, citing the price and complimentary breakfast
  • A few guests mentioned the hotel's location as a strong point
Cons
  • Many guests found the accommodations to be run-down, outdated and lacking in cleanliness
  • Some reviewers had issues with noise transfer
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Oct 27, 2014
Overview
Located on Main Street (just east of Highway 15) and roughly 4 minutes from Moncton's city centre, the Econo Lodge Moncton is geared to tourists travelling by car who require an economical and easily accessible hotel near the highway and close to downtown Moncton.

This hotel has 67 air-conditioned guest rooms and suites, all of which offer free Wi-Fi, cable TV, a coffeemaker, a hair dryer, and an iron/ironing board. Standard rooms offer one or two double or queen beds, while suites offer one king or queen bed and a 2-person jetted tub. 
Hotel amenities include a seasonal outdoor pool, a 30-person meeting room, and fax and photocopying services. 

This hotel is not wheelchair accessible, parking is free, and pets are permitted for a fee of $20 per pet per stay. A free continental breakfast is served to all guests, and other nearby dining options include Harry's Pizza (next door), McDonalds (a 4-minute walk west of the hotel) and The Homestead Restaurant (a 5-minute drive south).

The Econo Lodge is near several of Moncton's main attractions: Centennial Park (with an artificial beach, hiking trails, and the city's largest playground) and Moncton Coliseum (sport/entertainment venue) are approximately a 5-minute drive northwest of the hotel, while Magnetic Hill is roughly 7 minute away by car. The Greater Moncton International Airport (YQM) is about 11 km (roughly 14 minutes) west of the hotel. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets stay for $20 per pet per stay, not accessible (call date: Oct. 30, 2012).
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The Good
While most of the reviews consulted for this analysis were negative, there were a few common compliments among them about the hotel's staff, value and location.

Several guests were pleased with the level of customer service they received at this hotel. They characterized the staff as friendly, efficient, helpful and professional, and specifically complimented the front-desk employees.

The hotel was said to offer good value, according to some reviewers. It was described as "affordable accommodation", and "less expensive than other hotels nearby". The included breakfast was also mentioned as adding to the hotel's value.

A few guests mentioned the location as being a strong-point of the hotel. They mentioned its close proximity to the highway, shops, and food options, and also pointed out that buses going to go the Coliseum stopped in front of the hotel.
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The Bad
While this hotel received some positive comments among the reviews consulted for this analysis, most of the reviews were negative and focused primarily on the hotel's rooms and noise transfer.

Many guests were disappointed by their accommodations at this hotel. They described their rooms as unclean and rundown, with dated decor. Examples given included hair on the sheets and in the bathroom, broken baseboards, stained carpets, and musty odours. The bathrooms were described as small, with old shower curtains and mould. There were also reports of earwigs in the rooms by several guests. It should be noted however, that some guests found their rooms to be clean and were satisfied with their accommodations.

Noise transfer was a source of complaints for some guests staying at the Econo Lodge. They reported hearing noise from neighbours in adjacent rooms, as well as from boisterous guests at the pool area and at the restaurant next door. 
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #28 out of 28 Moncton hotels from 27 reviews.

Booking.com guest reviews rated the hotel 7.5 out of 10 from 12 reviews.

Hotels.com guest reviews rated the hotel 2.8 out of 5 from 8 reviews

Verified with a front desk agent: Free Wi-Fi, free parking, pets stay for $20 per pet per stay, not accessible. (Call date: Oct. 30, 2012).
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
4.7
Poor
#
29 / out of 29
hotels in Moncton

Rated 4.7/10 based on 295 reviews

Ranked #29 out of 29 hotels in Moncton

295
Map Marker Econo Lodge Moncton
1905 West Main Street, Moncton, NB