Comfort Inn BathurstComfort Inn BathurstComfort Inn BathurstComfort Inn BathurstComfort Inn BathurstComfort Inn BathurstComfort Inn BathurstComfort Inn Bathurst

Great staff and location, but concerns with cigarette odours and small breakfast room

Pros
  • Free Wi-Fi, free continental breakfast, free parking
  • Many guests praised the staff and customer service
  • The hotel's location was described as within walking distance to restaurants and shops by numerous lodgers
  • Several reviewers enjoyed their clean and comfortable rooms
Cons
  • Many guests complained of cigarette odours throughout the hotel
  • The breakfast room was reported as being too small by some reviewers
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Breakfast
Free Parking
Rates & Availability
Editor's Analysis
Updated Jan 2, 2013
Overview
Located about a minute from the banks of Chaleur Bay and 2 km from Highway 11, the Comfort Inn Bathurst is geared towards travellers who require an economical hotel in central Bathurst with easy highway access.

This hotel has 77 air-conditioned guest rooms, all of which offer free Wi-Fi, cable TV, a coffeemaker, a desk, a hair dryer, and an iron and ironing board. Microwaves and mini-fridges are available upon request, and standard rooms offer one queen or two double beds. Family rooms offer two queen beds, two sofabeds, and a microwave and mini-fridge, while suites offer a jetted tub.

The hotel offers copy and fax services, free parking and a free continental breakfast. Pets are permitted for a fee of $15 per room for the first night, and $5 for each subsequent night. The hotel is wheelchair accessible.

Nearby restaurants include Pizza Delight and Sole Sister's which are both within a 5-minute walk down St. Peter Avenue. Bathurst Supermall provides shopping roughly 10 minutes away on foot, while Youghall Beach Park is approximately a 10-minute drive northeast of the hotel. The University of New Brunswick can be found 4 minutes south by car, while Bathurst Regional Airport (ZBF) is about a 15-minute drive west. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent on December 27, 2012: Free Wi-Fi, free parking, pets permitted ($15/room for first night, $5 for each subsequent night), and wheelchair accessible.
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The Good
Guest reviews used for this analysis showed a positive response to the hotel's staff, location, and rooms.

Many guests praised the customer service they received while staying at this hotel. They characterized the staff as efficient, accommodating and courteous, and one guest reported the check-in and check-out process was effortless.

Numerous reviewers were pleased with the hotel's location. They described it as well-situated, close to the highway, and within walking distance to restaurants and the grocery store.

The rooms were a source of several compliments by lodgers, who reported comfortable beds, fast Wi-Fi signals, and clean conditions. It should be mentioned however, that these guests also felt the hotel was in need of an overall renovation, to update the worn carpets and furniture.
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The Bad
Negative reviews found for this analysis mentioned cigarette odours and the breakfast room.

Many reviewers complained about cigarette odours during their stay. They reported smelling smoke while in non-smoking rooms and throughout the hallways, as well as being booked into smoking rooms when the hotel was too busy to accommodate non-smoking room requests.

The hotel's breakfast room was considered to be too small by some guests. These reviewers mentioned the staff had "trouble keeping up with demand" while serving guests, as well as patrons standing along the counter waiting for seating.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #6 out of 6 Bathurst hotels from 17 reviews.

Hotels.com guest reviews rated the hotel 3.9 out of 5 from 8 reviews.

Expedia.com guest reviews rated the hotel 3 out of 5 with a 67% recommendation rate from 3 reviews.

Verified with a front desk agent on December 27, 2012: Free Wi-Fi, free parking, pets permitted ($15/room for first night, $5 for each subsequent night), and wheelchair accessible.

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
6.4
Fair

Rated 6.4/10 based on 48 reviews

Ranked #4 out of 4 hotels in Bathurst


7 out of 10 | Verified Guest stayed December 12, 2012

"Happy or not"

"Both male clerks are kind of stiff. I am also surprised to see that you still allow smoking in some rooms. Even if we ask for a non-smoking room, the smell of tobacco is insidiously all over the place. I like the fact that the hotel is close to restaurants and stores."

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8 out of 10 | Carole stayed January 21, 2012

"A+++"

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4 out of 10 | Verified Guest stayed July 20, 2010

"Needs improvement"

"The breakfast room was incredibly small for the amount of people who were staying there and the hotel was not full. The carpet was dirty and worn. There was constant doors closing and opening and someone went along the corridors banging the door abruptly. This happened four times. I am not sure if there are security cameras in the hallways- I felt it unsafe to look outside. I know the managment can not control this part of our stay. We used the internet in the lobby and after two minutes and were asked if we were waiting for our room. It is perhaps the poorest hotel I have stayed in. I hope this feedback can be used in a positive way to improve the facilties."

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Map Marker Comfort Inn Bathurst
1170 St. Peter Ave., Bathurst, NB