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Helpful staff and good rates, some concerns with outdated decor and cold pool

Pros
  • Free Wi-Fi, free parking
  • Many guests complimented the staff for their efficient and helpful service
  • The hotel's rates were praised by several guests for being affordable
  • Several reviewers enjoyed the hotel's picturesque setting and scenery
Cons
  • Several reviewers reported worn and tired decor in their rooms
  • The hotel's pool was deemed too cold by a few lodgers
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Apr 16, 2013
Overview
Located on St. John River and less than a 1-minute drive from the nearest Highway 102 on-ramp, the Riverside Resort and Conference Centre is geared toward business and vacation travellers who prefer a resort-style hotel with conference/banquet space and an on-site restaurant.

This hotel has 76 air-conditioned guest rooms, suites and cottages, each offering free Wi-Fi, cable TV, a coffeemaker, a desk, an iron and ironing board and a hair dryer. Standard rooms offer two double beds or one queen and a sofabed.

Various rooms and suites offer additional amenities such as a mini-fridge, a microwave, a bathrobe for each guest, a CD player, a fireplace and a jetted tub. Cottages offer a kitchenette and sleeping accommodations for up to six people.

Hotel amenities include an indoor pool, a hot tub, fitness facilities, conference/banquet space, a business centre, tennis courts, a basketball net and free parking. Pets are permitted for an additional $15 per pet per night and wheelchair-accessible rooms are available upon request.

On-site dining is available at Fredericton Parkview Restaurant, serving breakfast, lunch and dinner daily and featuring an outdoor patio overlooking the water. The hotel's Sunset Lounge is open from 11 am to 9:30 pm daily. Room service is available.

Mactaquac Provincial Park Golf Course is roughly a 9-minute drive northwestward, while Regent Mall and Fredericton's city centre are both about a 20-minute drive eastward. Fredericton International Airport (YFC) is approximately a 30-minute drive southeast of the hotel. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets permitted for $15/pet per night, wheelchair accessible. (Call date: April 16, 2013)
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The Good
The majority of the reviews sourced for this analysis were positive, with compliments going to the hotel's staff, value and location.

Many reviewers were pleased with the level of customer service they received during their stays, and found the staff to be courteous, accommodating and efficient. One guest remarked that the staff were extremely friendly and helpful and happy to fulfill requests.

The hotel's value was praised by several lodgers, who described the room rates as very affordable and moderate.

Several guests enjoyed the hotel's location. They described it as on the banks of the St. John River, as well as relaxing and picturesque with beautiful scenery, not far from downtown Fredericton.
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The Bad
While the majority of critiques consulted for this analysis were positive, there were a few common complaints about the rooms and the indoor pool.

While the majority of reviewers found their accommodations to be clean and spacious, several guests had complaints about their rooms. They reported worn decor and old fixtures, and also complained about the beds being too hard and uncomfortable. It should be noted that some guests mentioned their rooms had been revamped, and suggested asking for a renovated room when booking with the hotel.

The hotel's indoor pool was disappointing to a few lodgers, who described it as being uncomfortably cold to swim in, especially for children.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #6 out of 19 Fredericton hotels with an average rating of 3.5 out of 5 from 79 reviews.

Expedia.ca guest reviews rated the hotel 3.2 out of 5 with a 80% recommendation rate from 90 reviews.

The author called the hotel on April 16, 2013 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
7.0
Good
#
1 / out of 1
hotels in Kingsclear

Rated 7.0/10 based on 840 reviews

Ranked #1 out of 1 hotels in Kingsclear

840
Map Marker Riverside Resort and Conference Centre
35 Mactaquac Road, Kingsclear, NB