The Crowne Plaza Moncton Downtown hotel is located on the north side of Main Street between Bon Accord Street and Highfield Street in Moncton, New Brunswick. Highfield Square, the Via Rail Station and Oulton College are all within 1km of the property. In the greater vicinity guests will find the Crystal Palace Amusement Park (3.2km) and the Moncton International Airport (9.0km; driving distances - Google Maps).
Facilities at the hotel include an indoor saltwater swimming pool, a whirlpool, a steam room, a fitness centre, a restaurant, meeting rooms, and a business centre. There is also guest laundry, dry cleaning, and on-site parking ($10 per day plus tax).
The 100% non-smoking hotel features 191 guests rooms which include eight suites. Standard rooms have either one or two queen beds and common amenities include work desks, cable television, in room movies, and free newspapers. The pet friendly hotel also offers complimentary high speed Internet and free local calls.
Check in time at this property is 3pm while check out time is 11am.
Guests who stayed at this hotel typically thought highly of the property. Several guests praised the hotel's staff, its comfort level, or its guest rooms.
The guests who commented on the staff typically said that they were "friendly" and/or "helpful." Some guests described the staff as great or commended them for providing "excellent" customer service.
Numerous guests called the hotel comfortable. Occasionally these guests did not say exactly what they were referring to however several guests indicated that the beds in their rooms met their standards.
The rooms at the hotel received some mixed reviews however more often than not guests approved of them. They often called the rooms large or "spacious" with only the occasional guest stating the opposite.
There were hardly any complaints about dirtiness with several guests calling their rooms clean. Some guests also thought their rooms were recently renovated or well decorated.
A few guests also said positive things about the hotel's pool. This facility did not receive much attention in reviews but the minority of guests who commented on pool had good things to say, one claiming that it was "nice."
Guests who did not completely like the Crowne Plaza Moncton Downtown made a familiar complaint: guests didn’t like the hotel’s parking.
Many guests described the parking garage at the property as run down. One guest said that it needed “TLC” while another guest called it “dirty.”
Multiple guests also said that the lighting was poor in the garage but the most frequent complaint about parking had to do with the fact that it just wasn’t free. For some guests the fee was a surprise at check in and many wished that it was just included in their room rates.
There were not too many other significant complaints about the property. However some guests did use the word “old” when describing the hotel or its amenities. In particular, multiple guests felt that the televisions in their rooms needed to be updated.
guest ratings averaged to 7.9 points out of 10 and the hotel ranked 3rd of 22 hotels in Moncton.
TripAdvisor.com ranked the hotel 11th of 27 Moncton properties and the site had 102 reviews.
Booking.com guest ratings averaged to 8.2 points out of 10 and the site had 13 reviews.